- Do you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift woDo you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift wo
- Our client , a leader in transportation infrastructure, is looking for a Technical Support Analyst for an initial 3 month contract to work pout of their Scarborough location.POSITION SUMMARYReporting directly to the Process Improvement Manager,t the Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issueOur client , a leader in transportation infrastructure, is looking for a Technical Support Analyst for an initial 3 month contract to work pout of their Scarborough location.POSITION SUMMARYReporting directly to the Process Improvement Manager,t the Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issue
- Are you passionate about technology and customer service? Join our team as a Customer & Technical Support Representative, where you'll provide exceptional support to our internal and external customers. In this dynamic role, you'll use advanced troubleshooting tools to solve hardware, software, and network issues, all while representing a premium global brand. If you're eager to learn, grow, and make a difference, this is the opportunity for you!AdvantagesAre you passionate about technology and customer service? Join our team as a Customer & Technical Support Representative, where you'll provide exceptional support to our internal and external customers. In this dynamic role, you'll use advanced troubleshooting tools to solve hardware, software, and network issues, all while representing a premium global brand. If you're eager to learn, grow, and make a difference, this is the opportunity for you!Advantages
- Are you an IT Analyst- Technical Support looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: IT Analyst- Technical Support-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- onsite twice a week.Advantages- You will have an opportunity to work with a leading employer in the local market.- Potential for contract extensionResponsibilitiAre you an IT Analyst- Technical Support looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: IT Analyst- Technical Support-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- onsite twice a week.Advantages- You will have an opportunity to work with a leading employer in the local market.- Potential for contract extensionResponsibiliti
- Would you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/weWould you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/we
- Does working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service and technical support? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home and assist end users as well as companies for an organization located in Montreal.Salary: $ 20 per hour + a quarterly incentive program where you could earn up toDoes working for one of the largest companies that sell eco-responsible plumbing products appeal to you? Are you a dynamic person? Are you passionate about customer service and technical support? Well this job is for you!Randstad is looking for Bilingual Customer Service Agents to work from home and assist end users as well as companies for an organization located in Montreal.Salary: $ 20 per hour + a quarterly incentive program where you could earn up to
- SENIOR ENGINEERING PROJECT MANAGER - BramptonPosition Summary:Reporting to the Director, Engineering, Senior Project Manager, Engineering is accountable for successful completion of various capital projects while providing technical support and guidance in troubleshooting plant equipment and service issues. This position provides proactive and effective support to improve systems and processes needed to increase efficiency and provide technical support. SSENIOR ENGINEERING PROJECT MANAGER - BramptonPosition Summary:Reporting to the Director, Engineering, Senior Project Manager, Engineering is accountable for successful completion of various capital projects while providing technical support and guidance in troubleshooting plant equipment and service issues. This position provides proactive and effective support to improve systems and processes needed to increase efficiency and provide technical support. S
- We are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.Responsibilities:• Provide cWe are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.Responsibilities:• Provide c
- We are looking for a Security Analyst with expertise in the Okta platform to join our Identity and Access Management (IAM) team. This team is responsible for managing and securing authentication and identification systems, primarily using technologies like Okta and Entra ID. The Security Analyst will play a key role in integrating and managing applications within these platforms, ensuring both security and compliance.Responsibilities:-Analyze client needsWe are looking for a Security Analyst with expertise in the Okta platform to join our Identity and Access Management (IAM) team. This team is responsible for managing and securing authentication and identification systems, primarily using technologies like Okta and Entra ID. The Security Analyst will play a key role in integrating and managing applications within these platforms, ensuring both security and compliance.Responsibilities:-Analyze client needs
- WELCOME HOME! – PROJECT MANAGER At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health options, life insurance, time off and more!Financial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits include EAP, lifestyle Benefits, legal plan, critical illness, etc.Base Salary Range foWELCOME HOME! – PROJECT MANAGER At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health options, life insurance, time off and more!Financial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits include EAP, lifestyle Benefits, legal plan, critical illness, etc.Base Salary Range fo
- We are seeking an experienced Project Manager-Engineering, for a respected client in the manufacturing and food service industry. Our client is eager to enhance their Engineering department by bringing on board a Senior Project Manager who can both contribute valuable insights and lead effectively. The ideal candidate will bring experience from a manufacturing background ideally in the food industry.. The Senior Project Manager will be responsible for theWe are seeking an experienced Project Manager-Engineering, for a respected client in the manufacturing and food service industry. Our client is eager to enhance their Engineering department by bringing on board a Senior Project Manager who can both contribute valuable insights and lead effectively. The ideal candidate will bring experience from a manufacturing background ideally in the food industry.. The Senior Project Manager will be responsible for the
- Position: Electronic TechnicianLocation: St-Laurent, QuebecAre you a tech-savvy problem solver with a knack for electronics? Join our team to:Test, diagnose, and inspect a variety of electronic, electrical, and electromechanical parts.Ensure all components meet strict specifications.Provide top-notch technical support to both internal teams and external customers.If you’re detail-oriented and passionate about technology, we want to hear from you! Apply nowPosition: Electronic TechnicianLocation: St-Laurent, QuebecAre you a tech-savvy problem solver with a knack for electronics? Join our team to:Test, diagnose, and inspect a variety of electronic, electrical, and electromechanical parts.Ensure all components meet strict specifications.Provide top-notch technical support to both internal teams and external customers.If you’re detail-oriented and passionate about technology, we want to hear from you! Apply now
- We are seeking an experienced Senior Design Engineer for a well established engineering consulting client of ours in the Calgary area. The Design Engineer will oversee projects involving road and utility improvements and replacements, storm water management, erosion and sediment control and major residential, commercial, and industrial developments. You will lead the design and production process, prepare, and review design calculations, and provide techniWe are seeking an experienced Senior Design Engineer for a well established engineering consulting client of ours in the Calgary area. The Design Engineer will oversee projects involving road and utility improvements and replacements, storm water management, erosion and sediment control and major residential, commercial, and industrial developments. You will lead the design and production process, prepare, and review design calculations, and provide techni
- This industry-leading pharmaceutical company in Ville Saint-Laurent is looking for a Audio Visual Event ProducerAdditional information:Contract in consultationTerm: 6 monthsStart date: December 2024Schedule: (35h/week) - 5 days in officeTechnological equipment provided.....................................................AdvantagesTBD........................................................................................ResponsibilitiesHere are the responsiThis industry-leading pharmaceutical company in Ville Saint-Laurent is looking for a Audio Visual Event ProducerAdditional information:Contract in consultationTerm: 6 monthsStart date: December 2024Schedule: (35h/week) - 5 days in officeTechnological equipment provided.....................................................AdvantagesTBD........................................................................................ResponsibilitiesHere are the responsi
- Welcome home! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Group insurance & retirement plan with company contributionsProfit sharing plan (not twice, but three times a year!) Employee assistance program Extraflex benefits program (health & lifestyle reimbursement program)Contribution to the success of a Canada-based multinational company with strong environmental values At our CascadesWelcome home! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Group insurance & retirement plan with company contributionsProfit sharing plan (not twice, but three times a year!) Employee assistance program Extraflex benefits program (health & lifestyle reimbursement program)Contribution to the success of a Canada-based multinational company with strong environmental values At our Cascades
- Territory Manager - GTA West, Southern Ontario $100-110K base plus annual bonus Our client, a galvanizing solutions leader, is looking for a Territory Manager to cover GTA West/ Southern Ontario. The role will require managing existing relationships and targeting new clients - fabricators/ contractors/ Builders/ OEMS Advantages- Base Salary - $100-110K plus annual bonus- Cellphone and laptop provided- Company car - Great vacation package- Tiered health benTerritory Manager - GTA West, Southern Ontario $100-110K base plus annual bonus Our client, a galvanizing solutions leader, is looking for a Territory Manager to cover GTA West/ Southern Ontario. The role will require managing existing relationships and targeting new clients - fabricators/ contractors/ Builders/ OEMS Advantages- Base Salary - $100-110K plus annual bonus- Cellphone and laptop provided- Company car - Great vacation package- Tiered health ben
- The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the sThe ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the s
- Welcome home! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Group insurance & retirement plan with company contributionsProfit sharing plan (not twice, but three times a year!) Employee assistance program Extraflex benefits program (health & lifestyle reimbursement program)Contribution to the success of a Canada-based multinational company with strong environmental values Salary range forWelcome home! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Group insurance & retirement plan with company contributionsProfit sharing plan (not twice, but three times a year!) Employee assistance program Extraflex benefits program (health & lifestyle reimbursement program)Contribution to the success of a Canada-based multinational company with strong environmental values Salary range for
- Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 24 months contract. There is a high chance this contract will extend and convert to permanent opportunity.Pay rate: $21.50/ HourShift schedule: Rotational shift: Changes every 2 weeks 24X7X365Need to be able toAre you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 24 months contract. There is a high chance this contract will extend and convert to permanent opportunity.Pay rate: $21.50/ HourShift schedule: Rotational shift: Changes every 2 weeks 24X7X365Need to be able to
- Are you an AME looking for next role. Randstad is actively looking for talented individuals looking to join a growing team. They are looking to attract talented AME-E looking for a stable company to advance their career.The successful candidate will be responsible for maintaining, installing, and repairing Avionics systems including communications, navigation, and autopilot on aircraft. This role involves troubleshooting, calibrating, and documenting work,Are you an AME looking for next role. Randstad is actively looking for talented individuals looking to join a growing team. They are looking to attract talented AME-E looking for a stable company to advance their career.The successful candidate will be responsible for maintaining, installing, and repairing Avionics systems including communications, navigation, and autopilot on aircraft. This role involves troubleshooting, calibrating, and documenting work,
- Looking to take your career to the next level? We're looking for an electromechanic for our night shift. This person will have the opportunity to occupy a permanent position as soon as hired, and to develop professionally within KDC.Schedule: 12-hour night shift - 7 p.m. to 7 a.m.Location : 315 Knowlton Rd, Knowlton, Québec J0E 1V0, CanadaElectromechanics occupy a special place at KDC. They play a key role in maintaining and improving the electromechanicalLooking to take your career to the next level? We're looking for an electromechanic for our night shift. This person will have the opportunity to occupy a permanent position as soon as hired, and to develop professionally within KDC.Schedule: 12-hour night shift - 7 p.m. to 7 a.m.Location : 315 Knowlton Rd, Knowlton, Québec J0E 1V0, CanadaElectromechanics occupy a special place at KDC. They play a key role in maintaining and improving the electromechanical
- Our client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Product Designer role.Title – Product DesignerLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – EngineeringPlease share your resume to Ankur at ankur.vaid@randstad.caPosition Overview To manage technical projects including new product design and re-Our client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Product Designer role.Title – Product DesignerLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – EngineeringPlease share your resume to Ankur at ankur.vaid@randstad.caPosition Overview To manage technical projects including new product design and re-
- Welcome home! Your Challenge!Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, preferably 442A licensed OR 309A with a significant industrial/manufacturing background.Why Work for Cascades?After successful completion of the probationary period, we will provide you with:• comprehensive health and dental plan• vision care• pension plan with company match on voluntary contributions• bi-annual profit-sharWelcome home! Your Challenge!Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, preferably 442A licensed OR 309A with a significant industrial/manufacturing background.Why Work for Cascades?After successful completion of the probationary period, we will provide you with:• comprehensive health and dental plan• vision care• pension plan with company match on voluntary contributions• bi-annual profit-shar
- Are you an administrative professional with strong customer service skills? Are you tech savvy and able to adapt to new programs and software easily? If so we have an excellent opportunity for you!We are currently looking for an Administrative Clerk to support our client, a leading and globally recognized organization, in their Burlington office (working onsite). In this role you will be working full time hours on a 3 week contract and earn $22.11/hrAdvantAre you an administrative professional with strong customer service skills? Are you tech savvy and able to adapt to new programs and software easily? If so we have an excellent opportunity for you!We are currently looking for an Administrative Clerk to support our client, a leading and globally recognized organization, in their Burlington office (working onsite). In this role you will be working full time hours on a 3 week contract and earn $22.11/hrAdvant
- Reporting to the Manager, Engineering the incumbent provides a wide range of engineering support services that will ensure technical soundness, reliability, safety and cost effectiveness of the utility and its Electrical Distribution Power System. The Incumbent will be responsible for all aspects of the development and management of maintenance plans for distribution and substation assets within Toronto Hydro’s system. This includes (but not limited to) esReporting to the Manager, Engineering the incumbent provides a wide range of engineering support services that will ensure technical soundness, reliability, safety and cost effectiveness of the utility and its Electrical Distribution Power System. The Incumbent will be responsible for all aspects of the development and management of maintenance plans for distribution and substation assets within Toronto Hydro’s system. This includes (but not limited to) es
- IT Infrastructure AnalystAre you an experienced IT infrastructure analyst and you have M365 expertise? Are you focused on innovation, innovative solutions and you like new challenges? Are you looking for a stimulating and dynamic environment, offering great flexibility in Montreal?Would you like to participate in the evolution of M365 collaboration solutions and become a member of a team of IT experts within a large company? If so, this opportunity is forIT Infrastructure AnalystAre you an experienced IT infrastructure analyst and you have M365 expertise? Are you focused on innovation, innovative solutions and you like new challenges? Are you looking for a stimulating and dynamic environment, offering great flexibility in Montreal?Would you like to participate in the evolution of M365 collaboration solutions and become a member of a team of IT experts within a large company? If so, this opportunity is for
- Are you a customer experience professional with a knack for helping people? Do you enjoy troubleshooting and learning new ways to solve problems? Are you bilingual in English and French? Have you worked in a call centre environment for at least a year?If this sounds like you, we have the perfect opportunity! Randstad Canada is looking for someone to fill a full-time contract role (with a possibility of being taken on permanently)As a Bilingual (English/FreAre you a customer experience professional with a knack for helping people? Do you enjoy troubleshooting and learning new ways to solve problems? Are you bilingual in English and French? Have you worked in a call centre environment for at least a year?If this sounds like you, we have the perfect opportunity! Randstad Canada is looking for someone to fill a full-time contract role (with a possibility of being taken on permanently)As a Bilingual (English/Fre
- Job Title: Customs RaterLocation: DorvalIndustry: Freight Forwarding / Customs BrokerageOur client in the international freight forwarding industry based in Montreal (Dorval), recently obtained their brokerage license and is seeking an experienced Customs Specialist to support with the customs duties.Looking for someone with 2+ years of experience with well-diverse knowledge to take over the clearance of their existing clients. Must be CCS certified to beJob Title: Customs RaterLocation: DorvalIndustry: Freight Forwarding / Customs BrokerageOur client in the international freight forwarding industry based in Montreal (Dorval), recently obtained their brokerage license and is seeking an experienced Customs Specialist to support with the customs duties.Looking for someone with 2+ years of experience with well-diverse knowledge to take over the clearance of their existing clients. Must be CCS certified to be
- Are you an AME looking for next role. Randstad is actively looking for talented individuals looking to join a growing team. They are looking to attract talented AME-E looking for a stable company to advance their career.The successful candidate will be responsible for maintaining, installing, and repairing Avionics systems including communications, navigation, and autopilot on aircraft. This role involves troubleshooting, calibrating, and documenting work,Are you an AME looking for next role. Randstad is actively looking for talented individuals looking to join a growing team. They are looking to attract talented AME-E looking for a stable company to advance their career.The successful candidate will be responsible for maintaining, installing, and repairing Avionics systems including communications, navigation, and autopilot on aircraft. This role involves troubleshooting, calibrating, and documenting work,
- Here's a job opportunity you won't want to miss. Be part of the success of a well-established Estrie company, KDC-One, located in Knowlton. We are currently seeking candidates for a position as Assembly-adjuster for the day or night shift at KDC-One in Knowlton.Your role will be to clean and sanitize mobile equipment. You will also be responsible for maintaining and organizing the tool room and mobile equipment fleet.Schedule : on a 3-2-2-3 schedule ( 3 daHere's a job opportunity you won't want to miss. Be part of the success of a well-established Estrie company, KDC-One, located in Knowlton. We are currently seeking candidates for a position as Assembly-adjuster for the day or night shift at KDC-One in Knowlton.Your role will be to clean and sanitize mobile equipment. You will also be responsible for maintaining and organizing the tool room and mobile equipment fleet.Schedule : on a 3-2-2-3 schedule ( 3 da
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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