- Title: OS&D clerk / documentation clerkLocation: DorvalIndustry: TransportationThe OS&D clerk is in charged of documenting any Overages (quantities received are in excess of that noted on the shipping documentation), Shortages (less quantities received than reported) and the Damages (products received damaged).Apply Now!!melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Located in Dorval- Permanent full time position- Monday to Friday flexibTitle: OS&D clerk / documentation clerkLocation: DorvalIndustry: TransportationThe OS&D clerk is in charged of documenting any Overages (quantities received are in excess of that noted on the shipping documentation), Shortages (less quantities received than reported) and the Damages (products received damaged).Apply Now!!melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Located in Dorval- Permanent full time position- Monday to Friday flexib
- Our client , a leader in transportation infrastructure, is looking for a Technical Support Analyst for an initial 3 month contract to work pout of their Scarborough location.POSITION SUMMARYReporting directly to the Process Improvement Manager,t the Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issueOur client , a leader in transportation infrastructure, is looking for a Technical Support Analyst for an initial 3 month contract to work pout of their Scarborough location.POSITION SUMMARYReporting directly to the Process Improvement Manager,t the Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issue
- We are seeking multiple Administrative Support professionals for our client in the Ottawa area. If you have prior experience in administration, exceptional attention to detail, and thrive in an auto shop environment, we want to hear from you! Full time (Monday to Friday) and Part time (weekends) available!Shifts: Mon to Fri: 9AM to 6PMSaturday 7AM to 5PMSunday 8AM to 5PMPay: $18/hrStart: ASAP Location: Ottawa Ontario (multiple locations) Advantages-WeeklyWe are seeking multiple Administrative Support professionals for our client in the Ottawa area. If you have prior experience in administration, exceptional attention to detail, and thrive in an auto shop environment, we want to hear from you! Full time (Monday to Friday) and Part time (weekends) available!Shifts: Mon to Fri: 9AM to 6PMSaturday 7AM to 5PMSunday 8AM to 5PMPay: $18/hrStart: ASAP Location: Ottawa Ontario (multiple locations) Advantages-Weekly
- We are currently looking for a sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-4:30PMFriday's finishing aWe are currently looking for a sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-4:30PMFriday's finishing a
- Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,
- One of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational leaOne of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational lea
- Attention all Bilingual Support Professionals! Are you looking to join a great team in the Oakville area? Are you a strong relationship builder who is highly organized? Then we would love to chat with you! As a support specialist, you will be responsible for managing client relationships and providing assistance to representatives as needed. This role offers the opportunity to join a small team making an impact in the assessment services industry!If you aAttention all Bilingual Support Professionals! Are you looking to join a great team in the Oakville area? Are you a strong relationship builder who is highly organized? Then we would love to chat with you! As a support specialist, you will be responsible for managing client relationships and providing assistance to representatives as needed. This role offers the opportunity to join a small team making an impact in the assessment services industry!If you a
- We are seeking multiple Administrative Support professionals for our client in the Ottawa area. If you have prior experience in administration, exceptional attention to detail, and thrive in an auto shop environment, we want to hear from you! Full time (Monday to Friday) and Part time (weekends) available!Shifts: Mon to Fri: 9AM to 6PMSaturday 7AM to 5PMSunday 8AM to 5PMPay: $18/hrStart: ASAP Location: Ottawa Ontario (multiple locations) Advantages-WeeklyWe are seeking multiple Administrative Support professionals for our client in the Ottawa area. If you have prior experience in administration, exceptional attention to detail, and thrive in an auto shop environment, we want to hear from you! Full time (Monday to Friday) and Part time (weekends) available!Shifts: Mon to Fri: 9AM to 6PMSaturday 7AM to 5PMSunday 8AM to 5PMPay: $18/hrStart: ASAP Location: Ottawa Ontario (multiple locations) Advantages-Weekly
- Are you a Systems Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Systems Support Analyst-Start: ASAP-Estimated length: 12 months-Location: Saint-Léonard-Onsite roleActively seeking for candidates with below requirements.AdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities· OperatesAre you a Systems Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Systems Support Analyst-Start: ASAP-Estimated length: 12 months-Location: Saint-Léonard-Onsite roleActively seeking for candidates with below requirements.AdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities· Operates
- Are you a Program Manager looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Program Manager-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- 2 days a week in office Monday & ThursdayAdvantages•You will have an opportunity to work with a leading employer in the local market.•Potential for contract extension and conversion.ResponsibilAre you a Program Manager looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Program Manager-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- 2 days a week in office Monday & ThursdayAdvantages•You will have an opportunity to work with a leading employer in the local market.•Potential for contract extension and conversion.Responsibil
- Are you passionate about technology and customer service? Join our team as a Customer & Technical Support Representative, where you'll provide exceptional support to our internal and external customers. In this dynamic role, you'll use advanced troubleshooting tools to solve hardware, software, and network issues, all while representing a premium global brand. If you're eager to learn, grow, and make a difference, this is the opportunity for you!AdvantagesAre you passionate about technology and customer service? Join our team as a Customer & Technical Support Representative, where you'll provide exceptional support to our internal and external customers. In this dynamic role, you'll use advanced troubleshooting tools to solve hardware, software, and network issues, all while representing a premium global brand. If you're eager to learn, grow, and make a difference, this is the opportunity for you!Advantages
- We are currently looking for a sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-4:30PMFriday's finishing aWe are currently looking for a sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-4:30PMFriday's finishing a
- Logistics Support AnalystKey Job Elements•Provide a build schedule based on the London Master Schedule to the associate plants, customers and vendors•Work with Scheduling, Department Supervisors and PLP to prioritize internal departmental workload and requirements•Prioritize as necessary for divisional plant location urgent requirements•Analyze and coordinate offload/on load/parallel sourced material review with SCM and Production to ensure requirements arLogistics Support AnalystKey Job Elements•Provide a build schedule based on the London Master Schedule to the associate plants, customers and vendors•Work with Scheduling, Department Supervisors and PLP to prioritize internal departmental workload and requirements•Prioritize as necessary for divisional plant location urgent requirements•Analyze and coordinate offload/on load/parallel sourced material review with SCM and Production to ensure requirements ar
- We are seeking multiple Administrative Support professionals for our client in the Ottawa area. If you have prior experience in administration, exceptional attention to detail, and thrive in an auto shop environment, we want to hear from you! Full time (Monday to Friday) and Part time (weekends) available!Shifts: Mon to Fri: 9AM to 6PMSaturday 7AM to 5PMSunday 8AM to 5PMPay: $18/hrStart: ASAP Location: Ottawa Ontario (multiple locations) Advantages-WeeklyWe are seeking multiple Administrative Support professionals for our client in the Ottawa area. If you have prior experience in administration, exceptional attention to detail, and thrive in an auto shop environment, we want to hear from you! Full time (Monday to Friday) and Part time (weekends) available!Shifts: Mon to Fri: 9AM to 6PMSaturday 7AM to 5PMSunday 8AM to 5PMPay: $18/hrStart: ASAP Location: Ottawa Ontario (multiple locations) Advantages-Weekly
- Do you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift woDo you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift wo
- Working as part of the Enterprise IT Shared Services team, the IT Support Lead will be responsible for ensuringan excellent level of IT support is delivered to the Canadian business. The role will support and work closely withthe IT Cluster Lead in achieving an optimal set of service levels that contribute to delivery of businessrequirements in Canada.AdvantagesCommunication & Working RelationshipsList the key Stakeholders that the job is responsible for cWorking as part of the Enterprise IT Shared Services team, the IT Support Lead will be responsible for ensuringan excellent level of IT support is delivered to the Canadian business. The role will support and work closely withthe IT Cluster Lead in achieving an optimal set of service levels that contribute to delivery of businessrequirements in Canada.AdvantagesCommunication & Working RelationshipsList the key Stakeholders that the job is responsible for c
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Are you an individual with administrative experience who is looking for a job in the financial industry? Would you be interested in working for a vibrant team and an organization that offers room for growth? Do you live near Hamilton and seeking full time direct hire employment? If you consider yourself to be an energetic and detail oriented individual, we want to hear from you!We are working with a growing organization within the insurance/financial serviAre you an individual with administrative experience who is looking for a job in the financial industry? Would you be interested in working for a vibrant team and an organization that offers room for growth? Do you live near Hamilton and seeking full time direct hire employment? If you consider yourself to be an energetic and detail oriented individual, we want to hear from you!We are working with a growing organization within the insurance/financial servi
- Randstad Victoria is now looking for an solid administrator to help our client in the food sitibution sector, located in Sidney.This is a contract position starting on September 3rd, for 2-4 weeks but could be extended and potentially go permanent for the right individual.You contribute to the efficient day-to-day operation of the Retail Support Centre (RSC) by supporting the work of the Director and operational team. You would actively contribute to a poRandstad Victoria is now looking for an solid administrator to help our client in the food sitibution sector, located in Sidney.This is a contract position starting on September 3rd, for 2-4 weeks but could be extended and potentially go permanent for the right individual.You contribute to the efficient day-to-day operation of the Retail Support Centre (RSC) by supporting the work of the Director and operational team. You would actively contribute to a po
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Are you a detail-oriented and technically adept Business Analyst with a passion for infrastructure and cybersecurity? We are looking for a seasoned professional with at least seven years of experience in business analysis within large-scale IT projects. This role requires expertise in enterprise infrastructure projects, including the build-out of new environments, network reconfiguration, and server migrations. If you have a track record of managing compleAre you a detail-oriented and technically adept Business Analyst with a passion for infrastructure and cybersecurity? We are looking for a seasoned professional with at least seven years of experience in business analysis within large-scale IT projects. This role requires expertise in enterprise infrastructure projects, including the build-out of new environments, network reconfiguration, and server migrations. If you have a track record of managing comple
- Our client in Victoria is seeking a temporary Reception and Front Desk Aid to provide coverage on two weekends per month.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Advantages- $23/hour- Work two weekends a month (alternating with another receptionist)- Weekend Hours Saturday and Sunday 9:00 AOur client in Victoria is seeking a temporary Reception and Front Desk Aid to provide coverage on two weekends per month.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Advantages- $23/hour- Work two weekends a month (alternating with another receptionist)- Weekend Hours Saturday and Sunday 9:00 A
- We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)LWe are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)L
- General Laborer - Tire Loading Support AssociateRandstad Canada is recruiting for an immediate openings for full time laborer's to work with our busy manufacturing client in Bridgewater, Nova Scotia! Our laborer positions play a key support role for our clients Warehouse and Manufacturing teams, helping to ensure daily shipping requirements are met while maintaining high levels of quality in a safe and effective manner! Tire Loading Support Associate traGeneral Laborer - Tire Loading Support AssociateRandstad Canada is recruiting for an immediate openings for full time laborer's to work with our busy manufacturing client in Bridgewater, Nova Scotia! Our laborer positions play a key support role for our clients Warehouse and Manufacturing teams, helping to ensure daily shipping requirements are met while maintaining high levels of quality in a safe and effective manner! Tire Loading Support Associate tra
- A company in the transportation and logistics industry in Brampton is looking for a Bilingual French & English Customer Support Specialist to join their team on an ongoing contract with a strong potential for permanent employment.As a Bilingual French & English Customer Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent customer service, tracking, tracing and reporting, and general inquiriA company in the transportation and logistics industry in Brampton is looking for a Bilingual French & English Customer Support Specialist to join their team on an ongoing contract with a strong potential for permanent employment.As a Bilingual French & English Customer Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent customer service, tracking, tracing and reporting, and general inquiri
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Our client, a leading enterprise software solutions provider is looking for a Customer Support Analyst, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. This is a permanent and hybrid position.Are you a person with excellent customer service & troubleshooting skiOur client, a leading enterprise software solutions provider is looking for a Customer Support Analyst, responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base. This is a permanent and hybrid position.Are you a person with excellent customer service & troubleshooting ski
- Are you a business decision support professional with more than 15 years of experience. This 12 - months contracts role may be a right fit for you.General Description• The Business Decision Support Professional Level 3 facilitates complex decision-making in support of the design and implementation of business change or improvement initiatives.• NOTE: The Business Decision Support Professional Level 3 is most likely an expert in business, specializing in aAre you a business decision support professional with more than 15 years of experience. This 12 - months contracts role may be a right fit for you.General Description• The Business Decision Support Professional Level 3 facilitates complex decision-making in support of the design and implementation of business change or improvement initiatives.• NOTE: The Business Decision Support Professional Level 3 is most likely an expert in business, specializing in a
- As an Account Support Representative (ASR) Level 2, you'll be at the heart of our print and bindery operations. This full-time position operates Monday to Friday, 8:30 a.m. to 5:00 p.m., with a 1-hour unpaid lunch. You'll be responsible for operating a range of equipment, including digital production printers, hydraulic cutters, and binding machines. The role demands physical stamina, as you'll be lifting and moving materials, as well as standing and walkiAs an Account Support Representative (ASR) Level 2, you'll be at the heart of our print and bindery operations. This full-time position operates Monday to Friday, 8:30 a.m. to 5:00 p.m., with a 1-hour unpaid lunch. You'll be responsible for operating a range of equipment, including digital production printers, hydraulic cutters, and binding machines. The role demands physical stamina, as you'll be lifting and moving materials, as well as standing and walki
- We are currently looking for an administrative support for a sick leave replacement for 3-6 months. This person will work closely with members of the marketing team and will beresponsible to support internal projects related to product content management. You will collaborate with project stakeholders to acquire, store &; manage product attributes while maintaining a strong focus on accuracy and completeness.Advantages•Monday - Friday 8AM-5PM•Salary $21/hrWe are currently looking for an administrative support for a sick leave replacement for 3-6 months. This person will work closely with members of the marketing team and will beresponsible to support internal projects related to product content management. You will collaborate with project stakeholders to acquire, store &; manage product attributes while maintaining a strong focus on accuracy and completeness.Advantages•Monday - Friday 8AM-5PM•Salary $21/hr
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.