Are you ready to make a meaningful impact on the way Albertans connect with government services? We're looking for a skilled ServiceNow Developer to play a pivotal role in a Contact Center Program, which unites over 80 contact centers across various ministries, departments, and agencies. Reporting to the Contact Center Service Owner, you'll design, develop, and maintain innovative solutions utilizing ServiceNow and CX-One integration. If you thrive in agile environments, excel at creating sustainable, high-quality solutions, and bring expertise in ServiceNow development, we want to hear from you!
...
Advantages
• Contribute to a program that enhances service delivery for Albertans across 80+ contact centers.
• Work with ServiceNow and CX-One integrations to deliver innovative solutions.
• Utilize your expertise and expand your skills in a dynamic, agile environment.
• Take ownership of your work with opportunities to showcase your technical expertise.
• Gain valuable experience in a role that supports government services and operations.
Responsibilities
• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
• Provide ServiceNow functional and technical expertise.
• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.
• Execute internal testing (unit testing) and support UAT activities.
• Provide overall Technical Solution Quality Assurance (QA)
• Support warranty activities as required.
• Support transition to operations (hand off) to support teams.
• Provides and maintains technical documentation of design and changes.
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
• Participates in agile delivery meetings.
• Able to quickly understand application functionalities and process.
• Handle and fix production defects efficiently.
• Provide tracking and reporting of time and status on all work as required.
• Identify and coordinate release schedules
• Ensure planned releases remain on schedule and on track
Qualifications
Mandatory Qualifications:
• College or Bachelor degree in Computer Science or related field of study.
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
• 5 years of experience in designing, building, testing, deploying, and supporting applications in a controlled production environment.
• 5 years of experience in ServiceNow configuration, customization and development.
• 5 years of experience in ServiceNow CSM module.
• 5 years of experience with ServiceNow platform
• 5 years of experience with software development processes, and all associated best practices, methods, standards, tools, and policies.
• 5 years of experience writing and maintaining technical documentation.
Desired Qualifications:
• 3 years of experience developing and maintaining web services, JSON REST API and Message queuing services using .NET C# services
• 2 years of experience with Contact Centre Platform
• 3 years of experience within a Public Sector organization.
• 3 years of experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).
Summary
If you are a passionate ServiceNow Developer with a knack for innovative problem-solving and a desire to work in a dynamic, collaborative environment, we want to hear from you. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you ready to make a meaningful impact on the way Albertans connect with government services? We're looking for a skilled ServiceNow Developer to play a pivotal role in a Contact Center Program, which unites over 80 contact centers across various ministries, departments, and agencies. Reporting to the Contact Center Service Owner, you'll design, develop, and maintain innovative solutions utilizing ServiceNow and CX-One integration. If you thrive in agile environments, excel at creating sustainable, high-quality solutions, and bring expertise in ServiceNow development, we want to hear from you!
Advantages
• Contribute to a program that enhances service delivery for Albertans across 80+ contact centers.
• Work with ServiceNow and CX-One integrations to deliver innovative solutions.
• Utilize your expertise and expand your skills in a dynamic, agile environment.
• Take ownership of your work with opportunities to showcase your technical expertise.
• Gain valuable experience in a role that supports government services and operations.
Responsibilities
• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
...
• Provide ServiceNow functional and technical expertise.
• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.
• Execute internal testing (unit testing) and support UAT activities.
• Provide overall Technical Solution Quality Assurance (QA)
• Support warranty activities as required.
• Support transition to operations (hand off) to support teams.
• Provides and maintains technical documentation of design and changes.
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
• Participates in agile delivery meetings.
• Able to quickly understand application functionalities and process.
• Handle and fix production defects efficiently.
• Provide tracking and reporting of time and status on all work as required.
• Identify and coordinate release schedules
• Ensure planned releases remain on schedule and on track
Qualifications
Mandatory Qualifications:
• College or Bachelor degree in Computer Science or related field of study.
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
• 5 years of experience in designing, building, testing, deploying, and supporting applications in a controlled production environment.
• 5 years of experience in ServiceNow configuration, customization and development.
• 5 years of experience in ServiceNow CSM module.
• 5 years of experience with ServiceNow platform
• 5 years of experience with software development processes, and all associated best practices, methods, standards, tools, and policies.
• 5 years of experience writing and maintaining technical documentation.
Desired Qualifications:
• 3 years of experience developing and maintaining web services, JSON REST API and Message queuing services using .NET C# services
• 2 years of experience with Contact Centre Platform
• 3 years of experience within a Public Sector organization.
• 3 years of experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).
Summary
If you are a passionate ServiceNow Developer with a knack for innovative problem-solving and a desire to work in a dynamic, collaborative environment, we want to hear from you. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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