We are seeking a highly skilled and motivated Process and Change Management Specialist to join our team. This role is pivotal in reviewing and assessing existing processes to reflect the impacts of the Visa Debit Modernization Project. The successful candidate will also be responsible for coordinating change management activities with frontline and back-office teams, supporting the creation of operations journeys, and assisting in the communication plan as part of the Visa Modernization Project.
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Our client, a top 5 bank, is looking for a Process and Change Management Specialist for a 8 month contract in Toronto. This is hybrid role - Monday in office and every 2nd Friday
Shifts: 9-5 Monday to Friday Some flexibility as long as the work get's done.
Advantages
●Well known and reputable financial company
●Earn a competitive rate within the industry
•Hybrid role
•Long term contract
•Potential for contract extension
Responsibilities
Key Responsibilities
· Review and Assess Back Office Processes:
o Evaluate existing processes to identify and document the impacts of the Visa Debit Modernization Project.
o Recommend and implement process improvements to enhance efficiency and effectiveness.
o Ensure compliance with regulatory requirements and internal policies.
· Change Management Coordination:
o Assess and coordinate all change management activities with frontline teams to ensure smooth transitions.
o Work with various stakeholders to develop and execute change management plans, including training and support materials.
o Monitor and report on the progress of change management initiatives.
· Operations Journey Support:
o Collaborate with cross-functional teams to support the creation of detailed operations journeys.
o Identify potential operational challenges and develop strategies to address them.
o Ensure alignment of operations journeys with overall project objectives.
· Communication Plan Assistance:
o Assist in the development and execution of a comprehensive communication plan for the Visa Modernization Project.
o Create and distribute communication materials to stakeholders, ensuring clear and consistent messaging.
o Gather feedback and adjust communication strategies as needed.
Qualifications
Must Have Requirement:
- 4+ years of experience in back-office operations, process improvement, and change management.
- Bachelor’s degree in business administration, Management, or a related field.
Nice to Have:
- Experience in the financial services industry, particularly with Visa debit products, is highly desirable.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in project management tools and methodologies.
- Strong organizational skills and attention to detail.
Summary
Interested in the Process and Change Management Specialist role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly skilled and motivated Process and Change Management Specialist to join our team. This role is pivotal in reviewing and assessing existing processes to reflect the impacts of the Visa Debit Modernization Project. The successful candidate will also be responsible for coordinating change management activities with frontline and back-office teams, supporting the creation of operations journeys, and assisting in the communication plan as part of the Visa Modernization Project.
Our client, a top 5 bank, is looking for a Process and Change Management Specialist for a 8 month contract in Toronto. This is hybrid role - Monday in office and every 2nd Friday
Shifts: 9-5 Monday to Friday Some flexibility as long as the work get's done.
Advantages
●Well known and reputable financial company
●Earn a competitive rate within the industry
•Hybrid role
•Long term contract
•Potential for contract extension
Responsibilities
Key Responsibilities
· Review and Assess Back Office Processes:
o Evaluate existing processes to identify and document the impacts of the Visa Debit Modernization Project.
...
o Recommend and implement process improvements to enhance efficiency and effectiveness.
o Ensure compliance with regulatory requirements and internal policies.
· Change Management Coordination:
o Assess and coordinate all change management activities with frontline teams to ensure smooth transitions.
o Work with various stakeholders to develop and execute change management plans, including training and support materials.
o Monitor and report on the progress of change management initiatives.
· Operations Journey Support:
o Collaborate with cross-functional teams to support the creation of detailed operations journeys.
o Identify potential operational challenges and develop strategies to address them.
o Ensure alignment of operations journeys with overall project objectives.
· Communication Plan Assistance:
o Assist in the development and execution of a comprehensive communication plan for the Visa Modernization Project.
o Create and distribute communication materials to stakeholders, ensuring clear and consistent messaging.
o Gather feedback and adjust communication strategies as needed.
Qualifications
Must Have Requirement:
- 4+ years of experience in back-office operations, process improvement, and change management.
- Bachelor’s degree in business administration, Management, or a related field.
Nice to Have:
- Experience in the financial services industry, particularly with Visa debit products, is highly desirable.
Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in project management tools and methodologies.
- Strong organizational skills and attention to detail.
Summary
Interested in the Process and Change Management Specialist role in Toronto? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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