Operations Officer - 3532

Advantages
- Collaborative Team Culture: Join a team that is highly inclusive, supportive, and values continuous learning.
- Career Growth: Strong potential to transition into a permanent role and develop within the organization.
- Hybrid Work: Enjoy the flexibility of working from home and the office.
- Work-Life Balance: Standard working hours with the option for overtime.
- Compensation: Competitive salary with opportunities for bonus or incentives.


Responsibilities
- Execute more complex transactions accurately and in a timely manner, adhering to established guidelines and Service Level Agreements (SLAs).
- File Management: Manage and activate files within the system, ensuring all necessary steps have been taken for each deal.
- Payment Processing: Process payments efficiently and ensure all financial transactions are accurately recorded.
- Document Review: Ensure all incoming documents are thoroughly reviewed for accuracy, completeness, and compliance.
- Collaboration: Communicate with solicitors, branch partners, and internal teams to confirm details and resolve any operational issues as they arise.
- Problem Resolution: Identify and escalate operational or processing issues to the appropriate functions and ensure quick resolution.
- Service Improvement: Identify opportunities to improve service delivery and operational processes, making proactive suggestions for enhancements.
- Risk Management: Support compliance with industry regulations and internal policies, contributing to the mitigation of operational risk.


Qualifications
Must-Have:
- A college diploma or undergraduate degree is preferred, but relevant experience (1-3 years) is also considered.
- Strong attention to detail and accuracy in data entry and document management
- Proficiency in MS Office (Excel, Word, Outlook, etc.)
- Excellent communication and interpersonal skills, with an emphasis on building positive relationships
- Ability to work independently and proactively manage tasks
- Strong customer service and relationship management skills
- Ability to meet strict SLAs while maintaining a high level of productivity
- A self-starter with a strong work ethic and ability to multitask effectively

Nice-to-Have:
- Previous experience in banking, accounting, or financial services
- Experience in real estate or legal sectors
- Experience with process improvement or identifying operational efficiencies
- Any background in banking, accounting, or customer service operations is highly beneficial.
- Experience in real estate or legal environments would also be an advantage


Summary
You should be a self-starter who can manage multiple tasks independently while maintaining high standards of accuracy and customer service. Previous experience in banking, accounting, or legal fields is a plus, and you should be ready to take initiative in process improvements and driving operational excellence.

If you're looking for a role where you can make an impact, grow your skills, and work in a positive, supportive team environment, we want to hear from you. To apply, please submit your resume outlining your relevant experience and why you’re interested in this position.



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.