The Cash Management Department is responsible for all Client Cash movements for the bank Wealth business lines. This role requires someone who can provide excellent customer service, process transactions accurately and timely, and adhere to firm and industry regulations. The ideal candidate will be detail-oriented, possess strong problem-solving skills, and be able to identify opportunities for process improvement. This position involves a hybrid work schedule with two days per week onsite (Tuesday mandatory, one other day of the week optional).
...
Position: Operations Officer
Shift: 8:30 AM - 5:00 PM or 10:00 AM - 6:30 PM (must be able to work either shift)
Location: Toronto (Hybrid)
Advantages
Opportunity for a 1-year contract with potential for extension and conversion to permanent employment. Gain valuable experience at a recognized financial institution. Collaborative team environment focused on problem-solving and process improvement.
Responsibilities
• Provide excellent customer service to internal and external clients.
• Process transactions accurately and timely, adhering to SLAs and internal standards.
• Meet CiCEI goals and SLA requirements for phone calls.
• Adhere to firm and industry regulations and policies.
• Escalate issues as needed.
• Identify opportunities for service delivery and process improvements.
• Support process initiatives.
• Ensure accurate document completion and proper filing, maintaining client information privacy.
• Complete investigations accurately and timely, identifying process gaps.
• Contribute to a positive team environment.
• Participate in development activities.
• Adhere to HR policies and industry code of conduct.
• Collaborate with peers to improve processes and increase productivity.
Qualifications
• Working knowledge of Cash Management.
• Excellent written and verbal communication skills.
• Strong knowledge of Excel and Word (advanced Excel skills including formulas and pivot tables are highly desirable).
• Advanced computer and typing skills (minimum 60 WPM).
• Detail-oriented with the ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Team-oriented and able to build strong working relationships.
• University degree required.
• 2-4 years of customer service experience.
• High accuracy, attention to detail, quick learning, flexibility, and ability to handle various tasks are essential.
• Previous programming experience (VBA or other languages) and/or technical background is a plus.
• Previous banking experience is a plus.
Summary
If you are a detail-oriented and highly organized individual with a strong customer service background and advanced Excel skills, we encourage you to apply. This is an excellent opportunity to join a collaborative team and contribute to the success of a leading financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
The Cash Management Department is responsible for all Client Cash movements for the bank Wealth business lines. This role requires someone who can provide excellent customer service, process transactions accurately and timely, and adhere to firm and industry regulations. The ideal candidate will be detail-oriented, possess strong problem-solving skills, and be able to identify opportunities for process improvement. This position involves a hybrid work schedule with two days per week onsite (Tuesday mandatory, one other day of the week optional).
Position: Operations Officer
Shift: 8:30 AM - 5:00 PM or 10:00 AM - 6:30 PM (must be able to work either shift)
Location: Toronto (Hybrid)
Advantages
Opportunity for a 1-year contract with potential for extension and conversion to permanent employment. Gain valuable experience at a recognized financial institution. Collaborative team environment focused on problem-solving and process improvement.
Responsibilities
• Provide excellent customer service to internal and external clients.
• Process transactions accurately and timely, adhering to SLAs and internal standards.
• Meet CiCEI goals and SLA requirements for phone calls.
...
• Adhere to firm and industry regulations and policies.
• Escalate issues as needed.
• Identify opportunities for service delivery and process improvements.
• Support process initiatives.
• Ensure accurate document completion and proper filing, maintaining client information privacy.
• Complete investigations accurately and timely, identifying process gaps.
• Contribute to a positive team environment.
• Participate in development activities.
• Adhere to HR policies and industry code of conduct.
• Collaborate with peers to improve processes and increase productivity.
Qualifications
• Working knowledge of Cash Management.
• Excellent written and verbal communication skills.
• Strong knowledge of Excel and Word (advanced Excel skills including formulas and pivot tables are highly desirable).
• Advanced computer and typing skills (minimum 60 WPM).
• Detail-oriented with the ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Team-oriented and able to build strong working relationships.
• University degree required.
• 2-4 years of customer service experience.
• High accuracy, attention to detail, quick learning, flexibility, and ability to handle various tasks are essential.
• Previous programming experience (VBA or other languages) and/or technical background is a plus.
• Previous banking experience is a plus.
Summary
If you are a detail-oriented and highly organized individual with a strong customer service background and advanced Excel skills, we encourage you to apply. This is an excellent opportunity to join a collaborative team and contribute to the success of a leading financial institution.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
