- Do you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift woDo you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift wo
- A parking management technology solutions company, based in Varennes, is looking for a technical support agent who is curious and interested in programming (XML).We want to talk to you if you have experience in software and hardware technical support, are bilingual and live near Varennes.Read more to find out if this opportunity is for you or someone you know.Advantages100% on-site position in VarennesInvolved team and leaders, open to collaboration and muA parking management technology solutions company, based in Varennes, is looking for a technical support agent who is curious and interested in programming (XML).We want to talk to you if you have experience in software and hardware technical support, are bilingual and live near Varennes.Read more to find out if this opportunity is for you or someone you know.Advantages100% on-site position in VarennesInvolved team and leaders, open to collaboration and mu
- Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Support Specialist to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-permanent,Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Support Specialist to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-permanent,
- A company specializing in the security field is looking for a Team Lead for its B2B technical support contact center. If you have experience an extensive experience in call centers, are bilingual, and want to take on a key role in leading and developing a team, this opportunity is for you!We offer a competitive salary of 26-30$ hourly rate. This is a contract with the potential for conversion into a permanent position. Full benefits will be available uponA company specializing in the security field is looking for a Team Lead for its B2B technical support contact center. If you have experience an extensive experience in call centers, are bilingual, and want to take on a key role in leading and developing a team, this opportunity is for you!We offer a competitive salary of 26-30$ hourly rate. This is a contract with the potential for conversion into a permanent position. Full benefits will be available upon
- Are you passionate about the textile industry and the fashion world? Do you enjoy solving technical problems and providing solutions? Do you have experience in Level 1 technical support?We are currently seeking a BILINGUAL Technical Support Advisor with experience in user assistance. If you're looking for a long-term hybrid position, we want to hear from you!Position: Level 1 Technical Support AdvisorSalary: $50.000 / $60.000 annual salarySchedule: AvailabAre you passionate about the textile industry and the fashion world? Do you enjoy solving technical problems and providing solutions? Do you have experience in Level 1 technical support?We are currently seeking a BILINGUAL Technical Support Advisor with experience in user assistance. If you're looking for a long-term hybrid position, we want to hear from you!Position: Level 1 Technical Support AdvisorSalary: $50.000 / $60.000 annual salarySchedule: Availab
- General Accountability:Reporting to Assistant Manager and Senior Engineer – Electrical, the ElectricalTechnologist provides technical support and design expertise in relation to electrical engineering designs for TTC's buildings, maintenance facilities and transit facilities.The Electrical Technologist will retrieve as-built drawings, conduct site surveys, define design scopes, complete designs, prepare conceptual and final drawings, and contribute to theGeneral Accountability:Reporting to Assistant Manager and Senior Engineer – Electrical, the ElectricalTechnologist provides technical support and design expertise in relation to electrical engineering designs for TTC's buildings, maintenance facilities and transit facilities.The Electrical Technologist will retrieve as-built drawings, conduct site surveys, define design scopes, complete designs, prepare conceptual and final drawings, and contribute to the
- We are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.Responsibilities:• Provide cWe are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.Responsibilities:• Provide c
- WELCOME HOME! – ENGINEERING PROJECT MANAGER – PAPER MILL At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health options, life insurance, time off and more!Financial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits include EAP, lifestyle Benefits, legal plan, critical illness,WELCOME HOME! – ENGINEERING PROJECT MANAGER – PAPER MILL At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health options, life insurance, time off and more!Financial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits include EAP, lifestyle Benefits, legal plan, critical illness,
- This position requires design and production of CADD drawings utilizing TTC’s standard CADD software and procedures. The standard software is Microstation V8i and procedures are identified in the CADD Standards & Procedures Manual (2010).Contacts will usually be internal, with TTC personnel and other in-house consultants, but could involve outside agencies and interests.The TTC reserves the right to offer the successful personnel a permanent position if itThis position requires design and production of CADD drawings utilizing TTC’s standard CADD software and procedures. The standard software is Microstation V8i and procedures are identified in the CADD Standards & Procedures Manual (2010).Contacts will usually be internal, with TTC personnel and other in-house consultants, but could involve outside agencies and interests.The TTC reserves the right to offer the successful personnel a permanent position if it
- Our client is currently looking to add a Marine Engineer to their growing team. If you are a seasoned engineer looking for your next contract assignment this might be the opportunity for you.This Marine Engineering role requires strong technical knowledge coupled with NATO Secret Level clearance.Pay Rate: $70.00/hr-$80.00/hrDuration: 7 month (renewable contract)AdvantagesIn this role you will support the Non-Combatant In-Service Support Programs for the RoOur client is currently looking to add a Marine Engineer to their growing team. If you are a seasoned engineer looking for your next contract assignment this might be the opportunity for you.This Marine Engineering role requires strong technical knowledge coupled with NATO Secret Level clearance.Pay Rate: $70.00/hr-$80.00/hrDuration: 7 month (renewable contract)AdvantagesIn this role you will support the Non-Combatant In-Service Support Programs for the Ro
- We are looking for a Security Analyst with expertise in the Okta platform to join our Identity and Access Management (IAM) team. This team is responsible for managing and securing authentication and identification systems, primarily using technologies like Okta and Entra ID. The Security Analyst will play a key role in integrating and managing applications within these platforms, ensuring both security and compliance.Responsibilities:-Analyze client needsWe are looking for a Security Analyst with expertise in the Okta platform to join our Identity and Access Management (IAM) team. This team is responsible for managing and securing authentication and identification systems, primarily using technologies like Okta and Entra ID. The Security Analyst will play a key role in integrating and managing applications within these platforms, ensuring both security and compliance.Responsibilities:-Analyze client needs
- We are seeking an experienced Site Mechanical Engineer for a long term contract engagement (12 month +) for a well established terminal client of ours in the Vancouver area. The Site Mechanical Engineer is responsible for providing technical support and oversight for mechanical engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safety requWe are seeking an experienced Site Mechanical Engineer for a long term contract engagement (12 month +) for a well established terminal client of ours in the Vancouver area. The Site Mechanical Engineer is responsible for providing technical support and oversight for mechanical engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safety requ
- Our client is a dynamic and growing team dedicated to enhancing safety and well-being for seniors in care facilities and independent living environments. As a Technician Lead, you will play a key role in designing, installing, and maintaining safety and communication systems tailored to senior care needs. This is a hands-on role that combines technical expertise with client interaction to deliver reliable and innovative solutions.If you feel that this roleOur client is a dynamic and growing team dedicated to enhancing safety and well-being for seniors in care facilities and independent living environments. As a Technician Lead, you will play a key role in designing, installing, and maintaining safety and communication systems tailored to senior care needs. This is a hands-on role that combines technical expertise with client interaction to deliver reliable and innovative solutions.If you feel that this role
- Welcome home! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Group insurance & retirement plan with company contributionsProfit sharing plan (not twice, but three times a year!) Employee assistance program Extraflex benefits program (health & lifestyle reimbursement program)Contribution to the success of a Canada-based multinational company with strong environmental values At our CascadesWelcome home! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Group insurance & retirement plan with company contributionsProfit sharing plan (not twice, but three times a year!) Employee assistance program Extraflex benefits program (health & lifestyle reimbursement program)Contribution to the success of a Canada-based multinational company with strong environmental values At our Cascades
- We are seeking an experienced Site Structural Engineer for a long term contract engagement (12 months+) for a well established marine terminal client of ours in the Vancouver area. he Site Structural Engineer is responsible for providing technical support and oversight for structural engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safetyWe are seeking an experienced Site Structural Engineer for a long term contract engagement (12 months+) for a well established marine terminal client of ours in the Vancouver area. he Site Structural Engineer is responsible for providing technical support and oversight for structural engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safety
- Are you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the Senior Manager, Legal Support Professionals in the MAre you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the Senior Manager, Legal Support Professionals in the M
- This industry-leading pharmaceutical company in Ville Saint-Laurent is looking for a Audio Visual Event ProducerAdditional information:Contract in consultationTerm: 6 monthsStart date: December 2024Schedule: (35h/week) - 5 days in officeTechnological equipment provided.....................................................AdvantagesTBD........................................................................................ResponsibilitiesHere are the responsiThis industry-leading pharmaceutical company in Ville Saint-Laurent is looking for a Audio Visual Event ProducerAdditional information:Contract in consultationTerm: 6 monthsStart date: December 2024Schedule: (35h/week) - 5 days in officeTechnological equipment provided.....................................................AdvantagesTBD........................................................................................ResponsibilitiesHere are the responsi
- Welcome home! Your Challenge!Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, preferably 442A licensed OR 309A with a significant industrial/manufacturing background.Why Work for Cascades?After successful completion of the probationary period, we will provide you with:• comprehensive health and dental plan• vision care• pension plan with company match on voluntary contributions• bi-annual profit-sharWelcome home! Your Challenge!Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, preferably 442A licensed OR 309A with a significant industrial/manufacturing background.Why Work for Cascades?After successful completion of the probationary period, we will provide you with:• comprehensive health and dental plan• vision care• pension plan with company match on voluntary contributions• bi-annual profit-shar
- Do you have Operation Officer experience? Are you looking to gain experience within a top 5 bank? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for an Operations Officer for a 6-month contract in Toronto.Pay Rate - $27/HrWork Location - Hybrid (2 Days on site)Duration - 6 Months (Possible Extension)AdvantagesHybrid schedule 2 days a week at the office.Work for one of the top five banks in Canada.Possible Conversion/EDo you have Operation Officer experience? Are you looking to gain experience within a top 5 bank? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for an Operations Officer for a 6-month contract in Toronto.Pay Rate - $27/HrWork Location - Hybrid (2 Days on site)Duration - 6 Months (Possible Extension)AdvantagesHybrid schedule 2 days a week at the office.Work for one of the top five banks in Canada.Possible Conversion/E
- WELCOME HOME! – ELECTRONIC CONTROLS ENGINEER – PRYOR OKLAHOMA At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Excellent health benefit options & 401(k)/Retirement Plan with Company Contributions$1500 Lifestyle Account to purchase memberships, meals or goods that enhance your life!Employee Assistance & Career Development ProgramsBase Salary Range for an Electronic Controls Engineer is $90k - $11WELCOME HOME! – ELECTRONIC CONTROLS ENGINEER – PRYOR OKLAHOMA At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Excellent health benefit options & 401(k)/Retirement Plan with Company Contributions$1500 Lifestyle Account to purchase memberships, meals or goods that enhance your life!Employee Assistance & Career Development ProgramsBase Salary Range for an Electronic Controls Engineer is $90k - $11
- Senior IT Technician / IT ManagerAre you an experienced IT technician and looking for a new challenge as an IT Manager in the Montreal region? Do you want to work on improving the processes in place and the performance of a renowned company in the technology sector? With the help of external partners, you will be in charge of maintaining IT infrastructures and defining IT solutions and projects for the company.AdvantagesWhy do you want to get this job as SSenior IT Technician / IT ManagerAre you an experienced IT technician and looking for a new challenge as an IT Manager in the Montreal region? Do you want to work on improving the processes in place and the performance of a renowned company in the technology sector? With the help of external partners, you will be in charge of maintaining IT infrastructures and defining IT solutions and projects for the company.AdvantagesWhy do you want to get this job as S
- WELCOME HOME! – SENIOR TECHNICAL PROFESSIONAL/E&I TECHNICIAN – PRYOR OKLAHOMA At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Excellent health benefit options & 401(k)/Retirement Plan with Company Contributions$1500 Lifestyle Account to purchase memberships, meals or goods that enhance your life!Employee Assistance & Career Development ProgramsBase Salary Range for an Electronic Controls EngineWELCOME HOME! – SENIOR TECHNICAL PROFESSIONAL/E&I TECHNICIAN – PRYOR OKLAHOMA At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Excellent health benefit options & 401(k)/Retirement Plan with Company Contributions$1500 Lifestyle Account to purchase memberships, meals or goods that enhance your life!Employee Assistance & Career Development ProgramsBase Salary Range for an Electronic Controls Engine
- We are seeking a dedicated ERP Product Owner to join the IT team and oversee the implementation and support of a critical ERP and DMS solution for operations in Canada. This role offers the opportunity to manage essential business applications, collaborate with stakeholders, and drive innovation in IT systems.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is tWe are seeking a dedicated ERP Product Owner to join the IT team and oversee the implementation and support of a critical ERP and DMS solution for operations in Canada. This role offers the opportunity to manage essential business applications, collaborate with stakeholders, and drive innovation in IT systems.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is t
- Seeking an experienced Project Engineer - Continuous Improvement, to lead the execution of condiment technology projects. This role involves managing capital projects, supporting daily operations, and driving continuous improvement across manufacturing processes. The ideal candidate will bring a strong background in FMCG or related industries, possess excellent problem-solving skills, and demonstrate leadership in cross-functional collaboration to ensure pSeeking an experienced Project Engineer - Continuous Improvement, to lead the execution of condiment technology projects. This role involves managing capital projects, supporting daily operations, and driving continuous improvement across manufacturing processes. The ideal candidate will bring a strong background in FMCG or related industries, possess excellent problem-solving skills, and demonstrate leadership in cross-functional collaboration to ensure p
- Our client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.comAdvantagesCompetitive CompensationOur client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.comAdvantagesCompetitive Compensation
- Our client seeks a Database Administrator to be responsible for managing their database infrastructure, ensuring its availability, and supporting a variety of internal IT initiatives. This role encompasses database management, Oracle administration, problem-solving, scripting, and incident management.Advantages- Competitive salary and benefits package.- Work on exciting public-sector projects with real-world impact.- Opportunities for professional growth aOur client seeks a Database Administrator to be responsible for managing their database infrastructure, ensuring its availability, and supporting a variety of internal IT initiatives. This role encompasses database management, Oracle administration, problem-solving, scripting, and incident management.Advantages- Competitive salary and benefits package.- Work on exciting public-sector projects with real-world impact.- Opportunities for professional growth a
- Are you an experienced Excel Engineer in search of your next contract opportunity? Our high-profile client is seeking to hire a Excel Engineer to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contract with a strongAre you an experienced Excel Engineer in search of your next contract opportunity? Our high-profile client is seeking to hire a Excel Engineer to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contract with a strong
- Are you a fully ticketed (Journeyman or Red Seal) maintenance millwright looking for the next step in their career?Are you a fully ticketed (Journeyman or Red Seal) maintenance millwright looking for a Calgary role with a manufacturing company that's recession proof?If so we have 2 roles that might be what you're looking for.1 role is 100% in shop, in Calgary. No travel required. Repairing, rebuilding and servicing aggregate systems and skids in shop1 roleAre you a fully ticketed (Journeyman or Red Seal) maintenance millwright looking for the next step in their career?Are you a fully ticketed (Journeyman or Red Seal) maintenance millwright looking for a Calgary role with a manufacturing company that's recession proof?If so we have 2 roles that might be what you're looking for.1 role is 100% in shop, in Calgary. No travel required. Repairing, rebuilding and servicing aggregate systems and skids in shop1 role
- Our client seeks an experienced Product Manager to lead the development of impactful digital solutions, from concept to release, while ensuring continuous product improvement. The ideal candidate will collaborate with cross-functional teams to develop user experience models, prioritize functional and non-functional requirements, and create product roadmaps. This role emphasizes delivering valuable, usable, and feasible products that align with user needs aOur client seeks an experienced Product Manager to lead the development of impactful digital solutions, from concept to release, while ensuring continuous product improvement. The ideal candidate will collaborate with cross-functional teams to develop user experience models, prioritize functional and non-functional requirements, and create product roadmaps. This role emphasizes delivering valuable, usable, and feasible products that align with user needs a
- Are you a Technical Video Service Specialist looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Video Service Specialist-Start: ASAP-Estimated length: 12 months-Location: North York-Hybrid role- 3 days in the officeAdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities• Lead and execute the coAre you a Technical Video Service Specialist looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Video Service Specialist-Start: ASAP-Estimated length: 12 months-Location: North York-Hybrid role- 3 days in the officeAdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities• Lead and execute the co
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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