- Do you have a passion for customer service? Are you interpersonal and enjoy making connections? Do you enjoy problem solving? Do you live in Mississauga? Then we have the job for YOU!Randstad is looking for a Bilingual French Customer Service Representative to work for a well known automation company in the Mississauga area. This is a 12 month contract, full time position.Type: 12 Month Contract, Full-time Hours: 2 different shifts (8am - 5pm, 11am - 8pm).Do you have a passion for customer service? Are you interpersonal and enjoy making connections? Do you enjoy problem solving? Do you live in Mississauga? Then we have the job for YOU!Randstad is looking for a Bilingual French Customer Service Representative to work for a well known automation company in the Mississauga area. This is a 12 month contract, full time position.Type: 12 Month Contract, Full-time Hours: 2 different shifts (8am - 5pm, 11am - 8pm).
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all about customer service representative jobs in mississauga.
All companies need a strong customer service department. As a customer service representative, you are tasked with creating a good experience for all customers. You are the first point of contact and you need to set the tone. You will respond to customer inquiries in person, over the phone and online. You will answer questions, manage complaints, and follow all company service protocols. Ideal candidates have great communication and interpersonal skills.
what do customer service representative jobs entail?
Customer service reps typically work from the company office, call centre, or remotely. You will spend your days working on a computer using CRM and dialer software. Work hours can fluctuate based on your company operation hours. This means you may be required to work evenings and weekends.
what are future career paths for customer service representatives in mississauga?
Customer service representatives typically have a similar career path. Once you gain enough experience in a junior role, you will move into a more senior position. Some of the job titles can include customer service specialist, customer service team leader, service manager or customer experience manager.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in mississauga?
Customer service representatives working in the Mississauga area can expect to make from $34,000 to $50,000 per year. The average hourly rate is about $23 per hour. Learn more below:
average customer service representative salaries in mississauga
annual: $44,900
monthly: $3,742
weekly: $935
hourly: $23.39
lowest salary: $34,300 per year
average salary: $44,900 per year
highest salary: $49,900 per year
junior salary: $34,300-$42,100 per year
intermediate salary: $37,200-$45,700 per year
senior salary: $39,900-$49,900 per year
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what are customer service representatives responsible for?
Your top responsibility as a customer service rep is to help the customer as much as you can. To do so, you will need to complete some or all of the following tasks:
- Receiving incoming calls
- Respond to customer inquiries via email, social media and chat messages
- Manage customer complaints – escalate issues as required
- Follow the company process for providing a great customer experience
- Update customer records as required
where do customer service representatives typically work in mississauga?
Customer service reps can find work with many different companies. It largely depends on your area of interest and other skills you possess that can help you find a job with a company. For example, if you have retail experience, working in customer service in retail is a good path to pursue.
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what skills do customer service representatives need in mississauga?
Successful customer service representatives have a desire to help people. You are a good communicator and have a good understanding of technology. Top skills for this job include:
- Excellent communications (oral and written)
- Strong interpersonal skills (compassion and empathy)
- Experience using CRM systems
- Computer skills (Microsoft Word, Excel, social media)
- You work well in high stress situations
- Previous customer service experience and training is an asset
what training and certifications do customer service representatives need in mississauga?
Most customer service representative jobs will require you to have a high school diploma and relevant experience. Senior positions would require some college education. On the job training is provided by the employer.