Customer Service Representative

In this role, the Customer Service Representative (CSR) will support both new and existing customers, either onsite or over the phone. Responsibilities include order intake, processing and delivery coordination, and providing technical support as needed. Strong attention to detail, excellent communication skills, and a proactive mindset are key to success in this position.

Availability required: Monday through Friday, shift may vary between hours of 8am and 6pm

Advantages
1 year contract with the possibility of a permanent position offered to the right candidate
Great company culture and core values.
Hybrid work schedule with 2-3 days work from home per week - equipment provided
Two weeks of vacation time.
Strong onboarding and mentorship program.


Responsibilities
Responsibilities:
· Provide superior customer service by identifying and assessing customers’ needs to achieve customer satisfaction
· Build, manage and maintain positive business relationships through open and interactive communication
· Embrace change in a fast-paced, performance driven team environment
· Offer technical support to customers
· Coordinate with appropriate teams the timely resolution of all customer issues
· Process customer orders accurately based on specifications and terms (e.g. Enterprise or Government accounts) within a timely manner
· Provide post-sales support
· Deal with conflict resolution with emphasis on customer retention
· As required from time to time, assist with onsite device deployment activities
· Back office administrative tasks; including scheduling, record keeping, review and analyse order agreements, audit program offerings and transactions for accuracy


Qualifications
High school diploma
Excellent written and verbal English communication skills.
Minimum 2 years customer service experience.
Strong problem solving skills.
Highly organized individual with the ability to multitask.
Strong computer skills.
Fluency in French is an asset.



Summary
Are you passionate about customer service and thrive in a fast - paced, performance driven environment?

We would love to hear from you - apply now to this ad if interested!

Please note as we appreciate all submissions, only those qualified and with relevant experiences will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.