This role provides a broad range of operational support and performs general to specialized transactions and processing activities within Operations & Technology. The position supports partner relationships and maintains operational effectiveness to meet business objectives, Service Level Goals, and targets. The Operations Support Specialist reports to a Team Manager.
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Position: Operations Officer
Shift: 9-5 Monday to Friday
Salary: 25
Location: Mississauga Hybrid, onsite twice a week - Tuesday/Thursday rotation and every Wednesday
Advantages
Opportunity to work as part of a dynamic team within the banking sector.
12 months contract
Responsibilities
• Positively contribute to customer experience and loyalty.
• Ensure customer problems are handled appropriately, escalating when necessary.
• Create and recognize exceptional customer service.
• Ensure all processing and inquiries meet Service Level Goals.
• Complete assigned tasks accurately and within established standards.
• Actively participate in daily touchpoints and work distribution.
• Contribute to satisfactory audits by following audit and process guidelines.
• Identify areas of risk and escalate as necessary.
Qualifications
MUST HAVE:
• Operations experience
• Attention to detail
• Excellent computer skills
• MS Office Suite experience
• Business-to-business communication experience
• Ability to handle multiple work items at once
NICE TO HAVE:
• TD experience
• Security library experience
• Bilingual – French/English
• Accounting experience
• Real estate experience
EDUCATION:
High school diploma
Summary
Randstad offers a challenging and rewarding career opportunity. If you are a highly motivated individual who meets the qualifications and possesses a strong work ethic, we encourage you to apply. Apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This role provides a broad range of operational support and performs general to specialized transactions and processing activities within Operations & Technology. The position supports partner relationships and maintains operational effectiveness to meet business objectives, Service Level Goals, and targets. The Operations Support Specialist reports to a Team Manager.
Position: Operations Officer
Shift: 9-5 Monday to Friday
Salary: 25
Location: Mississauga Hybrid, onsite twice a week - Tuesday/Thursday rotation and every Wednesday
Advantages
Opportunity to work as part of a dynamic team within the banking sector.
12 months contract
Responsibilities
• Positively contribute to customer experience and loyalty.
• Ensure customer problems are handled appropriately, escalating when necessary.
• Create and recognize exceptional customer service.
• Ensure all processing and inquiries meet Service Level Goals.
• Complete assigned tasks accurately and within established standards.
• Actively participate in daily touchpoints and work distribution.
• Contribute to satisfactory audits by following audit and process guidelines.
...
• Identify areas of risk and escalate as necessary.
Qualifications
MUST HAVE:
• Operations experience
• Attention to detail
• Excellent computer skills
• MS Office Suite experience
• Business-to-business communication experience
• Ability to handle multiple work items at once
NICE TO HAVE:
• TD experience
• Security library experience
• Bilingual – French/English
• Accounting experience
• Real estate experience
EDUCATION:
High school diploma
Summary
Randstad offers a challenging and rewarding career opportunity. If you are a highly motivated individual who meets the qualifications and possesses a strong work ethic, we encourage you to apply. Apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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