- Are you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6- month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contract with a strAre you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6- month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contract with a str
- Our Burnaby-based government client is looking for a skilled BA to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various business areOur Burnaby-based government client is looking for a skilled BA to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various business are
- We're looking for someone who is tech savvy, recognized for their initiative, thoroughness and resourcefulness. You're just a few clicks away from a job with a company that offers many opportunities for career advancement.In this exciting role, you'll work closely with the various departments to facilitate and ensure data integrity and process accuracy within the firm's internal systems. This role involves processing job requests, maintaining firm data, anWe're looking for someone who is tech savvy, recognized for their initiative, thoroughness and resourcefulness. You're just a few clicks away from a job with a company that offers many opportunities for career advancement.In this exciting role, you'll work closely with the various departments to facilitate and ensure data integrity and process accuracy within the firm's internal systems. This role involves processing job requests, maintaining firm data, an
- The IS Applications Lead is responsible for the day-to-day operations and maintenance of allsoftware applicationsand local ERPs through best practices among the different countries in Americas division.The IS Applications Lead is also responsible for planning, design, development, and deployment of informationand software systems for business operations.This position will collaborate with Group, Americas IS/IT team and local IS partners to ensure effectiveThe IS Applications Lead is responsible for the day-to-day operations and maintenance of allsoftware applicationsand local ERPs through best practices among the different countries in Americas division.The IS Applications Lead is also responsible for planning, design, development, and deployment of informationand software systems for business operations.This position will collaborate with Group, Americas IS/IT team and local IS partners to ensure effective
- 📢 New 8-Month Contract Opportunity – Operations Support Clerk (Work from Home Only)Join a leading automotive company for an exciting remote position as an Operations Support Clerk. This full-time, 8-month contract offers a great opportunity to gain experience with a recognized industry leader — all from the comfort of your home.Work Location: 100% Remote (All necessary computer equipment provided)Position: Operations Support ClerkSchedule: Monday to Frida📢 New 8-Month Contract Opportunity – Operations Support Clerk (Work from Home Only)Join a leading automotive company for an exciting remote position as an Operations Support Clerk. This full-time, 8-month contract offers a great opportunity to gain experience with a recognized industry leader — all from the comfort of your home.Work Location: 100% Remote (All necessary computer equipment provided)Position: Operations Support ClerkSchedule: Monday to Frida
- Do you have entry level warehouse or order picking experience? Apply now for this temporary warehouse role running from mid April - early July.This is a daytime, Monday to Friday, temporary position in North West Winnipeg - Bus route accessible near Inkster Industrial Park.Chosen candidates must be physically capable of prolonged standing, repeat movements and lifting up to 35lbs as needed.Advantages-Daytime hours (7:30am-3:30pm)-Monday to Friday-$15.80/hoDo you have entry level warehouse or order picking experience? Apply now for this temporary warehouse role running from mid April - early July.This is a daytime, Monday to Friday, temporary position in North West Winnipeg - Bus route accessible near Inkster Industrial Park.Chosen candidates must be physically capable of prolonged standing, repeat movements and lifting up to 35lbs as needed.Advantages-Daytime hours (7:30am-3:30pm)-Monday to Friday-$15.80/ho
- Are you experienced as an Administrative Assistant, Receptionist, Office Coordinator, or Sales Support? Are you looking to work in Mississauga and eager to explore exciting new employment opportunities in 2025?If the answer is YES, we want to hear from you!How to Apply:Apply directly to this posting with a copy of your most recent resume to join our talent pool.Alternatively, please email your resume to our Talent Manager, Justin, at justin.harrigan@randstAre you experienced as an Administrative Assistant, Receptionist, Office Coordinator, or Sales Support? Are you looking to work in Mississauga and eager to explore exciting new employment opportunities in 2025?If the answer is YES, we want to hear from you!How to Apply:Apply directly to this posting with a copy of your most recent resume to join our talent pool.Alternatively, please email your resume to our Talent Manager, Justin, at justin.harrigan@randst
- Our client is seeking candidates for support cover for their Distribution centers in Delta. This will be off-hours support, onsite, comprised primarily of weekends and evenings. The ideal candidate should:- have some exposure to a Distribution Centre environment, or similar (Amazon/Airport)- be a strong team player- be dedicated, hard-working, and above all eager to learnBelow you will find some further info on the hardware - any additional experience supOur client is seeking candidates for support cover for their Distribution centers in Delta. This will be off-hours support, onsite, comprised primarily of weekends and evenings. The ideal candidate should:- have some exposure to a Distribution Centre environment, or similar (Amazon/Airport)- be a strong team player- be dedicated, hard-working, and above all eager to learnBelow you will find some further info on the hardware - any additional experience sup
- Randstad is seeking a highly motivated and friendly Customer Service Representative to be a part of a team and help clients with their inquiries via phone and email, resolve issues, and ensure customers have a positive experience with the products and/or services. You’ll be one of the faces in the customer service team, offering support and troubleshooting assistance for automation solutions. This role is ideal for someone with a solid foundation in customRandstad is seeking a highly motivated and friendly Customer Service Representative to be a part of a team and help clients with their inquiries via phone and email, resolve issues, and ensure customers have a positive experience with the products and/or services. You’ll be one of the faces in the customer service team, offering support and troubleshooting assistance for automation solutions. This role is ideal for someone with a solid foundation in custom
- Our Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from variOur Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from vari
- Our client in Calgary NE is looking for a sales support coordinator to join their growing team. In this role you will be assisting the sales team with the sales team with administrative work as required, communicating with internal and external stakeholders, document control and other administration duties with the team. The role requires great project management skills and experience with mechanical drawings and PDF editing software.If you're looking forOur client in Calgary NE is looking for a sales support coordinator to join their growing team. In this role you will be assisting the sales team with the sales team with administrative work as required, communicating with internal and external stakeholders, document control and other administration duties with the team. The role requires great project management skills and experience with mechanical drawings and PDF editing software.If you're looking for
- Are you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contract with a stroAre you an experienced Support Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Support Analyst to join their talented team on a 6-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a consultant with our client, you’ll receive:- Highly competitive market hourly rates- A 6 month contract with a stro
- We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)LWe are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)L
- Are you passionate about the manufacturing industry and production technologies? Do you have an interest in solving technical issues and optimizing processes? Do you have experience in Level 1 technical support? We are currently looking for a bilingual technical support representative with experience in user assistance. If you are looking for a stable, long-term opportunity in a hybrid work environment, this position is for you! Position: Level 1 TechnicAre you passionate about the manufacturing industry and production technologies? Do you have an interest in solving technical issues and optimizing processes? Do you have experience in Level 1 technical support? We are currently looking for a bilingual technical support representative with experience in user assistance. If you are looking for a stable, long-term opportunity in a hybrid work environment, this position is for you! Position: Level 1 Technic
- Randstad Victoria is now looking for an solid administrator to help our client in the food sitibution sector, located in Sidney.This is a contract position starting asap for a few weeks but could be extended for longer.You contribute to the efficient day-to-day operation of by supporting the work of the Director and operational team. You would actively contribute to a positive and productive working environmentAdvantages- Monday to Friday- Weekly payment-Randstad Victoria is now looking for an solid administrator to help our client in the food sitibution sector, located in Sidney.This is a contract position starting asap for a few weeks but could be extended for longer.You contribute to the efficient day-to-day operation of by supporting the work of the Director and operational team. You would actively contribute to a positive and productive working environmentAdvantages- Monday to Friday- Weekly payment-
- This role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined service levels. The Systems Administrator/Operations Support Specialist will support zOs mainframe environments, manage CA7 scheduling tools, and respond promptly to incidents and production failures. The position requires proactive monitoring, troubleshooting, documThis role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined service levels. The Systems Administrator/Operations Support Specialist will support zOs mainframe environments, manage CA7 scheduling tools, and respond promptly to incidents and production failures. The position requires proactive monitoring, troubleshooting, docum
- Do you have a passion for system reliability and round-the-clock infrastructure support?Our client seeks a Systems Administrator/Operations Support Specialist to play a key role in supporting large-scale infrastructure services, including mainframe, UNIX, Wintel servers, storage, and network peripherals. This is an exciting opportunity to work within an enterprise operations environment that supports mission-critical applications, websites, and systems acrDo you have a passion for system reliability and round-the-clock infrastructure support?Our client seeks a Systems Administrator/Operations Support Specialist to play a key role in supporting large-scale infrastructure services, including mainframe, UNIX, Wintel servers, storage, and network peripherals. This is an exciting opportunity to work within an enterprise operations environment that supports mission-critical applications, websites, and systems acr
- Description:Seeking a student who has the skills, competencies, and capacity to provide administrative support to business operations.What you’ll do:• Complete data entry in spreadsheets• Organize documentation in filing cabinets• Coordinate completion of low-risk tasks• Ad-hoc tasks as assignedMinimum Qualifications:• High School Diploma• Exhibit a safety mindset, in a professional and personal setting• Enrollment at an accredited university/ technical trDescription:Seeking a student who has the skills, competencies, and capacity to provide administrative support to business operations.What you’ll do:• Complete data entry in spreadsheets• Organize documentation in filing cabinets• Coordinate completion of low-risk tasks• Ad-hoc tasks as assignedMinimum Qualifications:• High School Diploma• Exhibit a safety mindset, in a professional and personal setting• Enrollment at an accredited university/ technical tr
- Our Burnaby-based government client is looking for a skilled Software Asset Management Specialist to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakOur Burnaby-based government client is looking for a skilled Software Asset Management Specialist to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stak
- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contractDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contract
- Our Burnaby-based government client is looking for a skilled and dynamic Senior Technical Business Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely wOur Burnaby-based government client is looking for a skilled and dynamic Senior Technical Business Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely w
- Ready to make a difference? Join our client as TSP Database Support Engineer! Your mission: ensure safety, quality, and timeliness, all while staying within budget. Be the driving force behind our success! 🚀General Description• The E1 – Engineer in Training performs supervised engineering tasks using standard procedures and techniques to support projects and/or operations at BC Hydro safely, with quality, within budget, and on time.AdvantagesThis is an opReady to make a difference? Join our client as TSP Database Support Engineer! Your mission: ensure safety, quality, and timeliness, all while staying within budget. Be the driving force behind our success! 🚀General Description• The E1 – Engineer in Training performs supervised engineering tasks using standard procedures and techniques to support projects and/or operations at BC Hydro safely, with quality, within budget, and on time.AdvantagesThis is an op
- Are you a detail-oriented data specialist with strong experience in Remedy and identity management systems? Our client seeks an Application Support Specialist to play a critical role in supporting data integration efforts across multiple platforms. This role focuses on record-level data updates, account validation, and user access management in a highly complex software ecosystem.Advantages- Join a high-impact data integration initiative supporting healthcAre you a detail-oriented data specialist with strong experience in Remedy and identity management systems? Our client seeks an Application Support Specialist to play a critical role in supporting data integration efforts across multiple platforms. This role focuses on record-level data updates, account validation, and user access management in a highly complex software ecosystem.Advantages- Join a high-impact data integration initiative supporting healthc
- Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,
- One of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational leaOne of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational lea
- Application Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate disApplication Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate dis
- 👋 About UsWe’re a growing promotional products distributor with clients across the U.S., producing branded items both locally and overseas. Our office in Montreal is the hub for high-impact sales support operations. We work exclusively with existing B2B clients, handling inbound business, trade show leads, and dynamic, time-sensitive projects.As we expand, we’re building a more structured, agile, and collaborative sales support process—and we’re looking f👋 About UsWe’re a growing promotional products distributor with clients across the U.S., producing branded items both locally and overseas. Our office in Montreal is the hub for high-impact sales support operations. We work exclusively with existing B2B clients, handling inbound business, trade show leads, and dynamic, time-sensitive projects.As we expand, we’re building a more structured, agile, and collaborative sales support process—and we’re looking f
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a RemoThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remo
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a RemoThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remo
- Our client is seeking a full-time temporary Front Desk & Administrative Support professional with the potential to transition into a permanent role. This position is ideal for someone who thrives in a fast-paced environment, enjoys engaging with people, and has strong organizational skills. You will support various office functions, with responsibilities evolving as you integrate with the team. If you are looking for a great opportunity, apply today!OpporOur client is seeking a full-time temporary Front Desk & Administrative Support professional with the potential to transition into a permanent role. This position is ideal for someone who thrives in a fast-paced environment, enjoys engaging with people, and has strong organizational skills. You will support various office functions, with responsibilities evolving as you integrate with the team. If you are looking for a great opportunity, apply today!Oppor
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.