A customer service representative’s main objective is to help customers achieve their goals. This could be to complete a purchase, get a question answered or to bring a complaint to the attention of the company. You will interact with customers in person, over the phone, and online via email, social media and chat. Successful customer service reps have strong communication skills and know how to manage people. You have empathy, compassion and interpersonal skills.
Customer service representatives work on a computer and phone system. You work in an office or call centre setting. Some roles may be remote positions. Your hours of work will vary based on hours of operations. This could mean some evening and weekend shifts. You will receive instruction from your team leader or service manager.
A customer service representative position helps to prepare you for a career in the service industry. Your experience working with customers on a daily basis will qualify you for more advanced roles such as service specialist, customer experience and service manager roles.
Customer service representatives in Vancouver make more than $21 per hour on average. This works out to over $41,000 annually. Here is a breakdown of compensation based on your level of experience:
annual: $41,300
monthly: $3,442
weekly: $860
hourly: $21.51
lowest salary: $34,800 per year
average salary: $41,300 per year
highest salary: $48,100 per year
junior salary: $34,800-$41,200 per year
intermediate salary: $37,900-$44,700 per year
senior salary: $40,800-$48,100 per year
Working as a customer service rep requires you to take on a lot of responsibility. Your main task is to care for the customers and create a memorable experience. Here are some of the tasks that are part of your job:
Customer service reps can find work in most industries across the Greater Vancouver Area. Work in retail, tech, and marketing are common in this region.
Most customer service representative jobs require the same core skills and abilities. You need to be a “people person”. Required skills include:
Entry level customer service jobs require you to have a high school diploma. Previous work experience is preferred. More senior positions required additional education and training. Requirements vary by employer.