Join our team as an Operations Officer and contribute to the smooth functioning of our dynamic organization. This role offers a diverse range of responsibilities, from processing transactions to supporting key initiatives. You will play a vital part in maintaining service quality and identifying process improvements within our Operations and Business Services function. We offer a supportive environment and opportunities for professional growth.
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Position: Operations Officer
Shift: 8 am to 5 pm, Monday to Friday
Salary: $21.31/Hr
Location: Markham, ON (Onsite)
Advantages
Opportunity to work at a major bank; opportunity to learn financial literacy and bank operations.
Responsibilities
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. CUSTOMER: Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interact with partners by responding to requests in an effective and timely manner SHAREHOLDER: Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Support the timely and accurate completion of business processes Actively review internal processes/activities and provide ideas for process improvement Investigate and escalate non-standard or high-risk activities as appropriate Adhere to enterprise frameworks and methodologies that relate to operations activities for own area
Qualifications
ech savvy; proficient with MS Office Suite; administrative experience; strong attention to detail; strong communication skills; organizational skills; Banking/finance background (preferred); Post-Secondary Education.
Summary
If you are a detail-oriented, team-oriented individual with administrative and strong computer skills, we encourage you to apply! While the hiring process may not be immediately expedited, we appreciate your prompt application.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join our team as an Operations Officer and contribute to the smooth functioning of our dynamic organization. This role offers a diverse range of responsibilities, from processing transactions to supporting key initiatives. You will play a vital part in maintaining service quality and identifying process improvements within our Operations and Business Services function. We offer a supportive environment and opportunities for professional growth.
Position: Operations Officer
Shift: 8 am to 5 pm, Monday to Friday
Salary: $21.31/Hr
Location: Markham, ON (Onsite)
Advantages
Opportunity to work at a major bank; opportunity to learn financial literacy and bank operations.
Responsibilities
...
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality. CUSTOMER: Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interact with partners by responding to requests in an effective and timely manner SHAREHOLDER: Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Support the timely and accurate completion of business processes Actively review internal processes/activities and provide ideas for process improvement Investigate and escalate non-standard or high-risk activities as appropriate Adhere to enterprise frameworks and methodologies that relate to operations activities for own area
Qualifications
ech savvy; proficient with MS Office Suite; administrative experience; strong attention to detail; strong communication skills; organizational skills; Banking/finance background (preferred); Post-Secondary Education.
Summary
If you are a detail-oriented, team-oriented individual with administrative and strong computer skills, we encourage you to apply! While the hiring process may not be immediately expedited, we appreciate your prompt application.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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