Are you an experienced Service Manager with a strong background of vendor management, IT services, and ITIL? Do you have previous experience in leading people, teams and proficiency in SharePoint?
We are looking for an IT Service Manager for an initial 6 month contract that can work remotely and be extended!
Advantages
...
- Competitive market rates
- Work remotely
- Contract with a strong potential for extension
Responsibilities
• Provide oversight over multiple vendors, ensuring vendors are meeting the requirements of Manitoba
• Understand the overall setup of IT Services and roles played by various Service Providers
• Understand the Supplier SOWs and ensure suppliers are delivering work as agreed in SOW
• Accountable for the management of Service Providers performance against the contracted and agreed service levels
• Analyze understand and continuously manage interdependencies within the Service Providers for smooth operation
• Handle Dispute Management & Escalation Management to ensure smooth operations
• Ensure performance reports are published, analyze the root cause of performance
shortfalls against committed SLA performance targets and tracked KPIs to initiate
improvements
• Provides subject matter expertise and leadership in service management
• Communicate and collaborate effectively and have the ability to work with diverse
stakeholders, colleagues, and management
Establish and maintain strong, productive and collaborative relationships with the Service Providers
Qualifications
• A minimum of 10 years experience in the IT industry
• Extensive experience with Managed Service Providers for End User Services
• Experience with Service Level compliance
• Knowledge and deep understanding of ITIL
• Experience with financial tracking and reconciliation
• Familiarity with ITSM tools, with a strong preference for ServiceNow
• Experience in People Management / Team Leader
• Ability to work in a dynamic, fast paced, environment
The following experience will be considered an asset to this role:
• Demonstrated proficiency with MS Office, including a working knowledge of SharePoint and
Teams as productivity tools
• Experience in database and web development, including Microsoft Access.
Summary
If you are an experienced IT Service Manager looking for your next project, apply today or reach out to your Randstad representative!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you an experienced Service Manager with a strong background of vendor management, IT services, and ITIL? Do you have previous experience in leading people, teams and proficiency in SharePoint?
We are looking for an IT Service Manager for an initial 6 month contract that can work remotely and be extended!
Advantages
- Competitive market rates
- Work remotely
- Contract with a strong potential for extension
Responsibilities
• Provide oversight over multiple vendors, ensuring vendors are meeting the requirements of Manitoba
• Understand the overall setup of IT Services and roles played by various Service Providers
• Understand the Supplier SOWs and ensure suppliers are delivering work as agreed in SOW
• Accountable for the management of Service Providers performance against the contracted and agreed service levels
• Analyze understand and continuously manage interdependencies within the Service Providers for smooth operation
• Handle Dispute Management & Escalation Management to ensure smooth operations
• Ensure performance reports are published, analyze the root cause of performance
...
shortfalls against committed SLA performance targets and tracked KPIs to initiate
improvements
• Provides subject matter expertise and leadership in service management
• Communicate and collaborate effectively and have the ability to work with diverse
stakeholders, colleagues, and management
Establish and maintain strong, productive and collaborative relationships with the Service Providers
Qualifications
• A minimum of 10 years experience in the IT industry
• Extensive experience with Managed Service Providers for End User Services
• Experience with Service Level compliance
• Knowledge and deep understanding of ITIL
• Experience with financial tracking and reconciliation
• Familiarity with ITSM tools, with a strong preference for ServiceNow
• Experience in People Management / Team Leader
• Ability to work in a dynamic, fast paced, environment
The following experience will be considered an asset to this role:
• Demonstrated proficiency with MS Office, including a working knowledge of SharePoint and
Teams as productivity tools
• Experience in database and web development, including Microsoft Access.
Summary
If you are an experienced IT Service Manager looking for your next project, apply today or reach out to your Randstad representative!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
