This Operations Officer position offers a 6-month contract with the possibility of extension and conversion to a permanent role. You will be working in a collaborative team environment supporting the company managers by onboarding contractors, fulfilling requests, and managing various tasks within the AML space. Prior AML knowledge is not required. This role is primarily back-office focused (95%), with 5% dedicated to stakeholder calls. The position offers a long-term opportunity within a supportive team.
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Position: Operations Officer
Shift: 9 am to 5 pm, Monday to Friday. Hybrid - 2 days a week in the office.
Location: 66 Wellington Street West, 25th Floor, Toronto
Advantages
This role offers a long-term opportunity within a great team, with potential for extension and conversion to a permanent position. The department has a collaborative culture and good team morale.
Responsibilities
Daily responsibilities include onboarding contractors to projects (AML space), working with the company managers (Level 10-11) to onboard new colleagues, fulfilling requests through system access, relationship building, email communication and follow-ups, and monitoring requests end-to-end, providing information and next steps to end-users. The role requires attention to detail, multitasking abilities, and the capacity to work well under pressure. You will be responsible for providing a broad range of operational support, executing transactions accurately, and adhering to established guidelines and SLAs.
Qualifications
Ideal candidates possess a customer experience mindset, strong organizational and communication skills, proficiency in MS Office Suite (especially Excel and SharePoint), and an administrative background (2-4 years preferred). Experience with SLAs is essential. Previous banking experience and customer service experience are assets but not mandatory. A post-secondary education is preferred but not required. Attention to detail, ability to multi-task, and the ability to work well under pressure are crucial.
Summary
If you are a detail-oriented and organized individual with excellent communication skills and a proven ability to manage multiple tasks effectively, this is an excellent opportunity to join a supportive team. Apply now for immediate consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This Operations Officer position offers a 6-month contract with the possibility of extension and conversion to a permanent role. You will be working in a collaborative team environment supporting the company managers by onboarding contractors, fulfilling requests, and managing various tasks within the AML space. Prior AML knowledge is not required. This role is primarily back-office focused (95%), with 5% dedicated to stakeholder calls. The position offers a long-term opportunity within a supportive team.
Position: Operations Officer
Shift: 9 am to 5 pm, Monday to Friday. Hybrid - 2 days a week in the office.
Location: 66 Wellington Street West, 25th Floor, Toronto
Advantages
This role offers a long-term opportunity within a great team, with potential for extension and conversion to a permanent position. The department has a collaborative culture and good team morale.
Responsibilities
...
Daily responsibilities include onboarding contractors to projects (AML space), working with the company managers (Level 10-11) to onboard new colleagues, fulfilling requests through system access, relationship building, email communication and follow-ups, and monitoring requests end-to-end, providing information and next steps to end-users. The role requires attention to detail, multitasking abilities, and the capacity to work well under pressure. You will be responsible for providing a broad range of operational support, executing transactions accurately, and adhering to established guidelines and SLAs.
Qualifications
Ideal candidates possess a customer experience mindset, strong organizational and communication skills, proficiency in MS Office Suite (especially Excel and SharePoint), and an administrative background (2-4 years preferred). Experience with SLAs is essential. Previous banking experience and customer service experience are assets but not mandatory. A post-secondary education is preferred but not required. Attention to detail, ability to multi-task, and the ability to work well under pressure are crucial.
Summary
If you are a detail-oriented and organized individual with excellent communication skills and a proven ability to manage multiple tasks effectively, this is an excellent opportunity to join a supportive team. Apply now for immediate consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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