Customer Service Representative

Does this sound like you? Read on to find out more information about this opportunity.



Advantages
Competitive Salary: $24 per hour, with bonus and commission opportunities to increase earnings.
Comprehensive Benefits: Dental, vision, life insurance, disability insurance, and extended healthcare.
Work-Life Balance: Regular hours Monday through Friday, 8:00 AM - 4:00 PM.
Vacation: Two weeks of vacation annually.
Career Growth Opportunities: The potential for professional development and advancement within the company.
Supportive Environment: Friendly, close-knit team that treats each other like family.
Location: Office-based in Brantford, Ontario with onsite parking.


Responsibilities
Customer Communication: Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring all interactions are handled efficiently and effectively.
Product Knowledge: Provide detailed information about our products and services to help customers make informed decisions.
Problem Resolution: Handle customer complaints and issues, resolving them in a positive and timely manner while maintaining a calm and professional demeanor.
Sales Support: Engage in upselling opportunities, recommending additional products or services based on customer needs.
Documentation: Accurately document customer interactions and transactions using data entry skills.
Collaboration: Work closely with the sales and operations teams to ensure a seamless customer experience.
Purchasing & Telemarketing: Perform minor purchasing duties and assist with telemarketing efforts when necessary.
Customer Feedback Analysis: Analyze customer feedback to identify trends and areas for service improvement.

Qualifications
Bilingual Proficiency: English fluency is required; French proficiency is a strong asset.
Customer Service Experience: At least 4 years of experience in customer service, with prior call center experience preferred.
Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey information.
Attention to Detail: Strong data entry skills and a great memory for accurately documenting customer interactions.
Sales Experience: Previous experience in upselling or sales techniques is a plus.
Technical Proficiency: Proficient in using Microsoft software including Office 365 and CRM software
Problem-Solving: Ability to analyze situations effectively and provide appropriate solutions.
Professional Demeanor: Must be comfortable maintaining professionalism and adhering to phone etiquette at all times.
Accounting Knowledge: Accounting skills are considered an asset.
Educational Background: High School Diploma, Post-Secondary is preferred.

Summary
If you are an experienced and motivated individual with a passion for customer service and sales and would enjoy working with a small, close-knit team, we encourage you to apply for this great opportunity.

How to Apply?
1) Email your resume to jovana.manojlovic@randstad.ca
2) Apply online at Randstad.ca today!

Have more questions about this role? Call Jovana! 1-416-708-4726

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.