TD Bank is seeking a Security Specialist to join the Physical Security – Incident Reporting Centre (IRC), supporting the safety and security needs of the bank’s personnel, visitors, vendors, and assets. This role will focus on monitoring security incidents, triaging security threats, and managing incident escalation and documentation, ensuring alignment with established IRC policies and procedures. The successful candidate will be part of a dynamic, high-performance team and gain experience in a fast-paced, 24/7 security operations environment.
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Advantages
Exposure to a Leading Financial Institution: Work at TD Bank, gaining experience with a globally recognized financial organization.
Hands-On Security Operations: Gain practical experience in incident reporting, triaging security threats, and coordinating with law enforcement.
Shift Flexibility: Choose between day, afternoon, or night shifts with shift premiums.
Professional Growth: Continuous learning with exposure to new security technologies, systems, and risk management strategies.
Team Collaboration: Work in a diverse, supportive team environment with opportunities for knowledge sharing and networking.
Critical Skill Development: Build expertise in risk management, customer service, incident reporting, and crisis management.
Responsibilities
Monitor and identify threats, trends, and incidents that could negatively impact TD Bank’s personnel, facilities, and operations.
Record and document security-related incidents, triage incidents, and provide escalation reports for critical events.
Ensure all incident reports are detailed, thorough, and compliant with IRC policies and procedures.
Consult with internal stakeholders, including risk functions, to document and improve security processes and protocols.
Actively monitor and facilitate security-related incidents, including coordinating with security guards and law enforcement if necessary.
Liaise with emergency services, fire departments, and law enforcement during security incidents or emergencies.
Responsible for detailed report writing, ensuring comprehensive documentation of incidents, escalations, and resolutions.
Prepare and maintain incident summaries and triage reports for management review.
Participate in security technology projects, including video monitoring and system retrieval.
Monitor access control systems and respond to alarm, breach, or malfunction events.
Collaborate with a 25-person team across different shifts to ensure effective response to security incidents.
Contribute to knowledge-sharing initiatives within the team, supporting continuous improvement and process enhancements.
Support a positive, diverse, and inclusive work environment.
Provide excellent customer service to internal and external stakeholders, handling sensitive security information with professionalism and discretion.
Communicate complex security data clearly and effectively to management and other teams.
Qualifications
Experience: 2-4 years of relevant experience in a security-related role, such as a 911 call center, alarm monitoring station, or security operations center (SOC).
Prior experience in a customer service or dispatch/incident triage role is essential.
Experience with call center operations or similar fast-paced environments.
Strong documentation and investigative skills, with the ability to write clear, detailed incident reports.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong attention to detail and ability to work with large volumes of data.
Proven ability to interact effectively with customers and stakeholders, including handling sensitive or escalated situations.
Ability to work a variety of shifts in a 24-hour operation (Day, Afternoon, and Night shifts).
Flexibility to work different shifts as required by the team.
Additional Skills (Nice to Have)::
Experience with ServiceNow or similar service management platforms.
Bilingual proficiency in French and English.
Experience in the banking or financial services sector is a plus.
Summary
If you are interested in this position submit your application via email Sabitha Kumari at sabitha.kumari@randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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TD Bank is seeking a Security Specialist to join the Physical Security – Incident Reporting Centre (IRC), supporting the safety and security needs of the bank’s personnel, visitors, vendors, and assets. This role will focus on monitoring security incidents, triaging security threats, and managing incident escalation and documentation, ensuring alignment with established IRC policies and procedures. The successful candidate will be part of a dynamic, high-performance team and gain experience in a fast-paced, 24/7 security operations environment.
Advantages
Exposure to a Leading Financial Institution: Work at TD Bank, gaining experience with a globally recognized financial organization.
Hands-On Security Operations: Gain practical experience in incident reporting, triaging security threats, and coordinating with law enforcement.
Shift Flexibility: Choose between day, afternoon, or night shifts with shift premiums.
Professional Growth: Continuous learning with exposure to new security technologies, systems, and risk management strategies.
Team Collaboration: Work in a diverse, supportive team environment with opportunities for knowledge sharing and networking.
...
Critical Skill Development: Build expertise in risk management, customer service, incident reporting, and crisis management.
Responsibilities
Monitor and identify threats, trends, and incidents that could negatively impact TD Bank’s personnel, facilities, and operations.
Record and document security-related incidents, triage incidents, and provide escalation reports for critical events.
Ensure all incident reports are detailed, thorough, and compliant with IRC policies and procedures.
Consult with internal stakeholders, including risk functions, to document and improve security processes and protocols.
Actively monitor and facilitate security-related incidents, including coordinating with security guards and law enforcement if necessary.
Liaise with emergency services, fire departments, and law enforcement during security incidents or emergencies.
Responsible for detailed report writing, ensuring comprehensive documentation of incidents, escalations, and resolutions.
Prepare and maintain incident summaries and triage reports for management review.
Participate in security technology projects, including video monitoring and system retrieval.
Monitor access control systems and respond to alarm, breach, or malfunction events.
Collaborate with a 25-person team across different shifts to ensure effective response to security incidents.
Contribute to knowledge-sharing initiatives within the team, supporting continuous improvement and process enhancements.
Support a positive, diverse, and inclusive work environment.
Provide excellent customer service to internal and external stakeholders, handling sensitive security information with professionalism and discretion.
Communicate complex security data clearly and effectively to management and other teams.
Qualifications
Experience: 2-4 years of relevant experience in a security-related role, such as a 911 call center, alarm monitoring station, or security operations center (SOC).
Prior experience in a customer service or dispatch/incident triage role is essential.
Experience with call center operations or similar fast-paced environments.
Strong documentation and investigative skills, with the ability to write clear, detailed incident reports.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong attention to detail and ability to work with large volumes of data.
Proven ability to interact effectively with customers and stakeholders, including handling sensitive or escalated situations.
Ability to work a variety of shifts in a 24-hour operation (Day, Afternoon, and Night shifts).
Flexibility to work different shifts as required by the team.
Additional Skills (Nice to Have)::
Experience with ServiceNow or similar service management platforms.
Bilingual proficiency in French and English.
Experience in the banking or financial services sector is a plus.
Summary
If you are interested in this position submit your application via email Sabitha Kumari at sabitha.kumari@randstad.ca.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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