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Customer service representatives help customers. You are the main point of contact for customers. Depending on your employer and the specifics of how the company operates, you could interact face-to-face, by phone, email, social media or web chat. You help customers with the purchase process, answer questions, deal with issues, and handle complaints. It is a role that requires you to have great communication and interpersonal skills. You will also be good at conflict resolution, have compassion, and be dedicated to helping people.
Customer service representatives commonly work in an office environment. But you may also work in a customer facing position, especially within the retail industry. You will spend your day working on a computer and phone assisting customers. Work hours can vary based on business operations. Weekend and evening shifts are common. Part-time and full-time roles are available.
Customer service reps have a lot of room to grow in their career. Most follow a common path and move on to roles such as customer service manager, customer service team lead, or specialize in a particular type of customer service based on a product, service, or business function.
Customer service representatives in London can expect to make about $40,000 per year, on average. This is over $20 per hour. Here is an outline of how much you can expect to make based on your level of experience:
annual: $39,400
monthly: $3,283
weekly: $821
hourly: $20.52
lowest salary: $33,400 per year
average salary: $39,400 per year
highest salary: $45,600 per year
junior salary: $33,400-$39,200 per year
intermediate salary: $36,100-$42,500 per year
senior salary: $38,800-45,600 per year
Customer service representatives hold an important responsibility. Your job is to ensure customer satisfaction. Here are some of the things you will do to serve customers:
Customer service is an essential part of any company. It is vital to have a strong service department to keep your customers happy. Therefore, there are endless opportunities to find work as a customer service representative in all industries.
Good customer service representatives have people skills. You are skilled at dealing with people and do so in a professional manner. Here are the top soft and hard skills you will need to be successful in this job:
Entry level customer service representative jobs typically require you to have a high school diploma. Previous experience in a customer service related position is an asset. Additional education may be required for more advanced or specific positions. Most employers provide extensive training.