Are you a tech-savvy professional with a passion for delivering top-notch IT support to senior executives? We are looking for an Executive Desktop Support Analyst to join our client in Toronto for a long-term 24-month contract. In this role, you’ll be the go-to IT expert for C-suite users, providing personalized and proactive support to ensure their technology needs are met seamlessly. From troubleshooting hardware and software issues to managing AV systems for important meetings, you'll play a vital role in enhancing the technology experience for our senior leaders. If you're a resourceful, detail-oriented individual with a knack for problem-solving, we’d love to hear from you!
...
Advantages
• Opportunity to work closely with C-suite executives and senior leaders, providing high-level support.
• Hands-on experience with cutting-edge AV systems and Microsoft 365 solutions.
• Collaborative environment with Executive Assistants to drive technology improvements.
• Access to ongoing professional development, including certifications in Microsoft and ITIL.
• Visibility and impact within the organization, enhancing technology experiences for top executives.
Responsibilities
• Serve as the single point of contact for all IT issues raised by users in the Toronto office.
• Serve as the liaison between the end users in the office and other IT support groups.
• Proactively test and perform health checks on Audio/Video (AV) systems in various conference and meeting rooms in the office.
• Provide AV support for ongoing meetings in various conference rooms.
• Schedule and coordinate visits to site by technicians from our third-party AV integrator.
• Create quick reference guides for troubleshooting common IT issues.
• Provide regular training/coaching to Executive Assistants (EA) on how to resolve common IT issues
• Attend EA weekly meetings to proactively plan for upcoming important events
• Work with EAs to improve the technology experience for senior leaders and end users.
• Provide live support and Produce Teams live events
• Troubleshoot laptop issues on the Windows operating systems and the entire suite of Microsoft Office 365.
• Provide remote support (outside business hours) to senior leaders.
• Maintain and manage IT hardware inventory and provision equipment to end users.
• Assist with any IMAC (Install, Move, Add, Change, and Disposal) activities in the Toronto office.
• Perform Windows password resets and provision RSA soft tokens to new and existing employees.
• Assist with small office projects as needed.
Qualifications
Mandatory Qualifications
• At least 2 years of experience supporting Microsoft 365 solutions.
• Experience provisioning RSA secure tokens
• Knowledge with AV support, including Teams, WebEx and Zoom.
• Experience with hardware support (Desktop, Laptop).
• Understanding working with Groups, Organization Units, and Credentials in Active Directory
• Experience providing mobility support (iPads, iPhone).
• Proficiency with the Windows 11 Operating System.
• Experience with Windows 11 Operating system imaging.
• Experience writing Quick Reference Guides, Knowledge Base articles and technical documentation.
• Experience installing manual patches on End User Workstations.
• Excellent verbal and written communication skills. The successful candidate must have the ability to explain technical concepts to a non-technical audience in ways that can easily be understood.
• A self-starter, with the ability to juggle several balls and prioritize work tasks
• Process-oriented individual with a creative mindset and ability to find innovative solutions to technical problems.
• Analytical mindset and structured approach to problem-solving.
• Appearances matter! The successful candidate will be expected to always dress professionally, show respect to others regardless of title and have a great work ethic.
• A resourceful individual who enjoys providing support to end users.
Preferred Qualifications
• Experience resolving incidents and fulfilling requests in ServiceNow
• Microsoft certification
• ITIL V4 Certification
• CompTIA A+ Certification or equivalence
• 2 years of experience providing Executive support.
Summary
If you’re ready to take on a dynamic role that offers hands-on experience with executive-level support, cutting-edge technology, and the chance to make a meaningful impact within a prestigious organization, then apply now via this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a tech-savvy professional with a passion for delivering top-notch IT support to senior executives? We are looking for an Executive Desktop Support Analyst to join our client in Toronto for a long-term 24-month contract. In this role, you’ll be the go-to IT expert for C-suite users, providing personalized and proactive support to ensure their technology needs are met seamlessly. From troubleshooting hardware and software issues to managing AV systems for important meetings, you'll play a vital role in enhancing the technology experience for our senior leaders. If you're a resourceful, detail-oriented individual with a knack for problem-solving, we’d love to hear from you!
Advantages
• Opportunity to work closely with C-suite executives and senior leaders, providing high-level support.
• Hands-on experience with cutting-edge AV systems and Microsoft 365 solutions.
• Collaborative environment with Executive Assistants to drive technology improvements.
• Access to ongoing professional development, including certifications in Microsoft and ITIL.
• Visibility and impact within the organization, enhancing technology experiences for top executives.
...
Responsibilities
• Serve as the single point of contact for all IT issues raised by users in the Toronto office.
• Serve as the liaison between the end users in the office and other IT support groups.
• Proactively test and perform health checks on Audio/Video (AV) systems in various conference and meeting rooms in the office.
• Provide AV support for ongoing meetings in various conference rooms.
• Schedule and coordinate visits to site by technicians from our third-party AV integrator.
• Create quick reference guides for troubleshooting common IT issues.
• Provide regular training/coaching to Executive Assistants (EA) on how to resolve common IT issues
• Attend EA weekly meetings to proactively plan for upcoming important events
• Work with EAs to improve the technology experience for senior leaders and end users.
• Provide live support and Produce Teams live events
• Troubleshoot laptop issues on the Windows operating systems and the entire suite of Microsoft Office 365.
• Provide remote support (outside business hours) to senior leaders.
• Maintain and manage IT hardware inventory and provision equipment to end users.
• Assist with any IMAC (Install, Move, Add, Change, and Disposal) activities in the Toronto office.
• Perform Windows password resets and provision RSA soft tokens to new and existing employees.
• Assist with small office projects as needed.
Qualifications
Mandatory Qualifications
• At least 2 years of experience supporting Microsoft 365 solutions.
• Experience provisioning RSA secure tokens
• Knowledge with AV support, including Teams, WebEx and Zoom.
• Experience with hardware support (Desktop, Laptop).
• Understanding working with Groups, Organization Units, and Credentials in Active Directory
• Experience providing mobility support (iPads, iPhone).
• Proficiency with the Windows 11 Operating System.
• Experience with Windows 11 Operating system imaging.
• Experience writing Quick Reference Guides, Knowledge Base articles and technical documentation.
• Experience installing manual patches on End User Workstations.
• Excellent verbal and written communication skills. The successful candidate must have the ability to explain technical concepts to a non-technical audience in ways that can easily be understood.
• A self-starter, with the ability to juggle several balls and prioritize work tasks
• Process-oriented individual with a creative mindset and ability to find innovative solutions to technical problems.
• Analytical mindset and structured approach to problem-solving.
• Appearances matter! The successful candidate will be expected to always dress professionally, show respect to others regardless of title and have a great work ethic.
• A resourceful individual who enjoys providing support to end users.
Preferred Qualifications
• Experience resolving incidents and fulfilling requests in ServiceNow
• Microsoft certification
• ITIL V4 Certification
• CompTIA A+ Certification or equivalence
• 2 years of experience providing Executive support.
Summary
If you’re ready to take on a dynamic role that offers hands-on experience with executive-level support, cutting-edge technology, and the chance to make a meaningful impact within a prestigious organization, then apply now via this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more