Learning Coordinator

This is a 10-month contract role with our client in the banking industry which does have potential for extension after the initial contract period. This is a hybrid opportunity that requires 2 days per week at our client's office in the financial district in Toronto.

Advantages
• Gain valuable experience within a dynamic L&D team, you'll work with experts within the field.
• You'll have the opportunity to expand your portfolio as you gain tenure in your role.

Responsibilities
• Portfolio Execution: Assist the L&D team in implementing learning solutions for line-of-business (LOB) initiatives.
• Evaluation & Measurement: Develop and execute plans to track and analyze program performance, including budgeting, audience analysis, attendance, readiness assessments, and business metrics using advanced Excel and business analysis skills.
• Content Development Support: Aid the design and development team in capturing and organizing system screenshots and assets, leveraging tools such as Articulate Rise and Storyline 360.
• Program Deployment: Manage key aspects of large-scale program delivery, including participant selection, vendor coordination, learner enrollment, and attendance tracking in collaboration with Practice Management teams and L&D leaders.
• Asset Organization: Establish consistent processes for storing and organizing project assets and disseminating communications to ensure alignment among stakeholders.
• Risk Management: Identify potential risks to project timelines or deliverables and escalate concerns to the Senior Learning Specialist as needed.
• Inbox Management: Oversee the Learning mailbox, responding to inquiries and coordinating follow-ups related to planning and learner support.
• Stakeholder Coordination: Organize and document meetings, track action items, and maintain effective communication with internal teams and external partners, including the Centre of Excellence (COE) and Practice Management.
• Intake Oversight: Manage and submit intake requests to engage COE teams and other partners, such as LMS teams, HR, and Vendor Management, in alignment with the project plan.
• LMS Management: Handle ad-hoc LMS requests, collaborate with LMS analysts and course owners to define specifications, and ensure smooth course launches.
• Budget Tracking: Monitor and report on program budgets, facilitating status meetings to track financial progress and ensure alignment with forecasts.
• Issue Resolution: Address daily escalations related to course exemptions, functionality issues, and other learner concerns, collaborating with stakeholders to resolve problems efficiently.

Qualifications
• Experience as a Learning Specialist, preferably in systems training.
• Proficiency in Microsoft Office Suite, particularly Excel, with foundational business analysis skills.
• Hands-on experience with Articulate Rise and Storyline 360.
• Strong administrative and organizational skills.
• Proven track record in Learning & Development, including managing and delivering training programs.

Summary
This role is ideal for a detail-oriented professional with strong technical skills, a passion for learning and development, and the ability to manage multiple priorities in a dynamic environment.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.