2017 saw a tiny 0.7% decrease in the number of call centre jobs in Toronto, bringing the total to approximately 37,000. This is still a substantially higher number than other Canadian cities.
Call centre agents in Toronto are paid salaries comparable the average for agents across Canada, with room to earn more as you develop experience and seniority.
Entry level salary: $38.3k - $45.4k
Intermediate salary: $42.4k - $50.3k
Senior salary: $46.3k - $54.9k
Numerous industries in Toronto are hiring call centre agents, here are some of the top:
To succeed as a call centre agent in Toronto, these skills are most often looked for by employers:
Call centre agents have room to advanced their position in the workplace. They may become call centre supervisors or managers, overseeing their fellow agents and ensuring operations run in order, respectively. At a more senior level, they may also be tasked with training newly recruited agents.