- Title: OS&D clerk / documentation clerkLocation: DorvalIndustry: TransportationThe OS&D clerk is in charged of documenting any Overages (quantities received are in excess of that noted on the shipping documentation), Shortages (less quantities received than reported) and the Damages (products received damaged).Apply Now!!melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Located in Dorval- Permanent full time position- Monday to Friday flexibTitle: OS&D clerk / documentation clerkLocation: DorvalIndustry: TransportationThe OS&D clerk is in charged of documenting any Overages (quantities received are in excess of that noted on the shipping documentation), Shortages (less quantities received than reported) and the Damages (products received damaged).Apply Now!!melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Located in Dorval- Permanent full time position- Monday to Friday flexib
- One of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational leaOne of our clients is looking for a SAP Support manager, who will be a key person at the SAP space, who continually evolving the SAP roadmap to align with their goals. This role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders.AdvantagesGreat benefitsGood company cultureCompany perksExcellent working environmentResponsibilities- Provide strategic and operational lea
- Are you a Systems Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Systems Support Analyst-Start: ASAP-Estimated length: 12 months-Location: Saint-Léonard-Onsite roleActively seeking for candidates with below requirements.AdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities· OperatesAre you a Systems Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Systems Support Analyst-Start: ASAP-Estimated length: 12 months-Location: Saint-Léonard-Onsite roleActively seeking for candidates with below requirements.AdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities· Operates
- Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,Are you currently looking for an administrative opportunity in Valleyfield? We have an excellent position with an industry leader, clean and modern office that is looking to hire. Please feel free to contact us by applying and/or sending us your resume and we will contact you to discuss. We look forward to speaking with youAdvantagesLocated in ValleyfieldMonday-Friday 9AM - 6PM or 10AM - 7PMSalary 21$/hr Weekly payTemporary to permanent - Once permanent,
- Are you ready to be an essential part of our client's IT team's daily operations? We are looking for a Desktop Support professional for a 6-month initial contract with opportunity for extension. You will play a pivotal role in ensuring the seamless functionality of laptops and computer equipment. In this role, you'll follow established processes to image and configure laptops, handle equipment logistics, troubleshoot technical issues, and provide valuableAre you ready to be an essential part of our client's IT team's daily operations? We are looking for a Desktop Support professional for a 6-month initial contract with opportunity for extension. You will play a pivotal role in ensuring the seamless functionality of laptops and computer equipment. In this role, you'll follow established processes to image and configure laptops, handle equipment logistics, troubleshoot technical issues, and provide valuable
- Our client , a leader in transportation infrastructure, is looking for a Technical Support Analyst for an initial 3 month contract to work pout of their Scarborough location.POSITION SUMMARYReporting directly to the Process Improvement Manager,t the Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issueOur client , a leader in transportation infrastructure, is looking for a Technical Support Analyst for an initial 3 month contract to work pout of their Scarborough location.POSITION SUMMARYReporting directly to the Process Improvement Manager,t the Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issue
- We are currently looking for a sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-4:30PMFriday's finishing aWe are currently looking for a sales support role for an amazing company in Dorval. They are currently growing and have lots of room for advancement. The sales support representative will deal with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. They also enter and track data in sales databases and provide reports to the sales department.Advantages8AM-5PM or 7:30AM-4:30PMFriday's finishing a
- Do you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift woDo you have a passion for Technical Support? We’re looking for individuals to join our client on Toronto as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.As a Technical Support Specialist, you would be providing customer service to clients with ordering, warranty creation, returns, and other support as needed.Advantages• Toronto location• 6-month contract• Monday to Friday• $25/hour• M-F Shift wo
- Logistics Support AnalystKey Job Elements•Provide a build schedule based on the London Master Schedule to the associate plants, customers and vendors•Work with Scheduling, Department Supervisors and PLP to prioritize internal departmental workload and requirements•Prioritize as necessary for divisional plant location urgent requirements•Analyze and coordinate offload/on load/parallel sourced material review with SCM and Production to ensure requirements arLogistics Support AnalystKey Job Elements•Provide a build schedule based on the London Master Schedule to the associate plants, customers and vendors•Work with Scheduling, Department Supervisors and PLP to prioritize internal departmental workload and requirements•Prioritize as necessary for divisional plant location urgent requirements•Analyze and coordinate offload/on load/parallel sourced material review with SCM and Production to ensure requirements ar
- Are you a detail-oriented and technically adept Business Analyst with a passion for infrastructure and cybersecurity? We are looking for a seasoned professional with at least seven years of experience in business analysis within large-scale IT projects. This role requires expertise in enterprise infrastructure projects, including the build-out of new environments, network reconfiguration, and server migrations. If you have a track record of managing compleAre you a detail-oriented and technically adept Business Analyst with a passion for infrastructure and cybersecurity? We are looking for a seasoned professional with at least seven years of experience in business analysis within large-scale IT projects. This role requires expertise in enterprise infrastructure projects, including the build-out of new environments, network reconfiguration, and server migrations. If you have a track record of managing comple
- Our client in Victoria is seeking a temporary Reception and Front Desk Aid to provide coverage on two weekends per month.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Advantages- $23/hour- Work two weekends a month (alternating with another receptionist)- Weekend Hours Saturday and Sunday 9:00 AOur client in Victoria is seeking a temporary Reception and Front Desk Aid to provide coverage on two weekends per month.In this role, you'll be responsible for greeting and welcoming clients into the building. If you have a passion for building relationships and strong interpersonal skills, this could be the perfect fit for you.Advantages- $23/hour- Work two weekends a month (alternating with another receptionist)- Weekend Hours Saturday and Sunday 9:00 A
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Are you a Program Manager looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Program Manager-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- 2 days a week in office Monday & ThursdayAdvantages•You will have an opportunity to work with a leading employer in the local market.•Potential for contract extension and conversion.ResponsibilAre you a Program Manager looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Program Manager-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- 2 days a week in office Monday & ThursdayAdvantages•You will have an opportunity to work with a leading employer in the local market.•Potential for contract extension and conversion.Responsibil
- Are you passionate about technology and customer service? Join our team as a Customer & Technical Support Representative, where you'll provide exceptional support to our internal and external customers. In this dynamic role, you'll use advanced troubleshooting tools to solve hardware, software, and network issues, all while representing a premium global brand. If you're eager to learn, grow, and make a difference, this is the opportunity for you!AdvantagesAre you passionate about technology and customer service? Join our team as a Customer & Technical Support Representative, where you'll provide exceptional support to our internal and external customers. In this dynamic role, you'll use advanced troubleshooting tools to solve hardware, software, and network issues, all while representing a premium global brand. If you're eager to learn, grow, and make a difference, this is the opportunity for you!Advantages
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- Randstad Victoria is now looking for an solid administrator to help our client in the food sitibution sector, located in Sidney.This is a contract position starting on September 3rd, for 2-4 weeks but could be extended and potentially go permanent for the right individual.You contribute to the efficient day-to-day operation of the Retail Support Centre (RSC) by supporting the work of the Director and operational team. You would actively contribute to a poRandstad Victoria is now looking for an solid administrator to help our client in the food sitibution sector, located in Sidney.This is a contract position starting on September 3rd, for 2-4 weeks but could be extended and potentially go permanent for the right individual.You contribute to the efficient day-to-day operation of the Retail Support Centre (RSC) by supporting the work of the Director and operational team. You would actively contribute to a po
- Are you an experienced customer service professional? Do you have strong communication skills and ability to handle tasks in a professional manner? If so we have an excellent opportunity for you! We are currently looking for a Service representative for a leading Canadian telecommunications firm. In this role you will work full time hours on a 6 month contract, and earn $27.43 Hr.Advantages• Gain experience working for a recognized Canadian organization•Are you an experienced customer service professional? Do you have strong communication skills and ability to handle tasks in a professional manner? If so we have an excellent opportunity for you! We are currently looking for a Service representative for a leading Canadian telecommunications firm. In this role you will work full time hours on a 6 month contract, and earn $27.43 Hr.Advantages• Gain experience working for a recognized Canadian organization•
- General Laborer - Tire Loading Support AssociateRandstad Canada is recruiting for an immediate openings for full time laborer's to work with our busy manufacturing client in Bridgewater, Nova Scotia! Our laborer positions play a key support role for our clients Warehouse and Manufacturing teams, helping to ensure daily shipping requirements are met while maintaining high levels of quality in a safe and effective manner! Tire Loading Support Associate traGeneral Laborer - Tire Loading Support AssociateRandstad Canada is recruiting for an immediate openings for full time laborer's to work with our busy manufacturing client in Bridgewater, Nova Scotia! Our laborer positions play a key support role for our clients Warehouse and Manufacturing teams, helping to ensure daily shipping requirements are met while maintaining high levels of quality in a safe and effective manner! Tire Loading Support Associate tra
- We are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)LWe are seeking a motivated and detail-oriented Sales Support Specialist to join our team. The Sales Support Specialist will play a crucial role in providing administrative and operational support to the sales team, ensuring smooth operations and efficient customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive attitude toward problem-solving.Hours: 8:30am to 5pm (Monday to Friday)L
- Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team leAre you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?Our client, a major national legal firm, is looking to hire a Manager for their Legal support services.The profile we are looking for for this role is a solution oriented team le
- A company in the transportation and logistics industry in Brampton is looking for a Bilingual French & English Customer Support Specialist to join their team on an ongoing contract with a strong potential for permanent employment.As a Bilingual French & English Customer Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent customer service, tracking, tracing and reporting, and general inquiriA company in the transportation and logistics industry in Brampton is looking for a Bilingual French & English Customer Support Specialist to join their team on an ongoing contract with a strong potential for permanent employment.As a Bilingual French & English Customer Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent customer service, tracking, tracing and reporting, and general inquiri
- We are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.Responsibilities:• Provide cWe are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.Responsibilities:• Provide c
- We are looking for a proactive and dynamic After-Hours Sales & Service Support Clerk to join our client’s sales team on a part-time, temporary basis. This role is pivotal to enhancing collaboration between the Sales and Service departments while ensuring exceptional communication and support for their valued customers in Canada and the USA.As part of this pilot project, you will help ensure smooth communication between departments, handle escalations, andWe are looking for a proactive and dynamic After-Hours Sales & Service Support Clerk to join our client’s sales team on a part-time, temporary basis. This role is pivotal to enhancing collaboration between the Sales and Service departments while ensuring exceptional communication and support for their valued customers in Canada and the USA.As part of this pilot project, you will help ensure smooth communication between departments, handle escalations, and
- Are you a business decision support professional with more than 15 years of experience. This 12 - months contracts role may be a right fit for you.General Description• The Business Decision Support Professional Level 3 facilitates complex decision-making in support of the design and implementation of business change or improvement initiatives.• NOTE: The Business Decision Support Professional Level 3 is most likely an expert in business, specializing in aAre you a business decision support professional with more than 15 years of experience. This 12 - months contracts role may be a right fit for you.General Description• The Business Decision Support Professional Level 3 facilitates complex decision-making in support of the design and implementation of business change or improvement initiatives.• NOTE: The Business Decision Support Professional Level 3 is most likely an expert in business, specializing in a
- Are you an IT Analyst- Technical Support looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: IT Analyst- Technical Support-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- onsite twice a week.Advantages- You will have an opportunity to work with a leading employer in the local market.- Potential for contract extensionResponsibilitiAre you an IT Analyst- Technical Support looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: IT Analyst- Technical Support-Start: ASAP-Estimated length: 12 months-Location: Toronto-Hybrid role- onsite twice a week.Advantages- You will have an opportunity to work with a leading employer in the local market.- Potential for contract extensionResponsibiliti
- Are you a Manager User Support looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Manager User Support-Start: ASAP-Estimated length: 2 months-Location: Mississauga-Hybrid role- 3 days in officeAdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities• Supervise a team of 6+ people directing workflow and hAre you a Manager User Support looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Manager User Support-Start: ASAP-Estimated length: 2 months-Location: Mississauga-Hybrid role- 3 days in officeAdvantagesYou will have an opportunity to work with a leading employer in the local market.Responsibilities• Supervise a team of 6+ people directing workflow and h
- Our client in Cassidy is seeking administrative support (graveyard shift) for a temporary opportunity! The successful candidate will have strong attention to detail and previous office clerical experience. We are looking for someone that is available between January 22 to February 2, and that has the ability to commit to full time graveyard shift availability.Opportunity: Temporary, Full-time Assignment Dates: asap, temporary to start with opportunity to bOur client in Cassidy is seeking administrative support (graveyard shift) for a temporary opportunity! The successful candidate will have strong attention to detail and previous office clerical experience. We are looking for someone that is available between January 22 to February 2, and that has the ability to commit to full time graveyard shift availability.Opportunity: Temporary, Full-time Assignment Dates: asap, temporary to start with opportunity to b
- Reporting to the Manager, Engineering the incumbent provides a wide range of engineering support services that will ensure technical soundness, reliability, safety and cost effectiveness of the utility and its Electrical Distribution Power System. The Incumbent will be responsible for all aspects of the development and management of maintenance plans for distribution and substation assets within Toronto Hydro’s system. This includes (but not limited to) esReporting to the Manager, Engineering the incumbent provides a wide range of engineering support services that will ensure technical soundness, reliability, safety and cost effectiveness of the utility and its Electrical Distribution Power System. The Incumbent will be responsible for all aspects of the development and management of maintenance plans for distribution and substation assets within Toronto Hydro’s system. This includes (but not limited to) es
- Our client in the insurance industry is seeking a Commercial Lines Service Support Assistant to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $23.18 per hour, and work supporting Markham, ON office.In this role, you will support and provide assistance to the underwriters and Underwriting Assistants. As part of a highly engaged underwriting services team, yoOur client in the insurance industry is seeking a Commercial Lines Service Support Assistant to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $23.18 per hour, and work supporting Markham, ON office.In this role, you will support and provide assistance to the underwriters and Underwriting Assistants. As part of a highly engaged underwriting services team, yo
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.