Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry?
Do you have outstanding relationships and a creative streak?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
Location: Toronto,Ontario (Hybrid - 2 Days a week)
...
Salary: $24/hour
Duration: 6 Months
Global opportunities for professional growth and development.
Advantages
Hybrid setting.
Possibility of Conversion/Extension
Opportunity to work with one of top five banks in Canada.
Responsibilities
Onboarding contractors to the project (project details unknown but will be in AML space) – hiring SOWs. Note, prior AML knowledge is not needed for this role as it is more.
Day in the life: Working with TD (Level 10-11) managers to onboard new colleagues Working on assigned tasks and fulfilling through system access. Relationship building, working with people managers looking to hire (fulfilling requests) email communications and follow ups.
Monitoring requests end to end - providing information to the end user – providing next steps
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Qualifications
MUST HAVE:
1. Customer Experience Mindset
2. Strong Organizational Skills – operational work
3. Strong Communication Skills – communicate with various stakeholders including TD managers
4. Tech skills – MS Suites: SharePoint, Excel (Excel is used for organization – tracking tickets, extracting info)
5. Admin Background – bring office professionalism and comfort working in this environment – ideally 2-4 years
6. SLA knowledge/exp
NICE TO HAVE:
Previous Banking Exp – asset if in similar role
Customer service experience
Summary
if this role of Operations Officer II sounds like a good fit for you, please apply today at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry?
Do you have outstanding relationships and a creative streak?
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
Location: Toronto,Ontario (Hybrid - 2 Days a week)
Salary: $24/hour
Duration: 6 Months
Global opportunities for professional growth and development.
Advantages
Hybrid setting.
Possibility of Conversion/Extension
Opportunity to work with one of top five banks in Canada.
Responsibilities
Onboarding contractors to the project (project details unknown but will be in AML space) – hiring SOWs. Note, prior AML knowledge is not needed for this role as it is more.
Day in the life: Working with TD (Level 10-11) managers to onboard new colleagues Working on assigned tasks and fulfilling through system access. Relationship building, working with people managers looking to hire (fulfilling requests) email communications and follow ups.
Monitoring requests end to end - providing information to the end user – providing next steps
...
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Qualifications
MUST HAVE:
1. Customer Experience Mindset
2. Strong Organizational Skills – operational work
3. Strong Communication Skills – communicate with various stakeholders including TD managers
4. Tech skills – MS Suites: SharePoint, Excel (Excel is used for organization – tracking tickets, extracting info)
5. Admin Background – bring office professionalism and comfort working in this environment – ideally 2-4 years
6. SLA knowledge/exp
NICE TO HAVE:
Previous Banking Exp – asset if in similar role
Customer service experience
Summary
if this role of Operations Officer II sounds like a good fit for you, please apply today at www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
