Looking to join a dynamic company where every day is a new opportunity to learn and grow? Take the leap into a company with over 20 years of experience, where teamwork and friendliness are at the heart of the business. You’ll be part of a passionate group, determined to move forward together in a collaborative and stimulating environment. As a Service Call Coordinator, you will be responsible for scheduling and coordinating service calls, optimizing technician travel, and proactively following up on maintenance tasks, all while ensuring high-quality after-sales service.
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You’ll be part of a passionate and professional team, with excellent collaboration skills. Fluency in both French and English (spoken and written) is essential, as you will be in contact with clients in both languages.
Advantages
- Excellent team
- Stimulating environment
- Pleasant and relaxed work atmosphere with an experienced team
- Growing company
- Competitive salary
- Paid vacation and benefits
- Opportunities for professional advancement
- Quick start date
Responsibilities
- Ensure the scheduling and coordination of service calls, guaranteeing a quick and flawless response.
- Provide after-sales service.
- Optimize technician allocation based on client proximity to ensure optimal resource distribution.
- Proactively follow up with technicians to ensure maintenance tasks are completed within the set deadlines.
Qualifications
- A large part of the clients being based in the United States, exceptional proficiency in both French and English, orally and in writing, is essential.
- A minimum of 2 years of experience in after-sales service (SAC).
- Knowledge of wayfinding systems (a plus).
- Good ability to handle multiple tasks simultaneously and solve problems.
- Strong communication skills, comfortable on the phone with different stakeholders.
Summary
If you are a motivated, autonomous person who thrives in a collaborative work environment, we would be delighted to receive your application.
To apply, please contact us at the following address: pierce.ashton-kane@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Looking to join a dynamic company where every day is a new opportunity to learn and grow? Take the leap into a company with over 20 years of experience, where teamwork and friendliness are at the heart of the business. You’ll be part of a passionate group, determined to move forward together in a collaborative and stimulating environment. As a Service Call Coordinator, you will be responsible for scheduling and coordinating service calls, optimizing technician travel, and proactively following up on maintenance tasks, all while ensuring high-quality after-sales service.
You’ll be part of a passionate and professional team, with excellent collaboration skills. Fluency in both French and English (spoken and written) is essential, as you will be in contact with clients in both languages.
Advantages
- Excellent team
- Stimulating environment
- Pleasant and relaxed work atmosphere with an experienced team
- Growing company
- Competitive salary
- Paid vacation and benefits
- Opportunities for professional advancement
- Quick start date
Responsibilities
- Ensure the scheduling and coordination of service calls, guaranteeing a quick and flawless response.
...
- Provide after-sales service.
- Optimize technician allocation based on client proximity to ensure optimal resource distribution.
- Proactively follow up with technicians to ensure maintenance tasks are completed within the set deadlines.
Qualifications
- A large part of the clients being based in the United States, exceptional proficiency in both French and English, orally and in writing, is essential.
- A minimum of 2 years of experience in after-sales service (SAC).
- Knowledge of wayfinding systems (a plus).
- Good ability to handle multiple tasks simultaneously and solve problems.
- Strong communication skills, comfortable on the phone with different stakeholders.
Summary
If you are a motivated, autonomous person who thrives in a collaborative work environment, we would be delighted to receive your application.
To apply, please contact us at the following address: pierce.ashton-kane@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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