Operations Officer - Montréal 53729

Advantages
Competitive salary: $26 per hour.
Contract Duration: 12-month contract.
Part-time: 30 hours per week, 5 days/week (6 hours/day)
Rotational shifts between 8:00 AM and 8:00 PM
Onsite 100% during training, then hybrid model with 2 onsite days post-training

Responsibilities
Provide operational support and perform general to specialized transactions within Operations & Technology.
Ensure partner relationships are maintained effectively.
Meet service level agreements (SLAs) and customer experience indicators (CEI) targets.
Handle customer issues using the established partner problem resolution process, escalating when necessary.
Ensure all required processing and inquiries are fulfilled in a timely and accurate manner.


Qualifications
Bilingual in French and English.
Call center experience.
Proficiency in MS Office.
Strong attention to detail and accuracy.
Excellent customer service and relationship management skills.
Strong communication skills.
Ability to meet SLAs and perform data entry accurately.

Summary
If you are ready to take on this exciting challenge, apply now to join our team as an Operations Officer!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.