Customer Service Representative

this position involves building long-term business relationships through continuous engagement and consultation. You will also play a key role in ensuring customers receive the correct parts and solutions, particularly in urgent situations involving equipment breakdowns. This role may require occasional hands-on duties, necessitating mechanical aptitude.

Advantages
- Competitive base salary and bonus opportunities
- Comprehensive health, vision, and dental coverage
- RRSP with company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement options
- Personalized training and development programs
- Opportunities for career growth and advancement in sales, operations, management, or technical roles

Responsibilities
- Handling inside sales responsibilities
- Engaging in all sales activities to drive business growth
- Maintaining up-to-date knowledge of the company’s service offerings
- Prospecting for new customers and effectively demonstrating product benefits
- Building strong, ongoing relationships with customers
- Responding to customer inquiries both in person (branch) and via phone/email
- Providing support to the outside sales team
- Ensuring accurate and timely order processing through the computerized system

Qualifications
- 2+ years of experience in industrial or fluid power components sales
- Self-motivated and enthusiastic with a positive attitude
- Strong commitment to customer satisfaction and service excellence
- Ability to multitask in a fast-paced environment while maintaining professionalism
- Detail-oriented with strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Outlook, Word, and Excel
- SAP experience is an asset

Summary
This is an exciting opportunity to join a stable and growing company with a long-standing reputation for excellence. We value innovation, professional development, and customer satisfaction. If you are looking for a rewarding career with opportunities to grow in sales, operations, or management, we encourage you to apply for this role today. We are committed to fostering a diverse and inclusive workplace and welcome all qualified candidates to apply.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.