Customer service is a vital part of company operations. As a customer service representative it is your job to create valuable customer experiences. Whether a customer has a question, needs assistance, or has a complaint, you need to handle the situation according to company best practices. It is a job that requires you to be customer focused, have empathy, and be a great communicator.
Customer service representatives typically work at a call centre, office, or many are increasingly working remotely. You will work full-time or part-time hours. Shifts can be scheduled during days, evenings, and weekends. You will spend most of your time using a computer, phone system, and CRM software.
Customer service representatives typically have a similar career path. Once you gain enough experience in a junior role, you will move into a more senior position. Some of the job titles can include customer service specialist, customer service team leader, service manager or customer experience manager.
Customer service representatives working in the Oakville area can expect an average annual salary of close to $45,000. Your compensation is based on your level of experience. See the breakdown below:
annual: $44,900
monthly: $3,742
weekly: $935
hourly: $23.39
lowest salary: $36,100 per year
average salary: $44,900 per year
highest salary: $49,800 per year
junior salary: $36,100-$42,600 per year
intermediate salary: $39,200-$46,300 per year
senior salary: $42,200-49,800 per year
Your top responsibility is always the customer. You need to ensure you satisfy their needs and help them find a solution to any issues that arise. To do this, you will need to complete these tasks:
One of the great advantages of working in service is all companies need good customer service representatives to assist their customers. You can find a role in virtually any industry. Choose one that best matches your skills and abilities.
Customer service reps are great communicators. You understand your customers’ perspective and provide them with solutions to satisfy their needs. Here are the top skills you will need to accomplish this:
Your education and training requirements depend on the job level you are seeking. Entry level positions require a high school diploma. More advanced roles can require college or university. Previous customer service experience is an asset.