This leader in Industrial Product Manufacturing located in Ville Saint-Laurent is looking for a IT Technician - Support and Maintenance
Additional information:
Contract
Contract duration : 6 months
Start date : March 2024
Hours : (37.5h/week) 5 days in office
Technology equipment provided
........................
...
Advantages
TBD
...................................................................................
Responsibilities
Here are the responsibilities of this IT Technician - Maintenance and Support at this Industrial Product Manufacturing company located in Ville Saint-Laurent ;
Provide first-line IT support and assist with problem resolution.
Process and prioritize all incidents and service requests. Prioritize problems according to severity and priority.
Record all IT incidents and service requests in ServiceDesk.
Record and process support calls. If a First Call Response (FCR) cannot be provided, forward it to the appropriate person who will resolve it or provide details of expected delays.
Respond in a timely manner to service requests and incidents from company staff or customers.
Respect SLAs when resolving incidents or escalate if necessary.
Complete integration, departure and other IT workflows.
Install and remove IT equipment.
Maintain log of loaned equipment (loans).
Organize equipment repairs: laptops, computers and monitor condition (equipment under warranty).
Obtain quotations for computer hardware, software and miscellaneous equipment for user needs while being consistent with computer equipment standards, and purchase if necessary.
Order replacement components for broken equipment or upgrades (mice, keyboards, hard disks, memory).
Imaging computers, preparing cell phones.
Maintain an up-to-date inventory of software and hardware (PCs, laptops, printers) within the organization. Assist Infrastructure and Applications teams if requested and free of charge.
Document and maintain technical specifications for work instructions, standard operating procedures, etc.
Provide technical support beyond normal office hours on a rotational basis as required.
Respond to urgent incidents by cell phone and be available for on-site assistance when called.
Qualifications
Here are the qualifications required for the position of IT Technician - Maintenance and Support at a this Industrial Product Manufacturing company located in Ville Saint-Laurent;
DEC in computer science or related field preferred, or equivalent work experience.
3 to 5 years experience.
Any MICROSOFT, CISCO, CompTIA A+ or similar certification will be an asset.
ITIL certification or good knowledge of ITIL processes is an asset.
Good knowledge of PCs, mobile devices, IoT and network standards, including hardware.
Good knowledge of MS Windows, MS Office and other office applications.
Good knowledge of Enterprise AV solutions.
Good knowledge of endpoint patching solutions.
ITSM solutions.
Good knowledge of IP telephones (Cisco or softphones).
Good knowledge of printer management using print servers.
Good knowledge of O365 products (Teams, SharePoint, OneDrive).
Able to think outside the box for non-standard requests.
Excellent customer service and communication skills, both oral and written.
Team player.
Bilingual (English and French).
Summary
Alain Rudakenga
Account Manager
Randstad Digital
438.304.3592
alain.rudakenga@randstaddigital.com
Randstad Digital is committed to fostering a workforce that is representative of all populations in Canada. We are therefore committed to developing and implementing strategies to promote equity, diversity and inclusion in all areas of our business by reviewing our internal policies, practices and systems throughout the life cycle of our workforce, including recruitment, retention and advancement for all individuals. In addition to our strong commitment to human rights principles, we are committed to taking positive steps to influence change to ensure that all individuals can participate in the workplace without barriers, systemic or otherwise, especially for equity-seeking groups that are generally underrepresented in the Canadian workforce, including people who identify as women or non-binary/gender non-conforming, Aboriginal Peoples and communities, people with disabilities (visible and invisible), visible minorities, racialized people and LGBTQ2+ communities.
Randstad Digital is committed to creating and maintaining an inclusive and accessible workplace for all applicants and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all applicants identify their accommodation needs by emailing accessibilite@randstad.ca to ensure their ability to fully participate in the interview process.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This leader in Industrial Product Manufacturing located in Ville Saint-Laurent is looking for a IT Technician - Support and Maintenance
Additional information:
Contract
Contract duration : 6 months
Start date : March 2024
Hours : (37.5h/week) 5 days in office
Technology equipment provided
........................
Advantages
TBD
...................................................................................
Responsibilities
Here are the responsibilities of this IT Technician - Maintenance and Support at this Industrial Product Manufacturing company located in Ville Saint-Laurent ;
Provide first-line IT support and assist with problem resolution.
Process and prioritize all incidents and service requests. Prioritize problems according to severity and priority.
Record all IT incidents and service requests in ServiceDesk.
Record and process support calls. If a First Call Response (FCR) cannot be provided, forward it to the appropriate person who will resolve it or provide details of expected delays.
Respond in a timely manner to service requests and incidents from company staff or customers.
...
Respect SLAs when resolving incidents or escalate if necessary.
Complete integration, departure and other IT workflows.
Install and remove IT equipment.
Maintain log of loaned equipment (loans).
Organize equipment repairs: laptops, computers and monitor condition (equipment under warranty).
Obtain quotations for computer hardware, software and miscellaneous equipment for user needs while being consistent with computer equipment standards, and purchase if necessary.
Order replacement components for broken equipment or upgrades (mice, keyboards, hard disks, memory).
Imaging computers, preparing cell phones.
Maintain an up-to-date inventory of software and hardware (PCs, laptops, printers) within the organization. Assist Infrastructure and Applications teams if requested and free of charge.
Document and maintain technical specifications for work instructions, standard operating procedures, etc.
Provide technical support beyond normal office hours on a rotational basis as required.
Respond to urgent incidents by cell phone and be available for on-site assistance when called.
Qualifications
Here are the qualifications required for the position of IT Technician - Maintenance and Support at a this Industrial Product Manufacturing company located in Ville Saint-Laurent;
DEC in computer science or related field preferred, or equivalent work experience.
3 to 5 years experience.
Any MICROSOFT, CISCO, CompTIA A+ or similar certification will be an asset.
ITIL certification or good knowledge of ITIL processes is an asset.
Good knowledge of PCs, mobile devices, IoT and network standards, including hardware.
Good knowledge of MS Windows, MS Office and other office applications.
Good knowledge of Enterprise AV solutions.
Good knowledge of endpoint patching solutions.
ITSM solutions.
Good knowledge of IP telephones (Cisco or softphones).
Good knowledge of printer management using print servers.
Good knowledge of O365 products (Teams, SharePoint, OneDrive).
Able to think outside the box for non-standard requests.
Excellent customer service and communication skills, both oral and written.
Team player.
Bilingual (English and French).
Summary
Alain Rudakenga
Account Manager
Randstad Digital
438.304.3592
alain.rudakenga@randstaddigital.com
Randstad Digital is committed to fostering a workforce that is representative of all populations in Canada. We are therefore committed to developing and implementing strategies to promote equity, diversity and inclusion in all areas of our business by reviewing our internal policies, practices and systems throughout the life cycle of our workforce, including recruitment, retention and advancement for all individuals. In addition to our strong commitment to human rights principles, we are committed to taking positive steps to influence change to ensure that all individuals can participate in the workplace without barriers, systemic or otherwise, especially for equity-seeking groups that are generally underrepresented in the Canadian workforce, including people who identify as women or non-binary/gender non-conforming, Aboriginal Peoples and communities, people with disabilities (visible and invisible), visible minorities, racialized people and LGBTQ2+ communities.
Randstad Digital is committed to creating and maintaining an inclusive and accessible workplace for all applicants and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all applicants identify their accommodation needs by emailing accessibilite@randstad.ca to ensure their ability to fully participate in the interview process.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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