We are seeking a Lead Experience Designer to join our client's team and help shape innovative, customer-focused experiences for our client's Asset Management Journey, catering to Retail Investors, Financial Advisors, and Institutional Investors.
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As a Lead Experience Designer, you are well-versed in human-centered design and driven by the goal of delivering customer-centric solutions. With a sharp eye for detail, you are comfortable exploring and developing various conceptual design directions. You excel in navigating ambiguity and are passionate about understanding and advocating for user needs. Your ultimate goal is to craft meaningful, user-friendly, and visually appealing experiences that enhance people's lives.
In this role, you will work closely with an Experience Design Strategist and a Design Research Lead, collaborating on User Experience Design Discoveries. The team's mission is to identify unmet customer needs, participate in ideation workshops, conceptualize and prototype new experiences, and assess the value of your designs through user feedback and testing.
This is a 6-month contract opportunity which requires the candidate to work onsite at our client's office 2 days per week in the financial district in Toronto.
Advantages
• This provides a great opportunity to help mentor more junior designers, and help them build in their career.
• Work from the comfort of your home office 3 days per week.
• Help conceptualize and prototype new experiences for our clients customers and employees.
Responsibilities
• Collaborate with Business Executives and Journey Product Group Owners to understand the Asset Management landscape, the client's strategy, OKRs, and key initiatives.
• Develop high-quality UX design deliverables, including user personas, competitive assessments, journey maps, design principles, sketches, storyboards, conceptual designs, prototypes, and experience strategy presentations.
• Work collaboratively and openly with experience strategy and design research teams, contributing to ideation, conceptual design, and storytelling.
• Conduct exploratory and observational research to uncover unspoken customer needs, and evaluate design concepts to ensure they meet user requirements.
• Build strong partnerships with business, product, and technology teams to deliver industry-leading experiences.
• Facilitate cross-disciplinary collaboration by sharing knowledge and expertise.
• Ensure a holistic, integrated approach across the enterprise, where appropriate.
• Clearly communicate design concepts and rationales to a variety of stakeholders.
• Plan, facilitate, and participate in workshops, capturing outputs to ensure alignment and informed decision-making.
Qualifications
• 4+ years of experience as a Lead Experience Designer.
• 8+ years of experience designing complex, transactional experiences for large enterprises or consumer-focused companies.
• Proven track record in product and service design with a focus on customer-centric, data-informed product development.
• Expertise across creative disciplines, including experience strategy, design research, interaction design, visual design, and copywriting.
• Strong communication and collaboration skills, with the ability to build relationships across cross-functional teams and stakeholders.
• Skilled in conflict resolution, negotiation, and influencing others to reach consensus.
• Experience handling confidential information with discretion.
• Proficiency in Agile methodologies.
• Hands-on experience with Figma.
Summary
If you are a forward-thinking design leader who thrives on making an impact, challenging conventional approaches, and putting the customer at the center of everything you do, we want to hear from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Lead Experience Designer to join our client's team and help shape innovative, customer-focused experiences for our client's Asset Management Journey, catering to Retail Investors, Financial Advisors, and Institutional Investors.
As a Lead Experience Designer, you are well-versed in human-centered design and driven by the goal of delivering customer-centric solutions. With a sharp eye for detail, you are comfortable exploring and developing various conceptual design directions. You excel in navigating ambiguity and are passionate about understanding and advocating for user needs. Your ultimate goal is to craft meaningful, user-friendly, and visually appealing experiences that enhance people's lives.
In this role, you will work closely with an Experience Design Strategist and a Design Research Lead, collaborating on User Experience Design Discoveries. The team's mission is to identify unmet customer needs, participate in ideation workshops, conceptualize and prototype new experiences, and assess the value of your designs through user feedback and testing.
This is a 6-month contract opportunity which requires the candidate to work onsite at our client's office 2 days per week in the financial district in Toronto.
...
Advantages
• This provides a great opportunity to help mentor more junior designers, and help them build in their career.
• Work from the comfort of your home office 3 days per week.
• Help conceptualize and prototype new experiences for our clients customers and employees.
Responsibilities
• Collaborate with Business Executives and Journey Product Group Owners to understand the Asset Management landscape, the client's strategy, OKRs, and key initiatives.
• Develop high-quality UX design deliverables, including user personas, competitive assessments, journey maps, design principles, sketches, storyboards, conceptual designs, prototypes, and experience strategy presentations.
• Work collaboratively and openly with experience strategy and design research teams, contributing to ideation, conceptual design, and storytelling.
• Conduct exploratory and observational research to uncover unspoken customer needs, and evaluate design concepts to ensure they meet user requirements.
• Build strong partnerships with business, product, and technology teams to deliver industry-leading experiences.
• Facilitate cross-disciplinary collaboration by sharing knowledge and expertise.
• Ensure a holistic, integrated approach across the enterprise, where appropriate.
• Clearly communicate design concepts and rationales to a variety of stakeholders.
• Plan, facilitate, and participate in workshops, capturing outputs to ensure alignment and informed decision-making.
Qualifications
• 4+ years of experience as a Lead Experience Designer.
• 8+ years of experience designing complex, transactional experiences for large enterprises or consumer-focused companies.
• Proven track record in product and service design with a focus on customer-centric, data-informed product development.
• Expertise across creative disciplines, including experience strategy, design research, interaction design, visual design, and copywriting.
• Strong communication and collaboration skills, with the ability to build relationships across cross-functional teams and stakeholders.
• Skilled in conflict resolution, negotiation, and influencing others to reach consensus.
• Experience handling confidential information with discretion.
• Proficiency in Agile methodologies.
• Hands-on experience with Figma.
Summary
If you are a forward-thinking design leader who thrives on making an impact, challenging conventional approaches, and putting the customer at the center of everything you do, we want to hear from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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