Operations Manager

If so, kindly apply directly to Randstad to be considered for the position. Do not miss out on this amazing job opportunity.

Advantages
Flexible Hybrid Work Schedule: Enjoy a balanced work-life dynamic with 3 days in the office and 2 days working from home.

Pathway to Career Advancement: Unlock your potential with clear growth opportunities in the mortgage and financial services industry.

Thorough Onboarding and Training: Receive comprehensive training to prepare you for success, along with ongoing support from seasoned professionals.

Collaborative and Supportive Culture: Join a friendly, dynamic team at a leading company in the mortgage sector, where collaboration is key.

Attractive Benefits Package: Benefit from a robust package designed for long-term contract employees, ensuring your well-being.

Future Opportunities: Demonstrate your performance and open the door to extension or permanent placement possibilities.

Responsibilities
Team Management: Oversee daily transaction processes, ensuring effective onboarding, training, and alignment of employees with customer-focused objectives.

Performance Monitoring: Analyze and act on metrics such as call volume, productivity, and customer feedback to enhance operational efficiency and service delivery.

Leadership Development: Provide direction and coaching to team members, fostering individual growth and performance management.

Employee Engagement: Cultivate a supportive environment where employees can thrive and contribute to the company’s success.

Process Improvement: Initiate and lead projects aimed at enhancing quality and operational effectiveness within the division.

Budget Management: Ensure adherence to expense budgets while driving continuous improvement for increased profitability.

Collaboration: Build and maintain strong relationships with internal business partners to support operational goals.

Qualifications
- 10+ years of industry experience and/or 5 years operations management experience
- Bachelor’s degree in business administration or related field an asset
- Must possess strong operational expertise, including hands-on experience with AI technologies, Call Miner, Active Ops, and other emerging tools for optimizing operations.
- Must have a comprehensive understanding of the mechanics of real estate transactions is essential.
- Must bring a track record of innovation and excellence in leveraging technology to enhance operational efficiency.

Bilingual – an asset but not required

Summary
If you are interested in the Operations Manager position, then we would love to hear from you!
Please apply directly to Randstad.ca or email your resume directly to katisha.gilbert@randstad.ca with the subject " Operations Manager"

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.