In 2017, there were 4,900 call centre positions in Calgary, down 2.3% from 2016. This is in the wake of a generally negative economic period for Calgary, and downsizing has been felt across all industries.
Call centre agents in Calgary are paid wages slightly above the national average. Across entry, intermediate, and senior levels, Calgary call centre staff are paid more than their counterparts in major Canadian cities.
Entry level salary: $39.1k - $46.3k
Intermediate salary: $43.4k - $51.3k
Senior salary: $47.2 - $55.8k
The following industries are those with the most call centre jobs in Calgary:
These are the most in-demand skills for call centre agents in Calgary:
As a call centre agent, you will have room for upward mobility at your workplace. As you develop your skills, you may advance to a more senior managerial role at the call centre. You may oversee operations or train new agents.