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all about customer service representative jobs in vaughan.
If you have great people skills and enjoy helping others, a career in customer service is worth considering. Most people in the service industry start as customer service representatives. You will put your communication skills to good use, helping customers with their questions and complaints. A desire to help others and the ability to work in stressful situations are important skills to have. Success as a rep will help you move up to more senior customer service roles.
what do customer service representative jobs entail?
Your workplace setting can vary based on the type of company you work for. You could work in a retail environment, office, call centre, or work from home. Shifts can range from days to evenings and weekends. You will be assigned specific duties by your team leader or manager.
what are future career paths for customer service representatives in vaughan?
Experienced customer service reps typically move up to roles such as customer service associate, specialist, team leader, service manager, or territory manager. This is a typical career progression for service professionals. Careers in other industries are also a possibility.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in vaughan?
If you work as a customer service rep in the Vaughan area, you can expect to make over $41, 000 per year in a full-time position. You can make closer to $50,000 with the right level of experience. Here is more information about the salary scale for this role:
average customer service representative salaries in vaughan
annual: $41,400
monthly: $3,450
weekly: $863
hourly: $21.56
lowest salary: $35,100 per year
average salary: $41,400 per year
highest salary: $48,200 per year
junior salary: $35,100-$41,300 per year
intermediate salary: $38,000-$44,800 per year
senior salary: $40,900-$48,200 per year
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what are customer service representatives responsible for?
All customer service jobs share a list of common responsibilities that are rooted in providing a good customer experience. Here are the main tasks that will comprise your role:
- Receiving or making customer service calls
- Resolving customer complaints as required
- Troubleshooting customer problems
- Staying up to date with products and services
- Processing customer purchases
- Signing customers up for rewards programs
- Escalating issues as necessary
where do customer service representatives typically work in vaughan?
Retailers, call centres, banks, insurance, finance, telecommunications, and service-based companies are usually the first option for people looking for customer service jobs. But, you can find jobs with almost any type of employer.
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what skills do customer service representatives need in vaughan?
As a customer service representative, having people skills and being a good communicator is essential. Here are some of the main skills and abilities employers expect you to possess:
- Excellent verbal and written communication skills
- Good computer knowledge (CRM, VoIP, social media)
- The ability to stay calm when managing customer complaints
- Strong interpersonal skills
- You are a good listener and have empathy
- Conflict resolution
- A desire to help people
what training and certifications do customer service representatives need in vaughan?
Customer service jobs require you to have a high school diploma. Previous experience is an asset. You will be provided with on-the-job training. A college degree in communications, sales, or marketing is recommended if you plan to move up to a management role in the future.