We are seeking a highly motivated and detail-oriented Operations Officer to join our team in Toronto. This is a 6-month contract position with the possibility of extension, offering a hybrid work model (2 days in the office, 3 days remote). The ideal candidate will possess strong communication skills, experience in a call center environment, and proficiency in Excel (including macros). This role involves significant phone interaction with internal stakeholders and other financial institutions, focusing on client transfers.
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Position: Operations Officer
Shift: Monday to Friday, 8:30 AM to 5:00 PM
Salary: $22
Location: Hybrid - Toronto, Ontario (2 days/week in office, 3 days remote)
Advantages
This position offers a full week of training, ongoing support, and the opportunity to work within a close-knit team of 15+ colleagues. The work environment fosters collaboration and participation in daily huddles.
Responsibilities
The primary responsibilities include making outbound calls to financial institutions to update internal systems and follow up on client transfers. This involves: 80% outbound calls to gather client transfer information from other financial institutions; 20% data entry, utilizing internal systems such as ISM, EIS, and ticketing software.
Qualifications
The ideal candidate possesses:
Operations experience
Excellent verbal and written communication skills
Professional interpersonal skills
Strong attention to detail
Multitasking skills
High technical aptitude
Strong Excel skills (including macros)
Call center experience (preferred)
Experience with ISM, EIS, and Ticketing software (preferred)
Banking experience (preferred)
Bilingualism (French and English) (preferred)
Summary
If you are a highly organized and communicative individual with experience in operations and a strong aptitude for technology, we encourage you to apply. This is an excellent opportunity to contribute to a dynamic team and make a significant impact on our client transfer processes.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a highly motivated and detail-oriented Operations Officer to join our team in Toronto. This is a 6-month contract position with the possibility of extension, offering a hybrid work model (2 days in the office, 3 days remote). The ideal candidate will possess strong communication skills, experience in a call center environment, and proficiency in Excel (including macros). This role involves significant phone interaction with internal stakeholders and other financial institutions, focusing on client transfers.
Position: Operations Officer
Shift: Monday to Friday, 8:30 AM to 5:00 PM
Salary: $22
Location: Hybrid - Toronto, Ontario (2 days/week in office, 3 days remote)
Advantages
This position offers a full week of training, ongoing support, and the opportunity to work within a close-knit team of 15+ colleagues. The work environment fosters collaboration and participation in daily huddles.
Responsibilities
The primary responsibilities include making outbound calls to financial institutions to update internal systems and follow up on client transfers. This involves: 80% outbound calls to gather client transfer information from other financial institutions; 20% data entry, utilizing internal systems such as ISM, EIS, and ticketing software.
...
Qualifications
The ideal candidate possesses:
Operations experience
Excellent verbal and written communication skills
Professional interpersonal skills
Strong attention to detail
Multitasking skills
High technical aptitude
Strong Excel skills (including macros)
Call center experience (preferred)
Experience with ISM, EIS, and Ticketing software (preferred)
Banking experience (preferred)
Bilingualism (French and English) (preferred)
Summary
If you are a highly organized and communicative individual with experience in operations and a strong aptitude for technology, we encourage you to apply. This is an excellent opportunity to contribute to a dynamic team and make a significant impact on our client transfer processes.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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