Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
...
Position: Operations Officer
Shift: Rotational schedule – 2-week rotation – 7am-3pm and 11am-7pm shifts (EST)
Salary: $23/hour
Location: Hybrid, onsite twice per week (Tuesday is anchor day)
Advantages
Chance of long term opportunity in the banking sector
Competitive pay rate
Possibility of extension/ conversion
Responsibilities
CUSTOMER: Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs). Refer or escalate processing or operational issues as needed. Identify opportunities to improve service delivery. Support partners with incoming transactions, validating information as needed. Interact with partners by responding to requests in an effective and timely manner. SHAREHOLDER: Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements. Understand internal and industry regulations and trends. Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate. Support the timely and accurate completion of business processes. Actively review internal processes/activities and provide ideas for process improvement. Investigate and escalate non-standard or high-risk activities as appropriate. Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
Qualifications
3+ years of Operations officer experience. Advanced Excel experience. MS Office Suite experience. Analysis/Reporting experience. Data Entry experience. High School diploma. Salesforce experience, Banking experience, and Accounting background/experience are considered assets. No job hopping.
Summary
Apply now for this exciting opportunity to join our team as an operations Officer
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
Position: Operations Officer
Shift: Rotational schedule – 2-week rotation – 7am-3pm and 11am-7pm shifts (EST)
Salary: $23/hour
Location: Hybrid, onsite twice per week (Tuesday is anchor day)
Advantages
Chance of long term opportunity in the banking sector
Competitive pay rate
Possibility of extension/ conversion
Responsibilities
...
CUSTOMER: Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs). Refer or escalate processing or operational issues as needed. Identify opportunities to improve service delivery. Support partners with incoming transactions, validating information as needed. Interact with partners by responding to requests in an effective and timely manner. SHAREHOLDER: Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements. Understand internal and industry regulations and trends. Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate. Support the timely and accurate completion of business processes. Actively review internal processes/activities and provide ideas for process improvement. Investigate and escalate non-standard or high-risk activities as appropriate. Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
Qualifications
3+ years of Operations officer experience. Advanced Excel experience. MS Office Suite experience. Analysis/Reporting experience. Data Entry experience. High School diploma. Salesforce experience, Banking experience, and Accounting background/experience are considered assets. No job hopping.
Summary
Apply now for this exciting opportunity to join our team as an operations Officer
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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