Are you passionate about providing top-notch customer service ? If so, we have an exciting opportunity for you!
We are seeking a proactive and client-focused Customer Service Representative to join the longest-publishing LGBTQ2S+ media groups, whose primary aim is to inspire communities to pursue a future where everyone is free to celebrate who they are. In this role, you’ll help customers navigate products and services, manage accounts and resolve issues.
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Ideal candidates will bring 1–2 years of experience in a call center or customer support setting, strong communication and conflict resolution skills, and proficiency with Microsoft Office, Google Suite, and general tech troubleshooting. A collaborative spirit and the ability to work flexible shifts, including weekends, are key. Prior customer relationship management (CRM) system/tool usage and solid understanding of digital content are strong assets.
If you thrive in a dynamic, mission-driven environment and enjoy helping others, we’d love to hear from you!
Advantages
•Ability to work fully remotely
•A dynamic, mission-driven organization with a supportive team culture
•Exposure to a diverse and inclusive work environment
•A chance to make a real impact in customer satisfaction and brand engagement
•Competitive compensation
Responsibilities
•Provide customer support via a variety of mediums such as email and live chat
•Provide technical support on products and services offered
•Explain products and services offered
•Maintain positive and effective customer relationships
•Uphold customer privacy and confidentiality
•Manage and resolve customer complaints
•Manage customer profiles
•Content management
•Account management
•Upsell products and services
•Data Entry
•Adhoc administrative duties
•Other duties as assigned
Qualifications
•1-2 years customer service experience in a call center environment
•CRM work space preferred
•Working knowledge of Microsoft Office, with solid understanding of Excel and Word
•Working knowledge of Google products, such as Docs, Calendar, Mail, etc.
•Computer proficiency in Microsoft Windows (XP, 7, 8.x) and OS X.
•Multitasking capabilities
•Ability to work a variety of shifts, including weekends
•Ability to work in a team environment
•Conflict resolution and problem solving skills
•Strong written and verbal English skills
Summary
If you meet the above-listed criteria and are excited about this opportunity, we encourage you to create a Randstad account online (if you haven’t already) and apply directly through our website. We thank all applicants for their interest; however, only those with relevant experience and qualifications will be contacted for the next steps.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about providing top-notch customer service ? If so, we have an exciting opportunity for you!
We are seeking a proactive and client-focused Customer Service Representative to join the longest-publishing LGBTQ2S+ media groups, whose primary aim is to inspire communities to pursue a future where everyone is free to celebrate who they are. In this role, you’ll help customers navigate products and services, manage accounts and resolve issues.
Ideal candidates will bring 1–2 years of experience in a call center or customer support setting, strong communication and conflict resolution skills, and proficiency with Microsoft Office, Google Suite, and general tech troubleshooting. A collaborative spirit and the ability to work flexible shifts, including weekends, are key. Prior customer relationship management (CRM) system/tool usage and solid understanding of digital content are strong assets.
If you thrive in a dynamic, mission-driven environment and enjoy helping others, we’d love to hear from you!
Advantages
•Ability to work fully remotely
•A dynamic, mission-driven organization with a supportive team culture
...
•Exposure to a diverse and inclusive work environment
•A chance to make a real impact in customer satisfaction and brand engagement
•Competitive compensation
Responsibilities
•Provide customer support via a variety of mediums such as email and live chat
•Provide technical support on products and services offered
•Explain products and services offered
•Maintain positive and effective customer relationships
•Uphold customer privacy and confidentiality
•Manage and resolve customer complaints
•Manage customer profiles
•Content management
•Account management
•Upsell products and services
•Data Entry
•Adhoc administrative duties
•Other duties as assigned
Qualifications
•1-2 years customer service experience in a call center environment
•CRM work space preferred
•Working knowledge of Microsoft Office, with solid understanding of Excel and Word
•Working knowledge of Google products, such as Docs, Calendar, Mail, etc.
•Computer proficiency in Microsoft Windows (XP, 7, 8.x) and OS X.
•Multitasking capabilities
•Ability to work a variety of shifts, including weekends
•Ability to work in a team environment
•Conflict resolution and problem solving skills
•Strong written and verbal English skills
Summary
If you meet the above-listed criteria and are excited about this opportunity, we encourage you to create a Randstad account online (if you haven’t already) and apply directly through our website. We thank all applicants for their interest; however, only those with relevant experience and qualifications will be contacted for the next steps.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
