- Looking for a new job that can help you enhance your customer service skills and learn new ones at the same time? Do you love interacting with different people and assisting them? We are currently seeking skilled and enthusiastic customer service representatives who can work from home and provide outstanding support to our members.As a Bilingual (English/French) Claims specialist, you will be responsible for answering inbound calls regarding various internLooking for a new job that can help you enhance your customer service skills and learn new ones at the same time? Do you love interacting with different people and assisting them? We are currently seeking skilled and enthusiastic customer service representatives who can work from home and provide outstanding support to our members.As a Bilingual (English/French) Claims specialist, you will be responsible for answering inbound calls regarding various intern
Customer service representative jobs in other cities in Quebec
all about customer service representative jobs in drummondville.
Customer service representatives play a vital role. As the first line of contact for customers, you set the tone for people’s interaction with your organization. Your main objective is to provide support – answer questions, assist with orders, and solve issues. You need to be an excellent communicator, have empathy and be dedicated to helping customers.
what do customer service representative jobs entail?
Customer service representatives spend most of their day working on the computer and phone system. You can engage with customers over the phone, via email, text, social media or chat. Work hours can vary based on your employers hours of operations. Some roles can be offered in a remote setting, allowing you to work from home full-time or occasionally.
what are future career paths for customer service representatives in drummondville?
Experience as a customer service rep will qualify you for more senior positions. It’s common for reps to get promoted to jobs such as customer service specialist, product expert, and team leader. Over time you can get promoted to service manager and customer experience manager.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in drummondville?
The average annual salary for a customer service representative working in the Drummondville area is about $38,000 per year. Those with more experience can expect a higher salary. Here is an overview of salaries for this role:
average customer service representative salaries in drummondville
annual: $38,200
monthly: $2,940
weekly: $735
hourly: $18.37
lowest salary: $33,200 per year
average salary: $38,200 per year
highest salary: $44,100 per year
junior salary: $33,200-$38,000 per year
intermediate salary: $35,200-$41,200 per year
senior salary: $38,100-$44,100 per year
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what are customer service representatives responsible for?
Your main responsibility as a customer service representative is to service the customer. To do this, you will be required to complete these tasks as required:
- Receiving customer inquiries
- Responding to emails and chatting with customers online
- Processing orders
- Resolving complaints
- Escalating customer issues to the appropriate people
- Product and service tutorials
- Entering customer information in a CRM
- Creating a positive customer experience
where do customer service representatives typically work in drummondville?
One of the great benefits of working in customer service is you have a lot of options. Companies in every industry need people to service their customers. Whether you prefer to work in retail, technology, insurance or anything else, there are customer service jobs.
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what skills do customer service representatives need in drummondville?
Customer service representatives need to have good people skills. You need to communicate well and have a vested interest in helping people. Here are the skills you will need:
- You are empathetic
- You are good under pressure
- Good computer skills (CRM, Microsoft Office)
- Excellent written and verbal communications
- You have an authentic desire to help others
what training and certifications do customer service representatives need in drummondville?
Employers prefer candidates with some college or a university degree. Customer service experience, particularly in the same industry, is preferred.