As an Operations Officer, you will play a critical role in delivering exceptional customer service while ensuring operational efficiency. Working in a hybrid setting, you’ll handle transaction processing, customer inquiries, and operational tasks with a focus on accuracy, compliance, and service excellence. Your role will contribute to customer loyalty, process improvements, and audit readiness, ensuring a high standard of banking operations.
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Advantages
Opportunity for growth with possible extensions and conversions to permanent roles.
Hybrid work model with flexibility to work from home twice a week.
Be part of a high-performing team, contributing to both customer satisfaction and operational success.
Responsibilities
Ensure customer inquiries and problems are resolved appropriately using internal and external processes.
Provide exceptional customer service in every interaction, contributing positively to customer satisfaction.
Act as a subject matter expert within the defined operational area.
Ensure all required processing and inquiries are completed to meet Service Level Agreements (SLAs).
Accurately complete assigned tasks in compliance with established standards.
Participate in daily touchpoints and support work distribution.
Contribute to the achievement of satisfactory audit results by following audit and process guidelines.
Identify and escalate areas of risk.
Suggest and participate in process improvements to enhance efficiency.
Adhere to bank policies, service center operating procedures, and the Code of Conduct.
Ensure the accuracy of all transactions by conducting due diligence.
Adapt to changes in processes and technology improvements within the business area.
Qualifications
Must-Have:
Experience in operations and data entry
Customer service experience
Experience working with SLAs (Service Level Agreements)
Nice to Have:
Experience in banking or financial institutions (FI)
Accounting background
Familiarity with Host, S3, C3 systems
Summary
If you’re detail-oriented, customer-focused, and thrive in a fast-paced operations environment, this is a fantastic opportunity to join a leading financial institution. You'll have the chance to improve processes, work with cutting-edge systems, and help shape the future of banking operations. Ready to take on this dynamic role? Apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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As an Operations Officer, you will play a critical role in delivering exceptional customer service while ensuring operational efficiency. Working in a hybrid setting, you’ll handle transaction processing, customer inquiries, and operational tasks with a focus on accuracy, compliance, and service excellence. Your role will contribute to customer loyalty, process improvements, and audit readiness, ensuring a high standard of banking operations.
Advantages
Opportunity for growth with possible extensions and conversions to permanent roles.
Hybrid work model with flexibility to work from home twice a week.
Be part of a high-performing team, contributing to both customer satisfaction and operational success.
Responsibilities
Ensure customer inquiries and problems are resolved appropriately using internal and external processes.
Provide exceptional customer service in every interaction, contributing positively to customer satisfaction.
Act as a subject matter expert within the defined operational area.
Ensure all required processing and inquiries are completed to meet Service Level Agreements (SLAs).
...
Accurately complete assigned tasks in compliance with established standards.
Participate in daily touchpoints and support work distribution.
Contribute to the achievement of satisfactory audit results by following audit and process guidelines.
Identify and escalate areas of risk.
Suggest and participate in process improvements to enhance efficiency.
Adhere to bank policies, service center operating procedures, and the Code of Conduct.
Ensure the accuracy of all transactions by conducting due diligence.
Adapt to changes in processes and technology improvements within the business area.
Qualifications
Must-Have:
Experience in operations and data entry
Customer service experience
Experience working with SLAs (Service Level Agreements)
Nice to Have:
Experience in banking or financial institutions (FI)
Accounting background
Familiarity with Host, S3, C3 systems
Summary
If you’re detail-oriented, customer-focused, and thrive in a fast-paced operations environment, this is a fantastic opportunity to join a leading financial institution. You'll have the chance to improve processes, work with cutting-edge systems, and help shape the future of banking operations. Ready to take on this dynamic role? Apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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