Operations Officer - Saint John 53438

In this hybrid role, the Operations Officer will handle a variety of operational tasks, from processing transactions and troubleshooting issues to identifying areas for process improvement.


Advantages
- Flexibility to work from home with two in-office days per week.
- Potential for extension or conversion to a full-time role based on performance.
- Be part of a forward-thinking team that promotes innovation, collaboration, and continuous improvement.
- Enjoy competitive compensation and the opportunity to work in a well-established organization.

Responsibilities
Customer Focused Tasks:
- Execute transactions accurately and on time, adhering to established guidelines and SLAs.
- Address operational issues by connecting with the appropriate partners for resolution.
- Continuously look for opportunities to improve service delivery and process efficiency.
- Respond to partner requests promptly and professionally, ensuring high-quality service.

Operational & Shareholder Responsibilities:
- Prioritize and manage workload to meet SLAs for service and productivity.
- Stay updated on industry regulations and trends, ensuring compliance with policies and procedures.
- Handle confidential information with discretion and escalate issues when necessary.
- Contribute to process improvements and support the accurate and timely completion of business processes.
- Comply with enterprise frameworks and methodologies, such as Anti-Money Laundering and Business Continuity Management.

Employee/Team Development:
- Foster a positive team environment that promotes collaboration, service quality, and innovation.
- Contribute to team knowledge-sharing and actively engage in personal performance management activities.
- Act as a brand ambassador for the Shared Services department and the bank, both internally and externally.
- Manage a range of transactions and activities, including non-routine requests across multiple jurisdictions.
- Perform tasks that involve both manual and automated processes, with a low to moderate financial or risk impact.
- Collaborate with internal partners and external customers to ensure smooth operational processes.

Qualifications
Must-Have:
- Bilingual (French/English): Fluency in both French and English is required.
- Previous experience in an operational or administrative role is essential.
- Ability to interact with clients and internal stakeholders professionally.
- Strong skills in Excel, Word, and other Microsoft Office tools.

Nice-to-Have:
- No additional qualifications are required, but any experience with process improvement or operations analysis would be beneficial.

Summary
If you are passionate about operational excellence, have a strong work ethic, and meet the required qualifications, we invite you to apply for this exciting opportunity! Join us and contribute to the continuous growth and success of our operations team.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.