Are you a passionate professional with experience in Operations? If so, this role is for you!
This role Provides operational support, performs transactions and processing activities. Supports partner relationships, maintains operational effectiveness, meets business objectives and service level goals. Ensures customer problem resolution, contributes to customer experience, and adheres to bank policies and procedures. Identifies and escalates risks, participates in process improvements, and ensures accurate transactions.
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Position: CAN - Operations Officer
Shift: Monday to Friday, Core Business Hours; Wednesday and Thursday in office
Location: Mississauga
Advantages
Work for one of the top 5 banks in Canada
Possibility of extension - conversion
competitive pay rate
Responsibilities
provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure. Positively contribute to the overall customer experience and loyalty index in each interaction. Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required. Complete assigned tasks accurately & within established standards. Actively participate in daily touch points and work distribution. Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary. Be knowledgeable and comply with Bank Codes of Conduct. Identify, suggest, and actively participate in process improvements. Understand and apply bank/service center operating policies and procedures. Demonstrate flexibility by adapting to change within business area and unit. Adopt new process and technology improvements. Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
3+ years of operations experience. Proficiency in Microsoft Office Suite, including intermediate Excel skills. Strong priority management, data entry, and communication skills. Ability to meet SLAs, good with numbers, proactive. Post-secondary degree preferred. Banking and TD experience a plus. Experience with Excel V-lookup and pivot tables is beneficial. No job hoppers.
Summary
If you are a highly organized and detail-oriented individual with a strong work ethic and a proven track record in operations, we encourage you to apply. This role offers a chance to contribute to a dynamic team and further develop your skills within a banking environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a passionate professional with experience in Operations? If so, this role is for you!
This role Provides operational support, performs transactions and processing activities. Supports partner relationships, maintains operational effectiveness, meets business objectives and service level goals. Ensures customer problem resolution, contributes to customer experience, and adheres to bank policies and procedures. Identifies and escalates risks, participates in process improvements, and ensures accurate transactions.
Position: CAN - Operations Officer
Shift: Monday to Friday, Core Business Hours; Wednesday and Thursday in office
Location: Mississauga
Advantages
Work for one of the top 5 banks in Canada
Possibility of extension - conversion
competitive pay rate
Responsibilities
...
provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure. Positively contribute to the overall customer experience and loyalty index in each interaction. Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required. Complete assigned tasks accurately & within established standards. Actively participate in daily touch points and work distribution. Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary. Be knowledgeable and comply with Bank Codes of Conduct. Identify, suggest, and actively participate in process improvements. Understand and apply bank/service center operating policies and procedures. Demonstrate flexibility by adapting to change within business area and unit. Adopt new process and technology improvements. Ensure necessary due diligence is taken to support the accuracy of all transactions.
Qualifications
3+ years of operations experience. Proficiency in Microsoft Office Suite, including intermediate Excel skills. Strong priority management, data entry, and communication skills. Ability to meet SLAs, good with numbers, proactive. Post-secondary degree preferred. Banking and TD experience a plus. Experience with Excel V-lookup and pivot tables is beneficial. No job hoppers.
Summary
If you are a highly organized and detail-oriented individual with a strong work ethic and a proven track record in operations, we encourage you to apply. This role offers a chance to contribute to a dynamic team and further develop your skills within a banking environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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