Implementations Lead

Our client is a rapidly growing Enterprise SaaS FinTech company focused on delivering embedded financial products and services to banks, enabling a seamless banking experience for their corporate clients. Since its founding in 2016, they have partnered with Tier 1 banks globally, including J.P. Morgan Chase, to revolutionize the way businesses interact with banking services. The company’s product is designed to scale quickly and offer seamless banking services through ERP systems, aiming to be the leader in ERP-banking. With continued rapid growth, they are looking for dynamic and passionate individuals to join their high-performance team.

About the Role:
As an Onboarding Consulting Lead, you will play a critical role in overseeing the Business User Onboarding team, ensuring a smooth and positive experience for clients. You will support the onboarding process, focusing on training and managing team members, as well as generating reports and insights to improve performance. This is an exciting opportunity for someone with strong organizational skills, leadership qualities, and the ability to thrive in a fast-paced, innovative environment.

Key Responsibilities:

Lead and support the Business User Onboarding Team, overseeing the entire client journey and experience.
Build and develop the team, participating in hiring, training, and identifying high-potential staff.
Generate detailed reports and KPIs to analyze team performance and identify areas for improvement.
Train team members to deliver high-quality customer service.
Contribute to the creation and implementation of onboarding tools, processes, and improvements.
Work closely with cross-functional teams (Engineering, Product, Sales) to align team efforts and enhance the overall client experience.
Help scale and design processes to streamline onboarding for business users.

Qualifications:

2+ years of experience managing an onboarding team in a SaaS environment.
Post-secondary education or equivalent experience.
Experience implementing SaaS or similar products for large enterprise clients.
Familiarity with accounting ERPs such as NetSuite, Business Central, Sage Intacct, QuickBooks, or Xero.
Ability to quickly learn new technologies and tools.
Strong verbal and written communication skills in English.
Well-developed interpersonal skills and the ability to collaborate across teams and all management levels.
Previous experience in financial services or FinTech is highly desirable.

Why Work With Our Client?

Experienced Team: Join a company with seasoned leadership and mentorship opportunities.
Start-Up Culture: Enjoy autonomy and leadership over projects in a fast-paced, hands-on environment.
Rich Culture: Work-life balance is encouraged, with company-wide events and various clubs to foster engagement.
Perks: Access to a prime downtown office, fitness amenities, weekly team lunches, and modern tech setups.
Compensation and Benefits:

Competitive annual salary range of $73,000-$86,000, based on market data.
Eligibility for a semi-annual bonus program.
Comprehensive benefits, including extended health and dental, paid time off, retirement savings plan, and more.
Additional perks like mentorship programs, leadership series, and career development support.
Diversity, Equity & Inclusion:
Our client is committed to fostering a diverse, equitable, and inclusive workplace. They actively engage in blind-hiring practices and ensure that their recruitment process is fair and objective. The company values diversity, with over 50% of their workforce representing underrepresented groups, and promotes gender balance across all levels of the organization.

Advantages
Why Work With Our Client?

Experienced Team: Join a company with seasoned leadership and mentorship opportunities.
Start-Up Culture: Enjoy autonomy and leadership over projects in a fast-paced, hands-on environment.
Rich Culture: Work-life balance is encouraged, with company-wide events and various clubs to foster engagement.
Perks: Access to a prime downtown office, fitness amenities, weekly team lunches, and modern tech setups.
Compensation and Benefits:

Responsibilities
Key Responsibilities:

Lead and support the Business User Onboarding Team, overseeing the entire client journey and experience.
Build and develop the team, participating in hiring, training, and identifying high-potential staff.
Generate detailed reports and KPIs to analyze team performance and identify areas for improvement.
Train team members to deliver high-quality customer service.
Contribute to the creation and implementation of onboarding tools, processes, and improvements.
Work closely with cross-functional teams (Engineering, Product, Sales) to align team efforts and enhance the overall client experience.
Help scale and design processes to streamline onboarding for business users.

Qualifications
Qualifications:

2+ years of experience managing an onboarding team in a SaaS environment.
Post-secondary education or equivalent experience.
Experience implementing SaaS or similar products for large enterprise clients.
Familiarity with accounting ERPs such as NetSuite, Business Central, Sage Intacct, QuickBooks, or Xero.
Ability to quickly learn new technologies and tools.
Strong verbal and written communication skills in English.
Well-developed interpersonal skills and the ability to collaborate across teams and all management levels.
Previous experience in financial services or FinTech is highly desirable.

Summary
Competitive annual salary range of $73,000-$86,000, based on market data.
Eligibility for a semi-annual bonus program.
Comprehensive benefits, including extended health and dental, paid time off, retirement savings plan, and more.
Additional perks like mentorship programs, leadership series, and career development support.
Diversity, Equity & Inclusion:
Our client is committed to fostering a diverse, equitable, and inclusive workplace. They actively engage in blind-hiring practices and ensure that their recruitment process is fair and objective. The company values diversity, with over 50% of their workforce representing underrepresented groups, and promotes gender balance across all levels of the organization.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.