Patient Support Program Lead or Supervisor - Future Opportunities

Are you an experienced PSP Program Caseworker, Patient Support Specialist, Reimbursement Specialist, Program Coordinator or related, with demonstrated leadership capabilities, and experience managing people and pharmaceutical PSP processes? Are you looking for exciting new employment opportunities at a Lead or Supervisor level, in any major centre in Canada - from the GTA and surrounding areas to Ottawa to Calgary or Edmonton to the Vancouver, Victoria and Lower Mainland areas of BC? If so, we want to hear from you!

Please apply directly to this posting with a copy of your most recent resume to JOIN OUR TALENT POOL to hear more about entry-level leadership roles in Patient Support Programs and related private healthcare career areas!

Advantages
Patient Support Program Lead or Supervisor - Future Opportunities - Canada

- Hear about new career opportunities that align with your Patient Support Program-related experience (permanent, direct-hire contract and temporary)
- Chat with specialized pharmacy/PSP recruiters who can connect you with top employers
- Get valuable market insights and tips on leveraging your skills in today’s hot healthcare job market
- Clients we work with typically offer very competitive total rewards packages, including but not limited to competitive salary, benefits, retirement programs, paid time off policies and more! The salary range shared in this posting is a general range within which many entry-level leadership roles tend to land, however, each position is unique and factors such as your salary expectations, experience, and the specific needs of our client may result in a compensation package that falls outside the range provided in this posting.
- Strong career growth potential as most client locations that require Lead or Supervisor-level talent are multi-site and offer considerable growth potential!

Responsibilities
Patient Support Program Lead or Supervisor - Future Opportunities - Canada

As a PSP Lead or Supervisor, you will be responsible for overseeing the daily operations and performance of staff within Pharmaceutical Patient Support Programs. This includes managing patient caseworkers, reimbursement specialists, and program coordinators across various healthcare settings. Your responsibilities will be role-dependent and adaptable based on program requirements and specific client needs, but typical responsibilities include:

1. Team Leadership and Staff Supervision
• Lead, mentor, and manage a team of patient support program staff, ensuring they provide excellent service and meet performance goals.
• Conduct training, performance reviews, and professional development to improve team effectiveness and engagement.

2. Program Operations and Workflow Management
• Coordinate daily operations and ensure the efficient and timely processing of patient cases and requests.
• Oversee case management processes, from patient intake to reimbursement support, ensuring smooth workflows and high-quality patient care.

3. Regulatory Compliance and Quality Assurance
• Ensure that all patient support activities comply with healthcare regulations, privacy laws, and internal policies.
• Implement quality control measures to monitor the accuracy, timeliness, and integrity of case handling and reporting.

4. Patient Interaction and Support Enhancement
• Support the delivery of personalized patient care by overseeing the provision of services such as medication access assistance, reimbursement guidance, and adherence support.
• Address escalated patient inquiries or concerns, ensuring timely resolution while maintaining high levels of patient satisfaction.

5. Collaboration and Stakeholder Management
• Collaborate with internal teams, including marketing, sales, and medical affairs, to ensure seamless program delivery and alignment with company objectives.
• Build and maintain relationships with external stakeholders such as healthcare providers, insurers, and pharmacies to facilitate program success.

6. Performance Monitoring and Reporting
• Monitor key performance indicators (KPIs) such as patient enrollment rates, reimbursement success rates, and service satisfaction levels.
• Prepare and present regular performance reports to management, identifying successes and areas for improvement.

7. Operational Problem-Solving and Issue Resolution
• Actively resolve operational issues that may arise in patient support processes, ensuring minimal disruption to program services.
• Develop and implement strategies for continuous improvement in patient support processes and case management procedures.

8. Training and Knowledge Development
• Ensure the team remains well-informed on the latest program changes, regulatory updates, and industry best practices through ongoing training and knowledge sharing.
• Serve as a subject matter expert, offering guidance on complex patient or reimbursement issues.

Other duties may also be involved, depending on the role and specific setting responsibilities.

Qualifications
Patient Support Program Lead or Supervisor - Future Opportunities - Canada

- 2+ years of experience in a caseworker, patient support specialist, health services assistant or related role in a Patient Support Program setting of any kind, ideally with direct experience overseeing/leading people or processes (or at minimum, supporting training of programs admin and service staff and other leadership-related duties to help highlight your skills and abilities)
- Many PSP lead and supervisor opportunities are hybrid or remote and utilize Microsoft Teams or other computer technology - computer proficiency in MS Office, including all applications is typically required
- Must be legally entitled to work full-time hours in Canada for any employer

Summary
Patient Support Program Lead or Supervisor - Future Opportunities - Canada

If you're interested in joining our Patient Support Program - Lead or Supervisor talent pool, to learn about exciting new opportunities in major centres across Canada, please apply online today! Thank you for your interest!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.