Customer Service Representative

We are seeking a Customer Service Representative to join a dynamic team, where you will play a key role in providing exceptional service to both new and existing clients. In this role, you will work directly with customers, managing sales calls, inquiries, and creating lasting relationships by offering products and services in a fast-paced and engaging environment. If you are passionate about providing top-tier customer support and are interested in a growing industry, this opportunity could be the perfect fit for you!

Advantages
- Gain hands-on experience in a dynamic office environment, fostering strong teamwork and collaboration.
- Receive ongoing training to stay updated on industry trends, products, and best practices.
- Gain exposure to a specialized sector, enhancing your professional knowledge and skills.
- Work directly with Sales and Branch Managers to contribute to the company’s success and improve customer service.


Responsibilities
- Provide accurate product and service information to customers and assist with order placement, upselling, and cross-selling.
- Handle customer inquiries via phone, email, and walk-ins, addressing order status, payments, and refunds.
- Manage the order process from entry to invoicing, ensuring timely communication regarding updates and product substitutions.
- Collaborate with internal teams to resolve customer issues, manage backorders, and ensure smooth order fulfillment.
- Maintain customer relationships, follow up on orders, and support the expansion of the customer database by passing sales leads.

Qualifications
- Strong customer service experience, ideally in a sales or support role.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Excellent communication and problem-solving skills.
- Basic tech-savviness with experience using various software systems.
- Positive, professional attitude with a passion for helping customers.


Summary
If you are ready to grow with a company that values customer service and offers an exciting opportunity in a thriving industry, APPLY NOW!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.