P1 - Service Desk / Deskside Support Specialist - Lvl 2

Advantages
· You will have an opportunity to work with a leading employer in the local market.
· Potential for contract extension and conversion.


Responsibilities
· Resolve end-user IT incidents, problems, requests and standard changes. Including password resets, software support, hardware support, network connectivity, etc.

· Provide one-on-one end-user support and problem resolution via telephone, e-mail, remote and onsite

· Hardware repair (laptops, desktops, printers, etc.)

· Work with vendors and third parties on behalf of the end user to ensure best customer experience

· Follow standardized escalation procedures to ensure timely resolution of complex problems

· Assist technical resources by troubleshooting software, hardware, and network issues

· Where necessary, assist network technicians in installing network equipment.

· Under the direction of a systems engineer or team leader; Participate in installs, moves, adds, and changes to network and systems access

· Accurately log work orders/ConnectWise tickets and resolutions; maintain vigilant maintenance of this process

· Compile, maintain, and file all repair records, reports, and other documents as required

· Always maintain a high degree of professionalism, courteousness, and friendliness


Qualifications
MUST HAVE:
· Deskside Support
· Network/IT apps support
· Windows / Apple devices
· Ticketing Systems - ServiceNow and/or ConnectWise
· Excellent Customer service and communication skills
· One or more of the following certifications: CompTIA A+, Network +, Server +

· High school diploma or equivalent, with a Technical college or university degree preferred, or an acceptable combination of education and relevant experience

· Minimum of 3-5+ years of industry experience

· Vendor certifications on various hardware an asset (eg HP, Lenovo, Dell)

· Ability to diagnose problems applying industry best practices, perform repairs on IT assets, and provide support for a wide range of applications

· Able to quickly analyze issues and determine best course of action using available resources

· Sound judgment to escalate issues to senior members within the organization

· Understanding of ITIL foundation process and knowledge of ticketing and rmm tools

· Excellent written, oral, and telephone communication skills

· Ability to work in a fast- paced environment and under pressure

· Excellent teamwork and customer service skills

· Service oriented, adaptable and resilient

· Excellent attention to detail, quality and control


Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity!

Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get started!


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.