Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. Daily tasks involve categorizing government requests received through various channels (mail, email, OPC, faxes), pulling account and e-transfer details, and understanding the implications of various account transactions. This role requires 100% back-office work.
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Position: Operations Officer
Shift: Monday-Friday, 8am-4pm
Location: Hybrid - onsite 2 or 3 days per week Montreal (free street parking available)
Advantages
Hybrid work model (onsite 2-3 days/week), finish working at 4pm, supportive and friendly team, opportunity to work with senior team members, monthly snack days, office is close to public transit.
Responsibilities
Execute transactions accurately and timely, adhering to established guidelines and SLAs. Refer or escalate issues as needed, collaborating with appropriate partners to maintain service quality. Identify opportunities for service improvement. Support partners with incoming transactions, validating information and performing adjustments within authority levels. Prioritize and manage workload to meet SLAs. Understand internal and industry regulations; adhere to operating policies and procedures. Maintain confidentiality; escalate issues appropriately. Support timely and accurate completion of business processes. Actively review internal processes and suggest improvements. Investigate and escalate non-standard or high-risk activities. Adhere to enterprise frameworks (e.g., Anti-Money Laundering, Business Continuity Management). Comply with Bank Code of Conduct.
Qualifications
Bilingual (French/English). Basic computer skills (Microsoft Word, PowerPoint, Excel). Ability to meet deadlines and handle high volumes of work; understanding of SLAs and due dates. Adaptability to changing policies and procedures. Ability to work independently and as part of a team. Excellent organizational and time management skills. Attention to detail. Ability to perform repetitive tasks and apply critical thinking skills. Previous banking experience (credit/debit transactional knowledge – ability to analyze transactions) is required. Bookkeeping/accounting or financial background is a plus.
Summary
This is a one-year contract position with the possibility of extension and conversion. Apply now for this excellent opportunity!
collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. Daily tasks involve categorizing government requests received through various channels (mail, email, OPC, faxes), pulling account and e-transfer details, and understanding the implications of various account transactions. This role requires 100% back-office work.
Position: Operations Officer
Shift: Monday-Friday, 8am-4pm
Location: Hybrid - onsite 2 or 3 days per week Montreal (free street parking available)
Advantages
Hybrid work model (onsite 2-3 days/week), finish working at 4pm, supportive and friendly team, opportunity to work with senior team members, monthly snack days, office is close to public transit.
Responsibilities
...
Execute transactions accurately and timely, adhering to established guidelines and SLAs. Refer or escalate issues as needed, collaborating with appropriate partners to maintain service quality. Identify opportunities for service improvement. Support partners with incoming transactions, validating information and performing adjustments within authority levels. Prioritize and manage workload to meet SLAs. Understand internal and industry regulations; adhere to operating policies and procedures. Maintain confidentiality; escalate issues appropriately. Support timely and accurate completion of business processes. Actively review internal processes and suggest improvements. Investigate and escalate non-standard or high-risk activities. Adhere to enterprise frameworks (e.g., Anti-Money Laundering, Business Continuity Management). Comply with Bank Code of Conduct.
Qualifications
Bilingual (French/English). Basic computer skills (Microsoft Word, PowerPoint, Excel). Ability to meet deadlines and handle high volumes of work; understanding of SLAs and due dates. Adaptability to changing policies and procedures. Ability to work independently and as part of a team. Excellent organizational and time management skills. Attention to detail. Ability to perform repetitive tasks and apply critical thinking skills. Previous banking experience (credit/debit transactional knowledge – ability to analyze transactions) is required. Bookkeeping/accounting or financial background is a plus.
Summary
This is a one-year contract position with the possibility of extension and conversion. Apply now for this excellent opportunity!
collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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