Customer Service Representative - Technical Support Level 1

Position: Level 1 Technical Support Advisor
Salary: $50.000 / $60.000 annual salary
Schedule: Availability to work Monday to Friday from 8 AM to 9 PM, and Saturday from 8 AM to 10 PM (36 hours per week)
Training: 3 to 4 weeks
Work Mode: Hybrid

Schedules will be communicated in advance.

Advantages
-Dynamic and stimulating work environment
-High possibility of permanent position
-Accessible by public transport (Crémazie metro station)
-Nice workspace / Cafeteria / Restaurant on site
-Great flexibility for remote work
-Team activities once a month
-Continuous learning and development of new technologies

Responsibilities
Main tasks:
- Answering calls, emails, or messages from clients to resolve initial technical issues.
- Diagnosing problems effectively by asking relevant questions and using troubleshooting tools.
- Providing clear instructions and simple solutions to clients to resolve their technical issues.
- Recording and documenting reported issues.

Qualifications
- Perfectly bilingual in French and English, as the client may speak English only
- Excellent interpersonal communication skills
- Diplomacy and empathy in interactions
- Experience in Level 1 technical support
- Technical knowledge and/or experience in IT
- Innovative thinker capable of proposing unique solutions beyond conventional ideas
- Experience in retail sales (an asset)

Summary
If you're interested, please apply through our online portal or submit your updated resume, including the job title, to:
pierce.ashton-kane@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.