Operations Officer - 4515

Shift: Rotational schedule between 8am-10pm; specific shift hours assigned weekly.
Salary: $27/hour
Location: Hybrid - Onsite at least twice a week (Location to be specified).

Advantages
Opportunity to gain valuable knowledge and experience on a dynamic team.
Possibility of extension

Responsibilities
Liaise with internal and external partners to ensure a consistent and frictionless installation and support process for Merchants.
Identify, resolve, and/or escalate service delivery issues and/or complaints.
Perform Base 24 and TEM/TMS updates.
Update Service Tickets/logs.
Manage clerical data entry to support installation and service call activities.
Provide support to field technicians over the phone to resolve POS issues.

Qualifications
Bilingual – French & English
Data Entry experience
Call Support experience
Troubleshooting experience
MS Office Suite experience
High school diploma (minimum)
Banking experience (asset)
Technical support experience (asset)
Payments experience (asset)
Remedy (Ticketing system) experience (asset)

Summary
If you are a highly motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply. This is a temporary position until July 31st, 2025, with the possibility of extension and/or conversion. Apply now to join our team!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.