Dispatch Supervisor

Reporting to the Dispatch Manager, this position is responsible for managing a group of P&D drivers. The Dispatch Supervisor will be expected to plan and organize driver routes on a daily basis to service our customers. Will also follow up with any customer or driver concerns and provide a resolution.

Position: Dispatcher
Employment Type: Contract
Start date: ASAP
Salary: $25- $29 per hour
Location: Mississauga (onsite)
Hours: Afternoons/ Evening Shifts


Advantages
● Long term opportunity with potential for permanent
● Transit accessible location

Responsibilities
● Manage the day-to-day operations of a group of city drivers, as well as assist with Linehaul dispatch duties,
● Planning and forecasting of city routes based on pick-up and delivery volumes.,
● Ensure that service levels meet and or exceed the needs of our customers,
● Review issues with the drivers (safety concerns, customer complaints, service failures, etc.), holding drivers accountable for their performance.
● Scheduling P&D drivers based on daily volumes (cancel P&D bids and/or schedule agency drivers as required).
● Authorization and processing of payroll and driver overtime (Start times/No Lunch/Audit Daily Performance)
● Call outside agents and outsource work when business needs demand,
● Review operational efficiencies and effect change as necessary to maintain a high level of customer satisfaction and cost efficiencies (Stops per hour/Waiting Time/Overtime)
● Communicate professionally with internal and external customers to resolve service issues in a timely manner and provide customers with status updates,
● Schedule repairs and maintenance for equipment and monitor equipment sitting at the customer yards.
● Ensure the drivers follow Company Safety Policies and Procedures (HOS, MTO, TDG, CBA, CLC, Speeding and Idling etc.)
● KPIs include but are not limited to On-Time Delivery, Stops per Hour, Overtime and Waiting Time.
● Coordinating vehicle accidents and/or incidents involving company employees and equipment (Accident or incident report/ Police Report/ Rescue Plan/ WSIB witness statements, etc.)
● Other duties as reasonably assigned.

Qualifications
● Minimum three years supervisory experience in a transportation dispatch environment,
● Strong leadership and management skills,
● Strong analytical, organizational and problem-solving skills,
● Customer service oriented,
● Proven ability to multi-task and prioritize tasks,
● Professional verbal and written communication skills in English (bilingual in French is an asset),
● Computer literate with sound knowledge of Gmail and Excel,
● Ability to work flexible hours (afternoons, evenings and weekends) as necessary,
● High School Education or equivalent (Post-Secondary education in a related field is considered an asset),
● Knowledge of MTO, DG, DOT, and CLC Regulations
● Knowledge of Transportation Operating Systems (AS400, ELDs)

Summary
We thank you all interested candidates in advanced. However only successful candidates will be contacted!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.