Are you a motivated professional with experience in SLAs and attention to detail? Do you have banking experience? If so, this role may be a good fit for you!
One of our clients in the financial industry is looking for an operations officer to solve request through different channels on a daily basis.
Pay rate 26
12 months contract
...
100% back office work
Hybrid, finish working at 4pm, great supportive and friendly team, opportunity to work with senior members on the team to learn and offer knowledge, once a month have snack days, office close walking distance to public transit, and clean office.
Advantages
Long term contract
Work for one of the top 5 banks in Canada
Possibility of extension / Conversion
Responsibilities
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Assembly Line Process – we receive government request through different channels (mail, email, OPC, faxes)
On a daily basis demands need to be categized, pulling information (account details and e-transfer details) and candidates must understanding what transactions means on these accounts.
Description:
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Qualifications
MUST HAVE:
1. Bilingual – French/English
2. Basic computer skills – Microsoft (word, PowerPoint, excel)
3. Ability to adhere to strict deadlines and handle high volumes of work - Understanding SLAs and due dates
4. Ability to adapt to changing policies and procedures
5. Ability to work independently, as well as part of a team
6. Excellent organizational and time management skills
7. Attention to detail
8. able to do repetitive tasks but also critical thinking skills
9. Previous Banking experience
(credit/debit transactional knowledge -need to know how to analyze transactions)
NICE TO HAVE:
1. Bookkeeping/accounting background (education and/or experience)
2. Financial background (education or experience)
Summary
If you are interested in the operations officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a motivated professional with experience in SLAs and attention to detail? Do you have banking experience? If so, this role may be a good fit for you!
One of our clients in the financial industry is looking for an operations officer to solve request through different channels on a daily basis.
Pay rate 26
12 months contract
100% back office work
Hybrid, finish working at 4pm, great supportive and friendly team, opportunity to work with senior members on the team to learn and offer knowledge, once a month have snack days, office close walking distance to public transit, and clean office.
Advantages
Long term contract
Work for one of the top 5 banks in Canada
Possibility of extension / Conversion
Responsibilities
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Assembly Line Process – we receive government request through different channels (mail, email, OPC, faxes)
On a daily basis demands need to be categized, pulling information (account details and e-transfer details) and candidates must understanding what transactions means on these accounts.
Description:
...
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Qualifications
MUST HAVE:
1. Bilingual – French/English
2. Basic computer skills – Microsoft (word, PowerPoint, excel)
3. Ability to adhere to strict deadlines and handle high volumes of work - Understanding SLAs and due dates
4. Ability to adapt to changing policies and procedures
5. Ability to work independently, as well as part of a team
6. Excellent organizational and time management skills
7. Attention to detail
8. able to do repetitive tasks but also critical thinking skills
9. Previous Banking experience
(credit/debit transactional knowledge -need to know how to analyze transactions)
NICE TO HAVE:
1. Bookkeeping/accounting background (education and/or experience)
2. Financial background (education or experience)
Summary
If you are interested in the operations officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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