- **** JOIN OUR TALENT POOL OF CUSTOMER SERVICE REPS AND SALES EXPERTS ****Do you have experience in Inside / Outside Sales or Customer Service? Are you willing to work in Downtown Vancouver and want to hear more about new employment opportunities? If the answer is YES! we want to hear from you!Please apply directly to this posting with a copy of your most recent resume to JOIN OUR TALENT POOL to hear more about administrative opportunities in Downtown Vanco**** JOIN OUR TALENT POOL OF CUSTOMER SERVICE REPS AND SALES EXPERTS ****Do you have experience in Inside / Outside Sales or Customer Service? Are you willing to work in Downtown Vancouver and want to hear more about new employment opportunities? If the answer is YES! we want to hear from you!Please apply directly to this posting with a copy of your most recent resume to JOIN OUR TALENT POOL to hear more about administrative opportunities in Downtown Vanco
all about customer service representative jobs in vancouver.
A customer service representative’s main objective is to help customers achieve their goals. This could be to complete a purchase, get a question answered or to bring a complaint to the attention of the company. You will interact with customers in person, over the phone, and online via email, social media and chat. Successful customer service reps have strong communication skills and know how to manage people. You have empathy, compassion and interpersonal skills.
what do customer service representative jobs entail?
Customer service representatives work on a computer and phone system. You work in an office or call centre setting. Some roles may be remote positions. Your hours of work will vary based on hours of operations. This could mean some evening and weekend shifts. You will receive instruction from your team leader or service manager.
what are future career paths for customer service representatives in vancouver?
A customer service representative position helps to prepare you for a career in the service industry. Your experience working with customers on a daily basis will qualify you for more advanced roles such as service specialist, customer experience and service manager roles.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in vancouver?
Customer service representatives in Vancouver make more than $21 per hour on average. This works out to over $41,000 annually. Here is a breakdown of compensation based on your level of experience:
average customer service representative salaries in vancouver
annual: $41,300
monthly: $3,442
weekly: $860
hourly: $21.51
lowest salary: $34,800 per year
average salary: $41,300 per year
highest salary: $48,100 per year
junior salary: $34,800-$41,200 per year
intermediate salary: $37,900-$44,700 per year
senior salary: $40,800-$48,100 per year
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what are customer service representatives responsible for?
Working as a customer service rep requires you to take on a lot of responsibility. Your main task is to care for the customers and create a memorable experience. Here are some of the tasks that are part of your job:
- Taking incoming calls and making outgoing calls to update customers
- Responding to emails, social media, chat messages, and other correspondence.
- Managing customer complaints and escalating issues as required
- Follow all company customer service protocols
- Providing a great customer experience
- Update customer records
- Building strong customer relationships
where do customer service representatives typically work in vancouver?
Customer service reps can find work in most industries across the Greater Vancouver Area. Work in retail, tech, and marketing are common in this region.
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what skills do customer service representatives need in vancouver?
Most customer service representative jobs require the same core skills and abilities. You need to be a “people person”. Required skills include:
- Excellent communication skills
- Strong interpersonal skills
- Experience using CRMs and social media
- You work well in high stress situations
- You have empathy
- Previous customer service experience and training is an asset
- Professionalism
- You are well organized
what training and certifications do customer service representatives need in vancouver?
Entry level customer service jobs require you to have a high school diploma. Previous work experience is preferred. More senior positions required additional education and training. Requirements vary by employer.