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all about customer service representative jobs in sherbrooke.
To work as a customer service representative you need to be good with people and a strong communicator. What you do will depend on your level of seniority and the type of company you work for. Jobs can range from entry-level to senior management. Your main objective is to help customers. You can do this by providing information, answering questions, assisting with purchases, and fielding complaints. Experience as a customer service rep can prepare you for a career in service, sales, and many other related career paths.
what do customer service representative jobs entail?
Customer service representatives typically work in an office environment. Some roles may be customer facing or you could work remote or virtually. You will spend your day working on a computer using a CRM, database, and other software programs. Your hours can vary based on your employers hours of operations. You could start work at 7am and shifts can last until llpm at night. Weekend shifts are also common. Full-time and part-time positions are common.
what are future career paths for customer service representatives in sherbrooke?
Once you gain ample experience as a customer service rep, you have career options. You can take on a more senior or specialized role in service, move up to customer service manager, team lead or even move over to sales and marketing.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in sherbrooke?
The average yearly salary for a customer service representative working in Sherbrooke is about $43,000 per year. How much you make is dependent on your level of experience. Here is a breakdown of the salary scale for this role:
average customer service representative salaries in sherbrooke
Annual: $43,000
monthly: $3,583
weekly: $896
hourly: $22.40
lowest salary: $38,000 per year
average salary: $43,000 per year
highest salary: $47,000 per year
junior salary: $38,000-$41,000 per year
intermediate salary: $42,000-$44,000 per year
senior salary: $45,000-$47,000 per year
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what are customer service representatives responsible for?
Your main task as a customer service representative is to serve the customer. To do so, you will need to complete the following duties as part of your job:
- Receiving customer service calls
- Following up with customers
- Resolving customer complaints. Escalating issues as required
- Managing database records and updating customer files
- Data entry and research as required to troubleshoot customer problems
- Opening new customer accounts
- Upselling and recommending products and services
- Sending leads to the sales team
- Build relationships with customers through regular communication
- Informing customers about upcoming sales and promotions
where do customer service representatives typically work in sherbrooke?
Customer service is a necessary part of any company. There are a plethora of customer service rep jobs available across many different industries.
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what skills do customer service representatives need in sherbrooke?
Customer service professionals are great communicators. You need to enjoy working with people and have a desire to help them. Here are some of the top skills employers are seeking:
- Experience with call center dialers
- Experience with CRM systems
- Excellent verbal and written communications
- A good professional demeanour
- Strong time management and organization skills
- Active listening skills
- Good conflict resolution abilities
- Patience and negotiation skills
- You work well under pressure
what training and certifications do customer service representatives need in sherbrooke?
Entry-level customer service jobs require you to have a high school education. Previous customer service experience is preferred. Additional qualification requirements may be applicable for more senior positions.