Process Analyst - 53993

Duration: Oct 31st 2025
Global opportunities for professional growth and development



Advantages
Competitive Pay rate
Working within a leading FI organization
Opportunity to gain valuable experience in the banking sector



Responsibilities
1. User Support & SME Responsibilities
• Act as the champion and primary monitor of the user support channels.
• Respond to all incoming questions, providing expert guidance and solutions.
• Collaborate with internal teams to resolve complex issues when needed.

2. Issue Tracking & Resolution
• Maintain and update an issue tracker based on user inquiries.
• Identify trends and recurring pain points to proactively enhance system functionality and user experience.
• Provide monthly insights to the Manager, based on issue tracker data.

3. Training Material Development
• Develop Standard Operating Procedures (SOPs), quick reference guides, and short instructional videos to support users.
• Refine training content based on user feedback and ensuring all materials are clear, concise, and aligned with evolving system requirements.

4. Training Coordination & User Onboarding
• Assist in the onboarding of new teams and users as the scope of the reconciliation process expands.
• Support the planning and execution of training sessions, ensuring smooth delivery.

5. Process Improvements & Ad-Hoc Support
• Proactively suggest process improvements and enhancements to optimize system efficiency and user experience.
• Support ad-hoc assignments and initiatives as a key member of the team.


Qualifications
Key Qualifications & Skills:
• Excellent communication & customer service skills – ability to explain complex topics clearly and professionally.
• Quick learner with the ability to adapt to new systems and processes efficiently.
• Strong organizational & multitasking skills – ability to prioritize tasks and manage multiple responsibilities.
• Problem-solving mindset – proactive in identifying and addressing issues.
• Team player – collaborates effectively with cross-functional teams.
• Process improvement mindset – identifies opportunities to streamline and enhance workflows.

MUST HAVE:

1. MS Office (Word / PPT / Excel )
2. Presentation skills / training materials
3. Fi industry
4. Project management lifecycle




Summary
If you are interested in the Process Analyst position, Apply today at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.