Randstad is seeking a highly motivated and friendly Customer Service Representative to be a part of a team and help clients with their inquiries via phone and email, resolve issues, and ensure customers have a positive experience with the products and/or services.
...
You’ll be one of the faces in the customer service team, offering support and troubleshooting assistance for automation solutions. This role is ideal for someone with a solid foundation in customer service (around 2 years of experience) who’s eager to grow and develop in the exciting automation field.
If you're passionate about customer service, we have the job for you!
Advantages
-Permanent Opportunity
-Monday-Friday 8am-5pm
-Hybrid Office structure (3 days in office, 2 from home)
-Mississauga Location, easy to commute to
-Great Benefits + Bonus packages
-Paid Company wide shut down from Christmas Eve-Jan 2nd
-Opportunity for growth and advancement within the company.
-Collaborative and supportive team environment.
Responsibilities
-Provide prompt, courteous, and effective support to customers via phone, email, and live chat.
-Address customer inquiries regarding products, services, and orders in a clear and professional manner.
-Resolve customer complaints and issues with a solutions oriented approach, ensuring customer satisfaction.
-Collaborate with internal teams (sales, technical support, and operations) to provide timely and accurate information.
-Track customer interactions and ensure all communication is documented in the system.
-Assist customers with product setup, troubleshooting, and general inquiries.
-Process orders, returns, and exchanges accurately and efficiently.
-Help customers understand the features and benefits of our products and services to enhance their experience.
-Identify opportunities to improve customer service processes and share feedback with management.
Qualifications
-Minimum of 2 years of experience in customer service or a similar role.
-Strong verbal and written communication skills.
-Ability to handle difficult situations with patience and professionalism.
-French Bilingualism is not necessary but is an asset
-Excellent problem-solving skills and attention to detail.
-Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
-Positive attitude and team oriented approach.
Summary
If you are passionate about customer service and eager to contribute to an innovative and fast-paced industry, we would love to hear from you- apply now by applying to this ad!
Please note that we appreciate ALL submissions, but only those who are qualified for the position and have relevant experiences may be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Randstad is seeking a highly motivated and friendly Customer Service Representative to be a part of a team and help clients with their inquiries via phone and email, resolve issues, and ensure customers have a positive experience with the products and/or services.
You’ll be one of the faces in the customer service team, offering support and troubleshooting assistance for automation solutions. This role is ideal for someone with a solid foundation in customer service (around 2 years of experience) who’s eager to grow and develop in the exciting automation field.
If you're passionate about customer service, we have the job for you!
Advantages
-Permanent Opportunity
-Monday-Friday 8am-5pm
-Hybrid Office structure (3 days in office, 2 from home)
-Mississauga Location, easy to commute to
-Great Benefits + Bonus packages
-Paid Company wide shut down from Christmas Eve-Jan 2nd
-Opportunity for growth and advancement within the company.
-Collaborative and supportive team environment.
Responsibilities
-Provide prompt, courteous, and effective support to customers via phone, email, and live chat.
...
-Address customer inquiries regarding products, services, and orders in a clear and professional manner.
-Resolve customer complaints and issues with a solutions oriented approach, ensuring customer satisfaction.
-Collaborate with internal teams (sales, technical support, and operations) to provide timely and accurate information.
-Track customer interactions and ensure all communication is documented in the system.
-Assist customers with product setup, troubleshooting, and general inquiries.
-Process orders, returns, and exchanges accurately and efficiently.
-Help customers understand the features and benefits of our products and services to enhance their experience.
-Identify opportunities to improve customer service processes and share feedback with management.
Qualifications
-Minimum of 2 years of experience in customer service or a similar role.
-Strong verbal and written communication skills.
-Ability to handle difficult situations with patience and professionalism.
-French Bilingualism is not necessary but is an asset
-Excellent problem-solving skills and attention to detail.
-Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
-Positive attitude and team oriented approach.
Summary
If you are passionate about customer service and eager to contribute to an innovative and fast-paced industry, we would love to hear from you- apply now by applying to this ad!
Please note that we appreciate ALL submissions, but only those who are qualified for the position and have relevant experiences may be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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