We’re seeking a motivated and detail-oriented System Analyst to join our Edmonton client on an initial 9-month contract. In this role, you’ll be at the forefront of enhancing and supporting mission-critical customer interaction platforms, including Genesys Cloud. If you're passionate about optimizing telephony systems and delivering reliable, high-performance applications, this is an exciting opportunity to make a meaningful impact.
...
Advantages
• Work with leading-edge technologies like Genesys Cloud and Azure
• Join a collaborative team environment that values continuous improvement
• Contribute to high-impact, customer-facing projects
• Gain exposure to cloud speech, chatbots, and other emerging tech
• Opportunity to work on both operational support and strategic initiatives
Responsibilities
• Ensure system availability and responsiveness through effective incident management
• Configure and support Genesys Cloud CIC and related applications
• Collaborate with peers and stakeholders to gather business requirements and deliver solutions
• Monitor application performance and analyze trends for optimization
• Participate in testing, deployments, and transition to operations processes
• Provide expert advice and support for projects, enhancements, and troubleshooting
• Document technical designs, unit test plans, and contribute to the knowledge base
Qualifications
• 1-5 years of experience supporting mission-critical IS applications
• Genesys Cloud certification and strong telephony/telecom background
• Proficiency with SIP, APIs, and cloud integrations
• Strong analytical, problem-solving, and communication skills
• Post-secondary education in Computer Science, Engineering, or a related field
Summary
If you're looking for a role where you can apply your technical expertise, grow with emerging technologies, and make a difference in customer-facing systems, we’d love to hear from you. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We’re seeking a motivated and detail-oriented System Analyst to join our Edmonton client on an initial 9-month contract. In this role, you’ll be at the forefront of enhancing and supporting mission-critical customer interaction platforms, including Genesys Cloud. If you're passionate about optimizing telephony systems and delivering reliable, high-performance applications, this is an exciting opportunity to make a meaningful impact.
Advantages
• Work with leading-edge technologies like Genesys Cloud and Azure
• Join a collaborative team environment that values continuous improvement
• Contribute to high-impact, customer-facing projects
• Gain exposure to cloud speech, chatbots, and other emerging tech
• Opportunity to work on both operational support and strategic initiatives
Responsibilities
• Ensure system availability and responsiveness through effective incident management
• Configure and support Genesys Cloud CIC and related applications
• Collaborate with peers and stakeholders to gather business requirements and deliver solutions
• Monitor application performance and analyze trends for optimization
...
• Participate in testing, deployments, and transition to operations processes
• Provide expert advice and support for projects, enhancements, and troubleshooting
• Document technical designs, unit test plans, and contribute to the knowledge base
Qualifications
• 1-5 years of experience supporting mission-critical IS applications
• Genesys Cloud certification and strong telephony/telecom background
• Proficiency with SIP, APIs, and cloud integrations
• Strong analytical, problem-solving, and communication skills
• Post-secondary education in Computer Science, Engineering, or a related field
Summary
If you're looking for a role where you can apply your technical expertise, grow with emerging technologies, and make a difference in customer-facing systems, we’d love to hear from you. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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