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all about customer service representative jobs in edmonton.
Your main function as a customer service representative is to help customers. You will take calls and receive messages online about a variety of inquiries. It is your job to help customers solve their issues in a timely and efficient manner. You’ll need to be a great communicator, have people skills and work well in high stress situations. Success in this role will prepare you for a career in the service industry.
what do customer service representative jobs entail?
Customer service representative jobs require you to work in an office or call centre. There are an increasing number of remote jobs. Hours of operation can be during the work day, evening, and weekends. Some roles may offer part-time hours.
what are future career paths for customer service representatives in edmonton?
Working as a customer service rep prepares you for more advanced jobs in the industry. It is common for reps to move into account management, service specialist, team leader, and customer experience and service manager roles.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in edmonton?
Depending on the specifics of your role, you could make between $35,000 and $50,000 per year as a customer service representative in the Edmonton area. Learn more about compensation levels below:
average customer service representative salaries in edmonton
annual: $42,400
monthly: $3,533
weekly: $833
hourly: $20.08
lowest salary: $35,900 per year
average salary: $42,400 per year
highest salary: $49,300 per year
junior salary: $35,900-$42,300 per year
intermediate salary: $38,900-$45,900 per year
senior salary: $41,900-$49,300 per year
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what are customer service representatives responsible for?
Your main focus is to ensure all customers have a good experience when dealing with your employer. Here is a list of potential responsibilities and daily tasks:
- Take incoming calls and manage customer emails, social media and chat messages
- Manage customer complaints
- You direct customers to the right internal source or person
- Follow all company customer service protocols
- Pre and post purchase service
- Answering questions
- Update customer records
where do customer service representatives typically work in edmonton?
Customer service representatives have a lot of flexibility in terms of where they can look for a job. Almost any company you can think of has a customer service department. So, you have a lot of options to consider. Choose a company or industry that matches your interests and skills.
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what skills do customer service representatives need in edmonton?
Working with people is a huge part of your job so you will need excellent people skills. You’ll need a combination of hard and soft skills, including the following:
- Very good verbal and written communication skills
- Strong interpersonal skills
- Experience using CRM systems
- Experience with data entry and social media
- You work well in high stress situations
- You have empathy and are understanding
- Previous customer service experience
- Professionalism
what training and certifications do customer service representatives need in edmonton?
Depending on the employer you may only need a high school diploma or you could require some college education. Regardless, previous customer service experience is an asset. You will be provided with on the job training to get accuestion to the companies systems and protocols.